Question 1

________ workplace communication includes communication within your immediate department, division, or throughout a company.

Accepted Answer

A)  Formal 
B)  Informal 
C)  Network 
D)  Nonformal 
A)  Formal 
B)  Informal 
C)  Network 
D)  Nonformal A

Question 2

At work, you have the obligation to share information that is:

Accepted Answer

A)  Timely 
B)  Accurate 
C)  Appropriate 
D)  All of the above 
A)  Timely 
B)  Accurate 
C)  Appropriate 
D)  All of the above D

Question 3

You should express kindness to others with both your words and body language.

Accepted Answer

A) True 
 B)False  False

Question 4

The primary types of communication media include:

Accepted Answer

A)  Verbal, nonverbal, and written 
B)  Nonverbal, written, and formal 
C)  Verbal, oral, and body language 
D)  None of the above 
A)  Verbal, nonverbal, and written 
B)  Nonverbal, written, and formal 
C)  Verbal, oral, and body language 
D)  None of the above

Question 5

________ is how the receiver identifies to the sender how he or she interprets the original message.

Accepted Answer

A)  Feedback 
B)  Noise 
C)  Re-sending 
D)  Decoding 
A)  Feedback 
B)  Noise 
C)  Re-sending 
D)  Decoding

Question 6

When sending an important message under a time crunch, poor grammar and spelling is acceptable.

Accepted Answer

A) True 
 B)False

Question 7

The four primary types of business correspondence include all the following EXCEPT:

Accepted Answer

A)  Internal memo 
B)  Personal e-mail message 
C)  Business letter 
D)  All of the above 
A)  Internal memo 
B)  Personal e-mail message 
C)  Business letter 
D)  All of the above

Question 8

________ communication is workplace communication that occurs through the formal lines of authority.

Accepted Answer

A)  Informal 
B)  Network 
C)  Nonformal 
D)  Formal 
A)  Informal 
B)  Network 
C)  Nonformal 
D)  Formal

Question 9

________ is when a receiver interprets the sent message.

Accepted Answer

A)  Encoding 
B)  Interpreting 
C)  Transmitting 
D)  Decoding 
A)  Encoding 
B)  Interpreting 
C)  Transmitting 
D)  Decoding

Question 10

Receivers are at a disadvantage in interpreting written communication because they don't:

Accepted Answer

A)  Have the assistance of verbal communication 
B)  Have the assistance of nonverbal communication 
C)  Both A and B 
D)  None of the above 
A)  Have the assistance of verbal communication 
B)  Have the assistance of nonverbal communication 
C)  Both A and B 
D)  None of the above

Question 11

When reviewing missed phone messages:

Accepted Answer

A)  Not return calls but rather wait for the callers to call back 
B)  Return all calls 
C)  Return only calls to people you like 
D)  None of the above 
A)  Not return calls but rather wait for the callers to call back 
B)  Return all calls 
C)  Return only calls to people you like 
D)  None of the above

Question 12

________ workplace communication occurs among individuals without regard to the formal lines of authority.

Accepted Answer

A)  Informal 
B)  Formal 
C)  Horizontal 
D)  Vertical 
A)  Informal 
B)  Formal 
C)  Horizontal 
D)  Vertical

Question 13

When leaving a voice-mail message:

Accepted Answer

A)  State your name and the purpose of your call 
B)  Speak clearly and slowly 
C)  Leave a return phone number 
D)  All of the above 
A)  State your name and the purpose of your call 
B)  Speak clearly and slowly 
C)  Leave a return phone number 
D)  All of the above

Question 14

Formal communication can occur either:

Accepted Answer

A)  Horizontally or in reverse 
B)  Vertically or in reverse 
C)  Vertically or horizontally 
D)  Organizationally or in reverse 
A)  Horizontally or in reverse 
B)  Vertically or in reverse 
C)  Vertically or horizontally 
D)  Organizationally or in reverse

Question 15

Thank-you notes should be sent:

Accepted Answer

A)  At least once a day to a coworker 
B)  To someone who gives you a card 
C)  To anyone who says something nice to you at work 
D)  To someone who does something for you that took more than 5 minutes 
A)  At least once a day to a coworker 
B)  To someone who gives you a card 
C)  To anyone who says something nice to you at work 
D)  To someone who does something for you that took more than 5 minutes

Question 16

When keeping documentation, record every possible event involved in the situation.

Accepted Answer

A) True 
 B)False

Question 17

Written communication:

Accepted Answer

A)  Is only used when sending a message to individuals outside the company 
B)  Must always be placed on company letterhead 
C)  Should always be proofread by a coworker before being sent 
D)  None of the above 
A)  Is only used when sending a message to individuals outside the company 
B)  Must always be placed on company letterhead 
C)  Should always be proofread by a coworker before being sent 
D)  None of the above

Question 18

________ is the process of a sender sending a message to an individual (receiver) with the purpose of creating mutual understanding.

Accepted Answer

A)  Encoding 
B)  Gossip 
C)  Communication 
D)  Sending 
A)  Encoding 
B)  Gossip 
C)  Communication 
D)  Sending

Question 19

Write messages when you are angry and remember the situation.

Accepted Answer

A) True 
 B)False

Question 20

A ________ is used when your message is being sent to an individual outside of your organization.

Accepted Answer

The answer of A ________ is used when your message...

________ workplace communication includes communication within your immediate department, division, or throughout a company.

At work, you have the obligation to share information that is:

You should express kindness to others with both your words and body language.

The primary types of communication media include:

________ is how the receiver identifies to the sender how he or she interprets the original message.

When sending an important message under a time crunch, poor grammar and spelling is acceptable.

The four primary types of business correspondence include all the following EXCEPT:

________ communication is workplace communication that occurs through the formal lines of authority.

________ is when a receiver interprets the sent message.

Receivers are at a disadvantage in interpreting written communication because they don't:

When reviewing missed phone messages:

________ workplace communication occurs among individuals without regard to the formal lines of authority.

When leaving a voice-mail message:

Formal communication can occur either:

Thank-you notes should be sent:

When keeping documentation, record every possible event involved in the situation.

Written communication:

________ is the process of a sender sending a message to an individual (receiver) with the purpose of creating mutual understanding.

Write messages when you are angry and remember the situation.

A ________ is used when your message is being sent to an individual outside of your organization.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 9: Communication

________ workplace communication includes communication within your immediate department, division, or throughout a company.

At work, you have the obligation to share information that is:

You should express kindness to others with both your words and body language.

The primary types of communication media include:

________ is how the receiver identifies to the sender how he or she interprets the original message.

When sending an important message under a time crunch, poor grammar and spelling is acceptable.

The four primary types of business correspondence include all the following EXCEPT:

________ communication is workplace communication that occurs through the formal lines of authority.

________ is when a receiver interprets the sent message.

Receivers are at a disadvantage in interpreting written communication because they don't:

When reviewing missed phone messages:

________ workplace communication occurs among individuals without regard to the formal lines of authority.

When leaving a voice-mail message:

Formal communication can occur either:

Thank-you notes should be sent:

When keeping documentation, record every possible event involved in the situation.

Written communication:

________ is the process of a sender sending a message to an individual (receiver) with the purpose of creating mutual understanding.

Write messages when you are angry and remember the situation.

A ________ is used when your message is being sent to an individual outside of your organization.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters