Question 1

Effective documentation includes the following EXCEPT:

Accepted Answer

A)  Who 
B)  When 
C)  Why 
D)  All of the above 
A)  Who 
B)  When 
C)  Why 
D)  All of the above

Question 2

The only appropriate time to use profane and offensive language is when you:

Accepted Answer

A)  Are making a point 
B)  Quit your job 
C)  Are in conflict with your boss 
D)  It is not appropriate to use profane and offensive language 
A)  Are making a point 
B)  Quit your job 
C)  Are in conflict with your boss 
D)  It is not appropriate to use profane and offensive language

Question 3

Formal communication may occur when talking with coworkers in the breakroom.

Accepted Answer

A) True 
 B)False

Question 4

Nonverbal communication includes:

Accepted Answer

A)  Tone of voice 
B)  Eye contact 
C)  Facial expressions 
D)  All of the above 
A)  Tone of voice 
B)  Eye contact 
C)  Facial expressions 
D)  All of the above

Question 5

Explain the key differences between verbal and nonverbal communication.

Accepted Answer

Answer: The communication process starts

Question 6

Formal ________ communication occurs among individuals or departments at the same or close organizational levels.

Accepted Answer

A)  Vertical 
B)  Horizontal 
C)  Organizational 
D)  Reverse 
A)  Vertical 
B)  Horizontal 
C)  Organizational 
D)  Reverse

Effective documentation includes the following EXCEPT:

The only appropriate time to use profane and offensive language is when you:

Formal communication may occur when talking with coworkers in the breakroom.

Nonverbal communication includes:

Explain the key differences between verbal and nonverbal communication.

Formal ________ communication occurs among individuals or departments at the same or close organizational levels.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 9: Communication

Effective documentation includes the following EXCEPT:

The only appropriate time to use profane and offensive language is when you:

Formal communication may occur when talking with coworkers in the breakroom.

Nonverbal communication includes:

Explain the key differences between verbal and nonverbal communication.

Formal ________ communication occurs among individuals or departments at the same or close organizational levels.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters