Question 1

Workplace productivity means:

Accepted Answer

A)  Maintaining a positive attitude 
B)  Transforming inputs to outputs 
C)  To perform a function that adds value to the company 
D)  None of the above 
A)  Maintaining a positive attitude 
B)  Transforming inputs to outputs 
C)  To perform a function that adds value to the company 
D)  None of the above C

Question 2

The quality equation is:

Accepted Answer

A)  Quality employees + quality outputs = profits 
B)  Quality employees + quality inputs = profits 
C)  Quality products + quality outputs = revenue 
D)  Quality customers + quality products = revenue 
A)  Quality employees + quality outputs = profits 
B)  Quality employees + quality inputs = profits 
C)  Quality products + quality outputs = revenue 
D)  Quality customers + quality products = revenue B

Question 3

Employees should be:

Accepted Answer

A)  Dependable 
B)  Responsive 
C)  Competent 
D)  All of the above 
A)  Dependable 
B)  Responsive 
C)  Competent 
D)  All of the above D

Question 4

A service is:

Accepted Answer

A)  A tangible item 
B)  An intangible item 
C)  A good 
D)  All of the above 
A)  A tangible item 
B)  An intangible item 
C)  A good 
D)  All of the above

Question 5

Profit is revenue minus expenses.

Accepted Answer

A) True 
 B)False

Question 6

The quality equation is:

Accepted Answer

A)  Profits provide for quality inputs 
B)  Quality employees produce loyal customers 
C)  Quality products result in quality inputs, which result in profits 
D)  None of the above. 
A)  Profits provide for quality inputs 
B)  Quality employees produce loyal customers 
C)  Quality products result in quality inputs, which result in profits 
D)  None of the above.

Question 7

The Finance and Accounting Department is responsible for production and distribution issues.

Accepted Answer

A) True 
 B)False

Question 8

________ issues deal with day-to-day issues.

Accepted Answer

A)  Tactical 
B)  Operational 
C)  Strategic 
D)  None of the above 
A)  Tactical 
B)  Operational 
C)  Strategic 
D)  None of the above

Question 9

Value means customers believe:

Accepted Answer

A)  You cannot compete on price 
B)  They are getting a good deal for the price paid 
C)  Both A and B 
D)  None of the above 
A)  You cannot compete on price 
B)  They are getting a good deal for the price paid 
C)  Both A and B 
D)  None of the above

Question 10

Creativity is:

Accepted Answer

A)  The same as innovation 
B)  The ability to produce something new and unique 
C)  Achieved when an individual calculates something differently 
D)  All of the above 
A)  The same as innovation 
B)  The ability to produce something new and unique 
C)  Achieved when an individual calculates something differently 
D)  All of the above

Question 11

A(n) ________ is a visual display of a company's structure.

Accepted Answer

Organizati

Question 12

A company's vision statement defines where the company wants to be in the future.

Accepted Answer

A) True 
 B)False

Question 13

A company's ________ is its road map for success.

Accepted Answer

A)  Goal 
B)  Strategic plan 
C)  Objective 
D)  Mission statement 
A)  Goal 
B)  Strategic plan 
C)  Objective 
D)  Mission statement

Question 14

A customer is an individual or business who:

Accepted Answer

A)  Buys a product from you or a competitor 
B)  Only works directly with your department 
C)  Buys your company's product 
D)  None of the above 
A)  Buys a product from you or a competitor 
B)  Only works directly with your department 
C)  Buys your company's product 
D)  None of the above

Question 15

Always check with the company's legal counsel before engaging in a contract of behalf of the company.

Accepted Answer

A) True 
 B)False

Question 16

The way a company is organized is called its ________.

Accepted Answer

Organizati

Question 17

A company's ________ is the company's viable view of the future.

Accepted Answer

The answer of A company's ________ is the company's viable...

Question 18

A company's ________ is its road map for success.

Accepted Answer

The answer of A company's ________ is its road map...

Question 19

________ is money from sales minus expenses.

Accepted Answer

A)  Net end profit 
B)  Revenue 
C)  Depreciation 
D)  Profit 
A)  Net end profit 
B)  Revenue 
C)  Depreciation 
D)  Profit

Question 20

Long-term goals and objectives:

Accepted Answer

A)  Define how an area will assist in achieving a company strategy 
B)  Are the same thing 
C)  Only reflect a specific department's strategies 
D)  Reflect individual coworkers' strategies 
A)  Define how an area will assist in achieving a company strategy 
B)  Are the same thing 
C)  Only reflect a specific department's strategies 
D)  Reflect individual coworkers' strategies

Workplace productivity means:

The quality equation is:

Employees should be:

A service is:

Profit is revenue minus expenses.

The quality equation is:

The Finance and Accounting Department is responsible for production and distribution issues.

________ issues deal with day-to-day issues.

Value means customers believe:

Creativity is:

A(n) ________ is a visual display of a company's structure.

A company's vision statement defines where the company wants to be in the future.

A company's ________ is its road map for success.

A customer is an individual or business who:

Always check with the company's legal counsel before engaging in a contract of behalf of the company.

The way a company is organized is called its ________.

A company's ________ is the company's viable view of the future.

A company's ________ is its road map for success.

________ is money from sales minus expenses.

Long-term goals and objectives:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 7: Customer Servicequality

Workplace productivity means:

The quality equation is:

Employees should be:

A service is:

Profit is revenue minus expenses.

The quality equation is:

The Finance and Accounting Department is responsible for production and distribution issues.

________ issues deal with day-to-day issues.

Value means customers believe:

Creativity is:

A(n) ________ is a visual display of a company's structure.

A company's vision statement defines where the company wants to be in the future.

A company's ________ is its road map for success.

A customer is an individual or business who:

Always check with the company's legal counsel before engaging in a contract of behalf of the company.

The way a company is organized is called its ________.

A company's ________ is the company's viable view of the future.

A company's ________ is its road map for success.

________ is money from sales minus expenses.

Long-term goals and objectives:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters