Question 1

Computer hygiene includes:

Accepted Answer

A)  Routinely scanning for viruses 
B)  Routinely scanning for brownies and bites 
C)  Keeping your desk clean 
D)  None of the above 
A)  Routinely scanning for viruses 
B)  Routinely scanning for brownies and bites 
C)  Keeping your desk clean 
D)  None of the above

Question 2

When using a speaker phone

Accepted Answer

A)  Ensure confidentiality by not letting the party on the line know he or she is on speaker 
B)  Make sure you are alone in a room 
C)  Be aware of any small noises that can be heard 
D)  All of the above 
A)  Ensure confidentiality by not letting the party on the line know he or she is on speaker 
B)  Make sure you are alone in a room 
C)  Be aware of any small noises that can be heard 
D)  All of the above

Question 3

In the workplace, texting should only be for brief, informal communications.

Accepted Answer

A) True 
 B)False

Question 4

The _________ of an email describes its purpose.

Accepted Answer

A)  Sender 
B)  Receiver 
C)  Subject line 
D)  Content 
A)  Sender 
B)  Receiver 
C)  Subject line 
D)  Content

Question 5

A teleconference is

Accepted Answer

A)  Interactive communication 
B)  Using two-way video and audio technology 
C)  Allowing others from another location see and hear meeting 
D)  All of the above 
A)  Interactive communication 
B)  Using two-way video and audio technology 
C)  Allowing others from another location see and hear meeting 
D)  All of the above

Question 6

Which of the following is not an appropriate e-mail subject line?

Accepted Answer

A)  Hello 
B)  Important 
C)  Urgent 
D)  All of the above 
A)  Hello 
B)  Important 
C)  Urgent 
D)  All of the above

Question 7

In today's workplace, it is acceptable and appropriate to utilize emoticons:

Accepted Answer

A)  Only when composing an e-mail 
B)  Only when responding to an e-mail 
C)  Only if it is a non-business related message 
D)  None of the above 
A)  Only when composing an e-mail 
B)  Only when responding to an e-mail 
C)  Only if it is a non-business related message 
D)  None of the above

Question 8

When receiving voice mail messages, it is proper and important to promptly return message left for you.

Accepted Answer

A) True 
 B)False

Question 9

I you speak poorly of your company on a social media site it does not affect your working relationships.

Accepted Answer

A) True 
 B)False

Question 10

A video conference is

Accepted Answer

A)  Interactive communication 
B)  Using two-way video and audio technology 
C)  Allowing others from another location see and hear meeting 
D)  All of the above 
A)  Interactive communication 
B)  Using two-way video and audio technology 
C)  Allowing others from another location see and hear meeting 
D)  All of the above

Question 11

Guidelines for electronic communication devices in the workplace should pertain to personal use also.

Accepted Answer

A) True 
 B)False

Question 12

You do not need to dress professionally for a video conference meeting.

Accepted Answer

A) True 
 B)False

Question 13

Basic guidelines for using electronic communication devices in the workplace are:

Accepted Answer

A)  When you are alone, in a private area, and its use is permitted 
B)  Any time during a meeting 
C)  Any time at work 
D)  All of the above 
A)  When you are alone, in a private area, and its use is permitted 
B)  Any time during a meeting 
C)  Any time at work 
D)  All of the above

Question 14

The primary message of the e-mail should:

Accepted Answer

A)  Include specific actions you are requesting from the sender 
B)  Include key points 
C)  Not use positive feedback 
D)  All of the above 
A)  Include specific actions you are requesting from the sender 
B)  Include key points 
C)  Not use positive feedback 
D)  All of the above

Question 15

Only important e-mail messages should be tagged with an exclamation point (!).

Accepted Answer

A) True 
 B)False

Question 16

If you anticipate an important message on your communication device during a meeting

Accepted Answer

A)  Inform the leader ahead of time 
B)  Step out of the room to view and respond 
C)  Both a and b 
D)  None of the above 
A)  Inform the leader ahead of time 
B)  Step out of the room to view and respond 
C)  Both a and b 
D)  None of the above

Question 17

You should back up your documents every three months.

Accepted Answer

A) True 
 B)False

Question 18

Most people in today's workplace are:

Accepted Answer

A)  Connected electronically 
B)  Not knowledgeable of today's technology 
C)  Rarely utilize technology 
D)  Both b & c 
A)  Connected electronically 
B)  Not knowledgeable of today's technology 
C)  Rarely utilize technology 
D)  Both b & c

Question 19

When texting for business purposes

Accepted Answer

A)  Texting slang is proper 
B)  Spelling and grammar are proper 
C)  There should be no texting for business purposes 
D)  All of the above 
A)  Texting slang is proper 
B)  Spelling and grammar are proper 
C)  There should be no texting for business purposes 
D)  All of the above

Question 20

The draft e-mail message clearly communicates the primary message:

Accepted Answer

A)  Early in the e-mail 
B)  In the middle of the e-mail 
C)  At the close of the e-mail 
D)  None of the above 
A)  Early in the e-mail 
B)  In the middle of the e-mail 
C)  At the close of the e-mail 
D)  None of the above

Computer hygiene includes:

When using a speaker phone

In the workplace, texting should only be for brief, informal communications.

The _________ of an email describes its purpose.

A teleconference is

Which of the following is not an appropriate e-mail subject line?

In today's workplace, it is acceptable and appropriate to utilize emoticons:

When receiving voice mail messages, it is proper and important to promptly return message left for you.

I you speak poorly of your company on a social media site it does not affect your working relationships.

A video conference is

Guidelines for electronic communication devices in the workplace should pertain to personal use also.

You do not need to dress professionally for a video conference meeting.

Basic guidelines for using electronic communication devices in the workplace are:

The primary message of the e-mail should:

Only important e-mail messages should be tagged with an exclamation point (!).

If you anticipate an important message on your communication device during a meeting

You should back up your documents every three months.

Most people in today's workplace are:

When texting for business purposes

The draft e-mail message clearly communicates the primary message:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 10: Accountability and Workplace Relationships

Computer hygiene includes:

When using a speaker phone

In the workplace, texting should only be for brief, informal communications.

The _________ of an email describes its purpose.

A teleconference is

Which of the following is not an appropriate e-mail subject line?

In today's workplace, it is acceptable and appropriate to utilize emoticons:

When receiving voice mail messages, it is proper and important to promptly return message left for you.

I you speak poorly of your company on a social media site it does not affect your working relationships.

A video conference is

Guidelines for electronic communication devices in the workplace should pertain to personal use also.

You do not need to dress professionally for a video conference meeting.

Basic guidelines for using electronic communication devices in the workplace are:

The primary message of the e-mail should:

Only important e-mail messages should be tagged with an exclamation point (!).

If you anticipate an important message on your communication device during a meeting

You should back up your documents every three months.

Most people in today's workplace are:

When texting for business purposes

The draft e-mail message clearly communicates the primary message:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters