Exam 7: Customer Servicequality

________ issues deal with issues that link the long-term vision with day-to-day issues.

A company's directional statement defines what is important to the company.

________ means customers believe they are getting a good deal for the price they've paid for a product.

Employees are expected to be competent, dependable, and responsible.

Customer loyalty:

It is the employee's job to solve a customer's problem.

To show loyalty to your company, always promote your company and its products.

Company ________ are broad statements or aims.

An organizational chart is:

Fellow employees and departments within a company are considered internal customers.

Tactical issues identify how to link strategy to day-to-day operations.