Question 1

________ is unwanted advances of a sexual nature.

Accepted Answer

Sexual harassment

Question 2

When dealing with conflict, be silent and listen to the other party.

Accepted Answer

A) True 
 B)False  True

Question 3

________ occurs when there is a disagreement or tension between two or more parties.

Accepted Answer

Conflict

Question 4

The ________ conflict-management style is used when you don't want to deal with the conflict.

Accepted Answer

A)  Avoiding 
B)  Forcing 
C)  Accommodating 
D)  Compromising 
A)  Avoiding 
B)  Forcing 
C)  Accommodating 
D)  Compromising

Question 5

The Equal Employment Opportunity Commission exists to prevent workplace discrimination and harassment.

Accepted Answer

A) True 
 B)False

Question 6

When dealing with conflict, the first step is to ignore it to see if it will go away.

Accepted Answer

A) True 
 B)False

Question 7

________ behavior is when you stand up for your rights, but you do it in a manner that violates others' rights in an offensive manner.

Accepted Answer

A)  Assertive 
B)  Passive 
C)  Aggressive 
D)  None of the above 
A)  Assertive 
B)  Passive 
C)  Aggressive 
D)  None of the above

Question 8

You should always use passive behavior when there is conflict.

Accepted Answer

A) True 
 B)False

Question 9

The ________ conflict-management style is used when you are not strong or confident enough to stand up for your rights.

Accepted Answer

A)  Compromising 
B)  Avoiding 
C)  Forcing 
D)  Accommodating 
A)  Compromising 
B)  Avoiding 
C)  Forcing 
D)  Accommodating

Question 10

The ________ conflict-management style is when both parties give up something of importance to arrive at a solution.

Accepted Answer

A)  Accommodating 
B)  Forcing 
C)  Compromising 
D)  Avoiding 
A)  Accommodating 
B)  Forcing 
C)  Compromising 
D)  Avoiding

Question 11

In resolving conflict:

Accepted Answer

A)  Identify why the message was misinterpreted 
B)  Look for facts and feelings 
C)  Remain calm and unemotional 
D)  All of the above 
A)  Identify why the message was misinterpreted 
B)  Look for facts and feelings 
C)  Remain calm and unemotional 
D)  All of the above

Question 12

Sexual harassment is an unwanted advance of a sexual nature.

Accepted Answer

A) True 
 B)False

Question 13

When dealing with conflict try to see the disagreement "from the other person's point of view."

Accepted Answer

A) True 
 B)False

Question 14

________ harassment includes any behavior of a sexual nature by another employee that is offensive.

Accepted Answer

A)  Hostile behavior 
B)  Quid pro quo 
C)  Sexual 
D)  Pro bono 
A)  Hostile behavior 
B)  Quid pro quo 
C)  Sexual 
D)  Pro bono

Question 15

Workplace bullies seek ways to intimidate or belittle:

Accepted Answer

A)  Customers 
B)  Coworkers 
C)  Management 
D)  All of the above 
A)  Customers 
B)  Coworkers 
C)  Management 
D)  All of the above

Question 16

The two types of harassment are quid pro quo and retaliation.

Accepted Answer

A) True 
 B)False

Question 17

Documentation is a key element in protecting your workplace rights.

Accepted Answer

A) True 
 B)False

Question 18

When people respond in anger, they generally get their way.

Accepted Answer

A) True 
 B)False

Question 19

Name and describe the various conflict-management styles and the appropriate time to utilize each one.

Accepted Answer

The accommodating style is used when you

Question 20

If you experience workplace bullying:

Accepted Answer

A)  Keep the issue confidential 
B)  Remain calm and unemotional 
C)  Document dates, words, and witnesses of the inappropriate behavior 
D)  All of the above 
A)  Keep the issue confidential 
B)  Remain calm and unemotional 
C)  Document dates, words, and witnesses of the inappropriate behavior 
D)  All of the above

________ is unwanted advances of a sexual nature.

When dealing with conflict, be silent and listen to the other party.

________ occurs when there is a disagreement or tension between two or more parties.

The ________ conflict-management style is used when you don't want to deal with the conflict.

The Equal Employment Opportunity Commission exists to prevent workplace discrimination and harassment.

When dealing with conflict, the first step is to ignore it to see if it will go away.

________ behavior is when you stand up for your rights, but you do it in a manner that violates others' rights in an offensive manner.

You should always use passive behavior when there is conflict.

The ________ conflict-management style is used when you are not strong or confident enough to stand up for your rights.

The ________ conflict-management style is when both parties give up something of importance to arrive at a solution.

In resolving conflict:

Sexual harassment is an unwanted advance of a sexual nature.

When dealing with conflict try to see the disagreement "from the other person's point of view."

________ harassment includes any behavior of a sexual nature by another employee that is offensive.

Workplace bullies seek ways to intimidate or belittle:

The two types of harassment are quid pro quo and retaliation.

Documentation is a key element in protecting your workplace rights.

When people respond in anger, they generally get their way.

Name and describe the various conflict-management styles and the appropriate time to utilize each one.

If you experience workplace bullying:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 12: Conflict and Negotiation

________ is unwanted advances of a sexual nature.

When dealing with conflict, be silent and listen to the other party.

________ occurs when there is a disagreement or tension between two or more parties.

The ________ conflict-management style is used when you don't want to deal with the conflict.

The Equal Employment Opportunity Commission exists to prevent workplace discrimination and harassment.

When dealing with conflict, the first step is to ignore it to see if it will go away.

________ behavior is when you stand up for your rights, but you do it in a manner that violates others' rights in an offensive manner.

You should always use passive behavior when there is conflict.

The ________ conflict-management style is used when you are not strong or confident enough to stand up for your rights.

The ________ conflict-management style is when both parties give up something of importance to arrive at a solution.

In resolving conflict:

Sexual harassment is an unwanted advance of a sexual nature.

When dealing with conflict try to see the disagreement "from the other person's point of view."

________ harassment includes any behavior of a sexual nature by another employee that is offensive.

Workplace bullies seek ways to intimidate or belittle:

The two types of harassment are quid pro quo and retaliation.

Documentation is a key element in protecting your workplace rights.

When people respond in anger, they generally get their way.

Name and describe the various conflict-management styles and the appropriate time to utilize each one.

If you experience workplace bullying:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters