Question 1

All technology tools and information is company property.

Accepted Answer

A) True 
 B)False

Question 2

In today's workplace, it is acceptable and appropriate to utilize business e-mail:

Accepted Answer

A)  Only for business purposes 
B)  For volunteer and community-based purposes 
C)  For personal purposes 
D)  All of the above 
A)  Only for business purposes 
B)  For volunteer and community-based purposes 
C)  For personal purposes 
D)  All of the above

Question 3

After composing a draft message, edit and review the e-mail for:

Accepted Answer

A)  Clarity and conciseness 
B)  Proper spelling and grammar 
C)  Professional presentation 
D)  None of the above 
A)  Clarity and conciseness 
B)  Proper spelling and grammar 
C)  Professional presentation 
D)  None of the above

Question 4

If you are expecting and receive an important call during a meeting, you should just ignore it.

Accepted Answer

A) True 
 B)False

Question 5

When taking a phone call without explanation in front of an individual in your presence implies

Accepted Answer

A)  The individual in presence is not important 
B)  You must always answer the phone 
C)  You should never take a call if there is an individual in your presence 
D)  None of the above 
A)  The individual in presence is not important 
B)  You must always answer the phone 
C)  You should never take a call if there is an individual in your presence 
D)  None of the above

Question 6

Including emoticons in business messages reduces your professional image.

Accepted Answer

A) True 
 B)False

Question 7

When making a phone call you should identify yourself to the speaker.

Accepted Answer

A) True 
 B)False

Question 8

When in doubt regarding the appropriateness of using a communication device, ask permission.

Accepted Answer

A) True 
 B)False

Question 9

_____ creates more efficient communication within an organization and with individuals outside of the organization.

Accepted Answer

A)  Texting 
B)  Mobile phones 
C)  Instant messaging 
D)  E-mail 
A)  Texting 
B)  Mobile phones 
C)  Instant messaging 
D)  E-mail

Question 10

When receiving a work-related message that requires a reply:

Accepted Answer

A)  Always respond immediately 
B)  Do not reply (ignore the message) 
C)  Do not reply for two days (take ample time to think) 
D)  None of the above 
A)  Always respond immediately 
B)  Do not reply (ignore the message) 
C)  Do not reply for two days (take ample time to think) 
D)  None of the above

Question 11

A business e-mail:

Accepted Answer

A)  Is a necessary workplace technology 
B)  Can be easily misused 
C)  Requires planning 
D)  None of the above 
A)  Is a necessary workplace technology 
B)  Can be easily misused 
C)  Requires planning 
D)  None of the above

Question 12

Routinely check and empty your voice mail box.

Accepted Answer

A) True 
 B)False

Question 13

Forwarding business e-mail messages:

Accepted Answer

A)  Saves time and brings others into the loop on important matters 
B)  If misused,, can cause conflict and/or embarrassment 
C)  Should only be done after the proceeding string of e-mails is reviewed 
D)  All of the above 
A)  Saves time and brings others into the loop on important matters 
B)  If misused,, can cause conflict and/or embarrassment 
C)  Should only be done after the proceeding string of e-mails is reviewed 
D)  All of the above

Question 14

It is appropriate to use all lower capitalization of words and abbreviations in the subject line of an e-mail message.

Accepted Answer

A) True 
 B)False

Question 15

With the routine use of the Internet, it is no longer necessary to preserve the confidentially of your electronic address book at work.

Accepted Answer

A) True 
 B)False

Question 16

A business e-mail should include only:

Accepted Answer

A)  Individuals who need to know the information you are sharing 
B)  Individuals who need to know the information plus your boss 
C)  Individuals who need to know the information plus their bosses 
D)  None of the above. 
A)  Individuals who need to know the information you are sharing 
B)  Individuals who need to know the information plus your boss 
C)  Individuals who need to know the information plus their bosses 
D)  None of the above.

Question 17

The subject line of an email message should not be left blank.

Accepted Answer

A) True 
 B)False

Question 18

If you need to place a caller on hold, you do not need to ask, just tell him or her.

Accepted Answer

A) True 
 B)False

Question 19

Today's workplace communicates through common technological venues including:

Accepted Answer

A)  Mobile devices 
B)  Ground mail 
C)  Wiggies 
D)  All of the above 
A)  Mobile devices 
B)  Ground mail 
C)  Wiggies 
D)  All of the above

Question 20

Some rules for the use of a speaker phone include:

Accepted Answer

A)  Ask individuals included for permission to use the speaker phone 
B)  Let those on included in the call know there are others in the room 
C)  If others are in the room, make introductions 
D)  All of the above 
A)  Ask individuals included for permission to use the speaker phone 
B)  Let those on included in the call know there are others in the room 
C)  If others are in the room, make introductions 
D)  All of the above

All technology tools and information is company property.

In today's workplace, it is acceptable and appropriate to utilize business e-mail:

After composing a draft message, edit and review the e-mail for:

If you are expecting and receive an important call during a meeting, you should just ignore it.

When taking a phone call without explanation in front of an individual in your presence implies

Including emoticons in business messages reduces your professional image.

When making a phone call you should identify yourself to the speaker.

When in doubt regarding the appropriateness of using a communication device, ask permission.

_____ creates more efficient communication within an organization and with individuals outside of the organization.

When receiving a work-related message that requires a reply:

A business e-mail:

Routinely check and empty your voice mail box.

Forwarding business e-mail messages:

It is appropriate to use all lower capitalization of words and abbreviations in the subject line of an e-mail message.

With the routine use of the Internet, it is no longer necessary to preserve the confidentially of your electronic address book at work.

A business e-mail should include only:

The subject line of an email message should not be left blank.

If you need to place a caller on hold, you do not need to ask, just tell him or her.

Today's workplace communicates through common technological venues including:

Some rules for the use of a speaker phone include:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 10: Accountability and Workplace Relationships

All technology tools and information is company property.

In today's workplace, it is acceptable and appropriate to utilize business e-mail:

After composing a draft message, edit and review the e-mail for:

If you are expecting and receive an important call during a meeting, you should just ignore it.

When taking a phone call without explanation in front of an individual in your presence implies

Including emoticons in business messages reduces your professional image.

When making a phone call you should identify yourself to the speaker.

When in doubt regarding the appropriateness of using a communication device, ask permission.

_____ creates more efficient communication within an organization and with individuals outside of the organization.

When receiving a work-related message that requires a reply:

A business e-mail:

Routinely check and empty your voice mail box.

Forwarding business e-mail messages:

It is appropriate to use all lower capitalization of words and abbreviations in the subject line of an e-mail message.

With the routine use of the Internet, it is no longer necessary to preserve the confidentially of your electronic address book at work.

A business e-mail should include only:

The subject line of an email message should not be left blank.

If you need to place a caller on hold, you do not need to ask, just tell him or her.

Today's workplace communicates through common technological venues including:

Some rules for the use of a speaker phone include:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters