Question 1

Common communication tools used in today's workplace include:

Accepted Answer

A)  Computers 
B)  Software 
C)  Internet 
D)  All of the above 
A)  Computers 
B)  Software 
C)  Internet 
D)  All of the above

Question 2

____ has resulted in technology addition.

Accepted Answer

A)  Facebook 
B)  A selfish society 
C)  A multitasking, fast-paced world 
D)  None of the above 
A)  Facebook 
B)  A selfish society 
C)  A multitasking, fast-paced world 
D)  None of the above

Question 3

A speaker phone should only be used when you are on a conference call.

Accepted Answer

A) True 
 B)False

Question 4

If you anticipate an important message on your communication device during a meeting

Accepted Answer

A)  Do not attend the meeting 
B)  Do not respond until after the meeting 
C)  View it discretely 
D)  None of the above 
A)  Do not attend the meeting 
B)  Do not respond until after the meeting 
C)  View it discretely 
D)  None of the above

Question 5

A technology-use policy generally outlines:

Accepted Answer

A)  Fees regarding the use of company equipment 
B)  Who within the organization can use technology tools 
C)  Outline expectations including privacy and liability issues 
D)  None of the above 
A)  Fees regarding the use of company equipment 
B)  Who within the organization can use technology tools 
C)  Outline expectations including privacy and liability issues 
D)  None of the above

Question 6

Common mistakes when sending e-mails include:

Accepted Answer

A)  Not using spelling and grammar check 
B)  Including attachments 
C)  Reviewing the subject line for clarity and conciseness 
D)  None of the above 
A)  Not using spelling and grammar check 
B)  Including attachments 
C)  Reviewing the subject line for clarity and conciseness 
D)  None of the above

Question 7

In a business e-mail, individuals who are named in the message and not included in the "To:" line should:

Accepted Answer

A)  Be in the "cc" line 
B)  Be in the "bcc" line 
C)  Be in the "subject" line 
D)  None of the above 
A)  Be in the "cc" line 
B)  Be in the "bcc" line 
C)  Be in the "subject" line 
D)  None of the above

Question 8

When leaving a voice mail message

Accepted Answer

A)  State your name at the beginning and end of the message 
B)  Leave a return phone number at the beginning and the end of the message 
C)  Leave a short but concise message 
D)  All of the above 
A)  State your name at the beginning and end of the message 
B)  Leave a return phone number at the beginning and the end of the message 
C)  Leave a short but concise message 
D)  All of the above

Question 9

Forwarding non-work-related e-mail messages is acceptable in the workplace if they are positive messages.

Accepted Answer

A) True 
 B)False

Question 10

Companies may use social media tools such as:

Accepted Answer

A)  Facebook 
B)  Blogs 
C)  Microblogs 
D)  All of the above 
A)  Facebook 
B)  Blogs 
C)  Microblogs 
D)  All of the above

Question 11

When texting for business purposes, proper spelling is not necessary.

Accepted Answer

A) True 
 B)False

Question 12

Workplace technology tools and information sent and received through these tools:

Accepted Answer

A)  Are private property of the employee 
B)  Are property of the employer 
C)  Are only property of the employer if the employee is given advance notice 
D)  None of the above 
A)  Are private property of the employee 
B)  Are property of the employer 
C)  Are only property of the employer if the employee is given advance notice 
D)  None of the above

Question 13

Utilizing the automated response when you will be unable to access or respond to e-mail messages is not considered professional.

Accepted Answer

A) True 
 B)False

Question 14

Voice mail messages are a part of business communication.

Accepted Answer

A) True 
 B)False

Common communication tools used in today's workplace include:

____ has resulted in technology addition.

A speaker phone should only be used when you are on a conference call.

If you anticipate an important message on your communication device during a meeting

A technology-use policy generally outlines:

Common mistakes when sending e-mails include:

In a business e-mail, individuals who are named in the message and not included in the "To:" line should:

When leaving a voice mail message

Forwarding non-work-related e-mail messages is acceptable in the workplace if they are positive messages.

Companies may use social media tools such as:

When texting for business purposes, proper spelling is not necessary.

Workplace technology tools and information sent and received through these tools:

Utilizing the automated response when you will be unable to access or respond to e-mail messages is not considered professional.

Voice mail messages are a part of business communication.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 10: Accountability and Workplace Relationships

Common communication tools used in today's workplace include:

____ has resulted in technology addition.

A speaker phone should only be used when you are on a conference call.

If you anticipate an important message on your communication device during a meeting

A technology-use policy generally outlines:

Common mistakes when sending e-mails include:

In a business e-mail, individuals who are named in the message and not included in the "To:" line should:

When leaving a voice mail message

Forwarding non-work-related e-mail messages is acceptable in the workplace if they are positive messages.

Companies may use social media tools such as:

When texting for business purposes, proper spelling is not necessary.

Workplace technology tools and information sent and received through these tools:

Utilizing the automated response when you will be unable to access or respond to e-mail messages is not considered professional.

Voice mail messages are a part of business communication.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters