Exam 12: Conflict and Negotiation

________ behavior means that you are standing up for your rights without violating the rights of others:

Your feelings should dictate your actions when resolving conflict.

The two types of sexual harassment are:

The goal of the ________ conflict-management style is to communicate that the inappropriate behavior is unacceptable.

Workplace violence can come from which of the following?

The shop steward is a union employee who meets with the human resources department to resolve a conflict.

________ includes any type of harassing or harming behavior (verbal or physical) that occurs in the workplace.

The ________ conflict-management style is used when preserving the relationships is a priority.

A common reaction to conflict is to:

Conflict should be viewed as a breakdown in communication.

Conflict in the workplace should be handled:

Negotiation is successful when both parties do all the following EXCEPT:

If a workplace conflict is affecting either your or someone else's performance:

Documentation should:

Retaliation:

If you experience harassment, you should ignore it so it will not happen again.

________ is a common element of working with others.

The best conflict management style is:

________ is defined as a disagreement or tension between two or more parties.

A common element of working with individuals is conflict.