Exam 9: Communication

The key to successful written communication is to:

Having your arms crossed while someone is talking to you can be interpreted as a sign that you are uninterested.

When people are nervous or excited, they frequently:

Identifying how a message will be sent is called:

A successful business presentation begins with:

A thank-you note can help build relationships.

Examples of formal communication include a (n):

A formal business letter is sent in a(n):

Written communication should utilize proper formatting, word choice, and grammar.

Word choice is not a key issue when utilizing verbal communication.

Effective and professional communication is important in the workplace.

The ________ is used for internal communication.

________ occurs among individuals without regard to the formal lines of authority.

For work-related matters, your voice-mail message should:

If your telephone rings when you are in your office and are NOT alone, you should:

The goal of communication is to create a mutual understanding between the transmitter and the encoder.

When answering a telephone at work:

The company ________ is the company logo imprinted on quality paper.

Documentation should:

________ is an important paper trail that assists in remembering important events.