Exam 9: Communication

Communication is being able to convey a message from a sender to a receiver.

Silence can be an effective communication tool.

You should use a highly developed vocabulary when in the professional workplace.

Most formal presentations include three elements:

If someone starts to share gossip with you, you should:

Thank-you notes should be:

Examples of noise include:

Although body language is important, you need verbal communication to send a message.

When using verbal communication, it is important to:

Business letters should be keyboarded on:

The two primary workplace communication channels include:

Examples of informal communication include:

Effective communication is necessary for workplace success.

When addressing a negative situation:

Written communication is not as important as verbal and nonverbal communication.

Foul language at work is:

A memo should include all of the following EXCEPT:

An example of an inappropriate hand gesture includes:

When discovering you are the topic of the rumor mill, you should:

The one word that often dominates our vocabulary, but its use should be limited at work, is the word: