Question 1

It is inappropriate to acknowledge informal communication at work.

Accepted Answer

A) True 
 B)False

Question 2

Make an effort to control your ________ at work.

Accepted Answer

A)  Emotions 
B)  Emails received 
C)  Phone messages 
D)  Number of letters sent 
A)  Emotions 
B)  Emails received 
C)  Phone messages 
D)  Number of letters sent

Question 3

Written business correspondence includes:

Accepted Answer

A)  E-mail messages 
B)  Business letters 
C)  Memos 
D)  All of the above 
A)  E-mail messages 
B)  Business letters 
C)  Memos 
D)  All of the above

Question 4

An element of verbal communication includes:

Accepted Answer

A)  Listening 
B)  A letter 
C)  Personal space 
D)  Eye contact 
A)  Listening 
B)  A letter 
C)  Personal space 
D)  Eye contact

Question 5

Sexist and offensive names are:

Accepted Answer

A)  Acceptable if everyone at work utilizes the vocabulary 
B)  Acceptable if the person is of the same sex 
C)  Not acceptable 
D)  Acceptable if the individual isn't offended or insulted by the names 
A)  Acceptable if everyone at work utilizes the vocabulary 
B)  Acceptable if the person is of the same sex 
C)  Not acceptable 
D)  Acceptable if the individual isn't offended or insulted by the names

Question 6

________ communication is the process of using words to send a message.

Accepted Answer

A)  Informal 
B)  Oral 
C)  Verbal 
D)  Formal 
A)  Informal 
B)  Oral 
C)  Verbal 
D)  Formal

Question 7

The goal of effective workplace communication is to:

Accepted Answer

A)  Overcommunicate 
B)  Use it to your advantage 
C)  Withhold information 
D)  All of the above 
A)  Overcommunicate 
B)  Use it to your advantage 
C)  Withhold information 
D)  All of the above

Question 8

When writing correspondence that is communicating negative information:

Accepted Answer

A)  Make sure the correspondence expresses your frustration and anger 
B)  Make the negative information addressed to the person, not the situation 
C)  Have a coworker proofread the correspondence to ensure your frustration is clearly expressed 
D)  Make your correspondence is free from emotion 
A)  Make sure the correspondence expresses your frustration and anger 
B)  Make the negative information addressed to the person, not the situation 
C)  Have a coworker proofread the correspondence to ensure your frustration is clearly expressed 
D)  Make your correspondence is free from emotion

Question 9

Illustrate, label, and define each key term relating to the communication process.

Accepted Answer

The answer of Illustrate, label, and define each key term...

Question 10

Gossip is:

Accepted Answer

A)  A form of disrespect 
B)  Inappropriate at work 
C)  Both A and B 
D)  None of the above 
A)  A form of disrespect 
B)  Inappropriate at work 
C)  Both A and B 
D)  None of the above

Question 11

A business letter includes all of the following EXCEPT:

Accepted Answer

A)  A salutation or subject line 
B)  The sender's first and last name 
C)  Right alignment for date only 
D)  The receiver's name and business title 
A)  A salutation or subject line 
B)  The sender's first and last name 
C)  Right alignment for date only 
D)  The receiver's name and business title

Question 12

A barrier to effective communication is called:

Accepted Answer

A) Feedback 
B)  Re-sending 
C)  Rewinding 
D)  Noise 
A) Feedback 
B)  Re-sending 
C)  Rewinding 
D)  Noise

Question 13

The goal of effective workplace communication is to:

Accepted Answer

A)  Create barriers 
B)  Create mutual understanding 
C)  Eliminate mutual understanding 
D)  None of the above 
A)  Create barriers 
B)  Create mutual understanding 
C)  Eliminate mutual understanding 
D)  None of the above

Question 14

________ is when the receiver interprets a message.

Accepted Answer

The answer of ________ is when the receiver interprets a...

Question 15

The grapevine can be informational with matters of importance to employees.

Accepted Answer

A) True 
 B)False

Question 16

When sending written correspondence, send:

Accepted Answer

A)  A copy to anyone affected by the correspondence 
B)  Copies to as many people as possible 
C)  A "blind" copy to the boss of the recipient 
D)  All of the above 
A)  A copy to anyone affected by the correspondence 
B)  Copies to as many people as possible 
C)  A "blind" copy to the boss of the recipient 
D)  All of the above

Question 17

When relying solely on written communication, the sender will make conclusions about you based upon:

Accepted Answer

A)  Vocabulary 
B)  Grammar 
C)  Presentation/formatting 
D)  All of the above 
A)  Vocabulary 
B)  Grammar 
C)  Presentation/formatting 
D)  All of the above

Question 18

Examples of feedback include:

Accepted Answer

A)  Written, verbal, or nonverbal communication 
B)  Noise, encoding, and decoding 
C)  Both A and B 
D)  None of the above 
A)  Written, verbal, or nonverbal communication 
B)  Noise, encoding, and decoding 
C)  Both A and B 
D)  None of the above

Question 19

________ occurs through formal lines of authority.

Accepted Answer

A) True 
 B)False

Question 20

A ________ is a powerful tool for building relationships.

Accepted Answer

A)  E-mail message 
B)  Business letter 
C)  Professional voice-mail message 
D)  Handwritten thank-you note 
A)  E-mail message 
B)  Business letter 
C)  Professional voice-mail message 
D)  Handwritten thank-you note

It is inappropriate to acknowledge informal communication at work.

Make an effort to control your ________ at work.

Written business correspondence includes:

An element of verbal communication includes:

Sexist and offensive names are:

________ communication is the process of using words to send a message.

The goal of effective workplace communication is to:

When writing correspondence that is communicating negative information:

Illustrate, label, and define each key term relating to the communication process.

Gossip is:

A business letter includes all of the following EXCEPT:

A barrier to effective communication is called:

The goal of effective workplace communication is to:

________ is when the receiver interprets a message.

The grapevine can be informational with matters of importance to employees.

When sending written correspondence, send:

When relying solely on written communication, the sender will make conclusions about you based upon:

Examples of feedback include:

________ occurs through formal lines of authority.

A ________ is a powerful tool for building relationships.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 9: Communication

It is inappropriate to acknowledge informal communication at work.

Make an effort to control your ________ at work.

Written business correspondence includes:

An element of verbal communication includes:

Sexist and offensive names are:

________ communication is the process of using words to send a message.

The goal of effective workplace communication is to:

When writing correspondence that is communicating negative information:

Illustrate, label, and define each key term relating to the communication process.

Gossip is:

A business letter includes all of the following EXCEPT:

A barrier to effective communication is called:

The goal of effective workplace communication is to:

________ is when the receiver interprets a message.

The grapevine can be informational with matters of importance to employees.

When sending written correspondence, send:

When relying solely on written communication, the sender will make conclusions about you based upon:

Examples of feedback include:

________ occurs through formal lines of authority.

A ________ is a powerful tool for building relationships.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters