Question 1

During negotiation both sides can come to an agreement if both parties honestly communicate their situation.

Accepted Answer

A) True 
 B)False

Question 2

In dealing with conflict, no one can control how you respond to a situation except:

Accepted Answer

A)  You 
B)  Your boss 
C)  The human resources manager 
D)  Your opponent 
A)  You 
B)  Your boss 
C)  The human resources manager 
D)  Your opponent

Question 3

If you are a victim of workplace harassment:

Accepted Answer

A)  Immediately contact your supervisor or human resources department 
B)  Talk directly to the individual whose behavior is offensive and tell him or her to stop if the harassment is relatively minor 
C)  Document all conversations and incidents 
D)  All of the above 
A)  Immediately contact your supervisor or human resources department 
B)  Talk directly to the individual whose behavior is offensive and tell him or her to stop if the harassment is relatively minor 
C)  Document all conversations and incidents 
D)  All of the above

Question 4

When there is conflict, the first thing that should be done is to:

Accepted Answer

A)  Retaliate (get even) 
B)  Tell coworkers 
C)  Document the event 
D)  Attempt to resolve the conflict 
A)  Retaliate (get even) 
B)  Tell coworkers 
C)  Document the event 
D)  Attempt to resolve the conflict

Question 5

A grievance procedure is when an issue continues to work up the chain of command until it is resolved.

Accepted Answer

A) True 
 B)False

Question 6

A(n) ________ is a neutral third party whose objective is to assist two feuding parties in coming to a mutually agreeable solution.

Accepted Answer

The answer of A(n) ________ is a neutral third party...

Question 7

Using names toward coworkers that could be considered sexist and offensive:

Accepted Answer

A)  Is appropriate in a business setting 
B)  Will expose you and your company to a potential lawsuit 
C)  Is acceptable if your boss uses the names in the workplace 
D)  Is acceptable if the coworker acts like he or she is not offended by the names 
A)  Is appropriate in a business setting 
B)  Will expose you and your company to a potential lawsuit 
C)  Is acceptable if your boss uses the names in the workplace 
D)  Is acceptable if the coworker acts like he or she is not offended by the names

Question 8

The goal of ________ is to create a solution that is fair to all involved parties.

Accepted Answer

A)  Avoiding 
B)  Negotiation 
C)  Collaborating 
D)  Compromising 
A)  Avoiding 
B)  Negotiation 
C)  Collaborating 
D)  Compromising

Question 9

Retaliation (getting even) sometimes is the appropriate solution.

Accepted Answer

A) True 
 B)False

Question 10

The ________ conflict-management style lets the offender have his or her way without the offender knowing there was ever a conflict.

Accepted Answer

The answer of The ________ conflict-management style lets the offender...

Question 11

Negotiation occurs when you want to create a situation that is fair to all parties.

Accepted Answer

A) True 
 B)False

Question 12

A(n) ________ is a fellow employee who is rude and unprofessional.

Accepted Answer

The answer of A(n) ________ is a fellow employee who...

Question 13

Conflict issues should be kept confidential.

Accepted Answer

A) True 
 B)False

Question 14

Conflict occurs when there is no disagreement or tension between two or more parties.

Accepted Answer

A) True 
 B)False

Question 15

Names such as "honey," "sweetie," and "sexy":

Accepted Answer

A)  Are acceptable if the receiver is not offended 
B)  Cannot be considered harassment 
C)  Are commonly used, but inappropriate for the workplace 
D)  Are not considered offensive 
A)  Are acceptable if the receiver is not offended 
B)  Cannot be considered harassment 
C)  Are commonly used, but inappropriate for the workplace 
D)  Are not considered offensive

Question 16

If the conflict cannot be resolved between the two parties, seek assistance from the company.

Accepted Answer

A) True 
 B)False

Question 17

The ________ conflict-management style is used when the offender gets his or her own way without ever knowing there was a conflict.

Accepted Answer

A)  Compromising 
B)  Avoiding 
C)  Forcing 
D)  Accommodating 
A)  Compromising 
B)  Avoiding 
C)  Forcing 
D)  Accommodating

Question 18

In working toward successful negotiation, it is important to do all of the following EXCEPT:

Accepted Answer

A)  Practice good communication 
B)  Interrupt or pass judgment 
C)  Listen 
D)  Watch body language 
A)  Practice good communication 
B)  Interrupt or pass judgment 
C)  Listen 
D)  Watch body language

Question 19

The goal of the forcing conflict-management style is to communicate that the inappropriate behavior is unacceptable.

Accepted Answer

A) True 
 B)False

Question 20

________ harassment is behavior that is construed as reciprocity or payback for a sexual favor.

Accepted Answer

A)  Pro bono 
B)  Sexual 
C)  Hostile behavior 
D)  Quid pro quo 
A)  Pro bono 
B)  Sexual 
C)  Hostile behavior 
D)  Quid pro quo

During negotiation both sides can come to an agreement if both parties honestly communicate their situation.

In dealing with conflict, no one can control how you respond to a situation except:

If you are a victim of workplace harassment:

When there is conflict, the first thing that should be done is to:

A grievance procedure is when an issue continues to work up the chain of command until it is resolved.

A(n) ________ is a neutral third party whose objective is to assist two feuding parties in coming to a mutually agreeable solution.

Using names toward coworkers that could be considered sexist and offensive:

The goal of ________ is to create a solution that is fair to all involved parties.

Retaliation (getting even) sometimes is the appropriate solution.

The ________ conflict-management style lets the offender have his or her way without the offender knowing there was ever a conflict.

Negotiation occurs when you want to create a situation that is fair to all parties.

A(n) ________ is a fellow employee who is rude and unprofessional.

Conflict issues should be kept confidential.

Conflict occurs when there is no disagreement or tension between two or more parties.

Names such as "honey," "sweetie," and "sexy":

If the conflict cannot be resolved between the two parties, seek assistance from the company.

The ________ conflict-management style is used when the offender gets his or her own way without ever knowing there was a conflict.

In working toward successful negotiation, it is important to do all of the following EXCEPT:

The goal of the forcing conflict-management style is to communicate that the inappropriate behavior is unacceptable.

________ harassment is behavior that is construed as reciprocity or payback for a sexual favor.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 12: Conflict and Negotiation

During negotiation both sides can come to an agreement if both parties honestly communicate their situation.

In dealing with conflict, no one can control how you respond to a situation except:

If you are a victim of workplace harassment:

When there is conflict, the first thing that should be done is to:

A grievance procedure is when an issue continues to work up the chain of command until it is resolved.

A(n) ________ is a neutral third party whose objective is to assist two feuding parties in coming to a mutually agreeable solution.

Using names toward coworkers that could be considered sexist and offensive:

The goal of ________ is to create a solution that is fair to all involved parties.

Retaliation (getting even) sometimes is the appropriate solution.

The ________ conflict-management style lets the offender have his or her way without the offender knowing there was ever a conflict.

Negotiation occurs when you want to create a situation that is fair to all parties.

A(n) ________ is a fellow employee who is rude and unprofessional.

Conflict issues should be kept confidential.

Conflict occurs when there is no disagreement or tension between two or more parties.

Names such as "honey," "sweetie," and "sexy":

If the conflict cannot be resolved between the two parties, seek assistance from the company.

The ________ conflict-management style is used when the offender gets his or her own way without ever knowing there was a conflict.

In working toward successful negotiation, it is important to do all of the following EXCEPT:

The goal of the forcing conflict-management style is to communicate that the inappropriate behavior is unacceptable.

________ harassment is behavior that is construed as reciprocity or payback for a sexual favor.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters