Question 1

You electronic communication devices may be used in a business activity only if it is relevant to that activity.

Accepted Answer

A) True 
 B)False  True

Question 2

When at a luncheon or meeting, your cell phone should be

Accepted Answer

A)  Set to vibrate 
B)  Turned off 
C)  A or B 
D)  None of the above 
A)  Set to vibrate 
B)  Turned off 
C)  A or B 
D)  None of the above C

Question 3

In the workplace, it is always appropriate to utilize company technology.

Accepted Answer

A) True 
 B)False  False

Question 4

The use of blind copying is discouraged, except in the case of sending an e-mail to a mailing list and you are preserving privacy.

Accepted Answer

A) True 
 B)False

Question 5

It is appropriate and professional to embed a permanent signature on all business e-mails.

Accepted Answer

A) True 
 B)False

Question 6

Those who communicate through today's virtual workplace need to ensure:

Accepted Answer

A)  All electronics used are current 
B)  All messages are sent using mobile devices 
C)  All messages are sent using email 
D)  All messages are clear and professional 
A)  All electronics used are current 
B)  All messages are sent using mobile devices 
C)  All messages are sent using email 
D)  All messages are clear and professional

Question 7

A business e-mail should always include your boss.

Accepted Answer

A) True 
 B)False

Question 8

It is appropriate to use the words "urgent," "hi," or "hello" in the subject line of an email:

Accepted Answer

A)  When you want to grab the reader's attention 
B)  When you are introducing yourself 
C)  When you already know the reader 
D)  Never 
A)  When you want to grab the reader's attention 
B)  When you are introducing yourself 
C)  When you already know the reader 
D)  Never

Question 9

And electronic image is

Accepted Answer

A)  Formed through your work station appearance 
B)  Formed when someone is communication through electronic means 
C)  Formed by your computer screen 
D)  All of the above 
A)  Formed through your work station appearance 
B)  Formed when someone is communication through electronic means 
C)  Formed by your computer screen 
D)  All of the above

Question 10

If your e-mail message contains several points, it is appropriate to:

Accepted Answer

A)  Send several messages 
B)  Bullet or number each item 
C)  Use headings to make it easy for the reader 
D)  Write key points in all capital letters 
A)  Send several messages 
B)  Bullet or number each item 
C)  Use headings to make it easy for the reader 
D)  Write key points in all capital letters

Question 11

Many employers consider any employee use of social media that reflects poorly on the employer as a violation of its technology-use policy.

Accepted Answer

A) True 
 B)False

Question 12

The use of wikis is currently the most common form of external workplace communications.

Accepted Answer

A) True 
 B)False

Question 13

When receiving a work-related message, it is acceptable to not reply if the content is not your priority.

Accepted Answer

A) True 
 B)False

Question 14

When leaving a voice mail message

Accepted Answer

A)  Speak quickly to get the message completed 
B)  Speak slowly and clearly 
C)  Don't worry about the length of the message 
D)  None of the above. 
A)  Speak quickly to get the message completed 
B)  Speak slowly and clearly 
C)  Don't worry about the length of the message 
D)  None of the above.

Question 15

Other than e-mail other primary means of communication for companies include using:

Accepted Answer

A)  A Wiki and/or Blog 
B)  A Wiki and/or instant messaging 
C)  Both a and b 
D)  None of the above 
A)  A Wiki and/or Blog 
B)  A Wiki and/or instant messaging 
C)  Both a and b 
D)  None of the above

Question 16

E-mail messages written in all capital letters or with large and colorful letters:

Accepted Answer

A)  Is acceptable if you are emphasizing an important point 
B)  Is acceptable only for internal messages 
C)  Can be interpreted as yelling and is considered rude 
D)  A & b only 
A)  Is acceptable if you are emphasizing an important point 
B)  Is acceptable only for internal messages 
C)  Can be interpreted as yelling and is considered rude 
D)  A & b only

Question 17

Only utilize a communication tool when it is relevant to the discussion or issue you are addressing.

Accepted Answer

A) True 
 B)False

Question 18

A proper business e-mail subject line should not be formatted the same as a hard-copy memo subject line.

Accepted Answer

A) True 
 B)False

Question 19

It is appropriate to always tag workplace e-mails with an exclamation point (!):

Accepted Answer

A)  If you are in a position of authority 
B)  If your messages are always important 
C)  If the subject line is blank 
D)  None of the above 
A)  If you are in a position of authority 
B)  If your messages are always important 
C)  If the subject line is blank 
D)  None of the above

Question 20

After composing a draft message, edit and delete necessary words.

Accepted Answer

A) True 
 B)False

You electronic communication devices may be used in a business activity only if it is relevant to that activity.

When at a luncheon or meeting, your cell phone should be

In the workplace, it is always appropriate to utilize company technology.

The use of blind copying is discouraged, except in the case of sending an e-mail to a mailing list and you are preserving privacy.

It is appropriate and professional to embed a permanent signature on all business e-mails.

Those who communicate through today's virtual workplace need to ensure:

A business e-mail should always include your boss.

It is appropriate to use the words "urgent," "hi," or "hello" in the subject line of an email:

And electronic image is

If your e-mail message contains several points, it is appropriate to:

Many employers consider any employee use of social media that reflects poorly on the employer as a violation of its technology-use policy.

The use of wikis is currently the most common form of external workplace communications.

When receiving a work-related message, it is acceptable to not reply if the content is not your priority.

When leaving a voice mail message

Other than e-mail other primary means of communication for companies include using:

E-mail messages written in all capital letters or with large and colorful letters:

Only utilize a communication tool when it is relevant to the discussion or issue you are addressing.

A proper business e-mail subject line should not be formatted the same as a hard-copy memo subject line.

It is appropriate to always tag workplace e-mails with an exclamation point (!):

After composing a draft message, edit and delete necessary words.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 10: Accountability and Workplace Relationships

You electronic communication devices may be used in a business activity only if it is relevant to that activity.

When at a luncheon or meeting, your cell phone should be

In the workplace, it is always appropriate to utilize company technology.

The use of blind copying is discouraged, except in the case of sending an e-mail to a mailing list and you are preserving privacy.

It is appropriate and professional to embed a permanent signature on all business e-mails.

Those who communicate through today's virtual workplace need to ensure:

A business e-mail should always include your boss.

It is appropriate to use the words "urgent," "hi," or "hello" in the subject line of an email:

And electronic image is

If your e-mail message contains several points, it is appropriate to:

Many employers consider any employee use of social media that reflects poorly on the employer as a violation of its technology-use policy.

The use of wikis is currently the most common form of external workplace communications.

When receiving a work-related message, it is acceptable to not reply if the content is not your priority.

When leaving a voice mail message

Other than e-mail other primary means of communication for companies include using:

E-mail messages written in all capital letters or with large and colorful letters:

Only utilize a communication tool when it is relevant to the discussion or issue you are addressing.

A proper business e-mail subject line should not be formatted the same as a hard-copy memo subject line.

It is appropriate to always tag workplace e-mails with an exclamation point (!):

After composing a draft message, edit and delete necessary words.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters