Exam 12: Conflict and Negotiation

The forcing conflict-management style is when the conflict is dealt with in a head-on manner.

A(n) ________ is a coworker who is familiar with the union contract and is available to assist fellow employees in resolving a work-related conflict.

A mediator's job is to:

Workplace violence includes any unwanted behavior of a sexual nature.

Explain the steps that should be taken when resolving conflict at work (in a non-union environment).

An individual who becomes ________ has difficulty managing his or her logic in resolving a conflict.

The avoiding management style is used when you want to deal with the conflict.

Just as important as apologizing to others when you have done wrong, employees should also:

When faced with conflict at work, no matter how big or small:

It is important to view a disagreement:

When dealing with conflict you may need to seek outside assistance.

The ________ conflict-management style is when both parties work together without having to give up something of value.