Question 1

Company resources include the following:

Accepted Answer

A)  Human, psychological, and social 
B)  Financial, human, and capital 
C)  Functional, formal, and financial 
D)  Corporate, investor, and employment 
A)  Human, psychological, and social 
B)  Financial, human, and capital 
C)  Functional, formal, and financial 
D)  Corporate, investor, and employment

Question 2

A customer is one who buys a product.

Accepted Answer

A) True 
 B)False

Question 3

The human resource department deals with:

Accepted Answer

A)  Hiring and terminating employees 
B)  Securing company loans and investments 
C)  Purchasing company equipment 
D)  Corporate contracts 
A)  Hiring and terminating employees 
B)  Securing company loans and investments 
C)  Purchasing company equipment 
D)  Corporate contracts

Question 4

The motto, "The Customer Is Always Right" is:

Accepted Answer

A)  Only true if the customer is demanding 
B)  The correct way to view customer service 
C)  A good motto to follow when you don't know what else to do 
D)  Not always true 
A)  Only true if the customer is demanding 
B)  The correct way to view customer service 
C)  A good motto to follow when you don't know what else to do 
D)  Not always true

Question 5

The ultimate purpose of business is to:

Accepted Answer

A)  Be productive 
B)  Make a profit 
C)  Keep customers happy 
D)  Get employees to work together 
A)  Be productive 
B)  Make a profit 
C)  Keep customers happy 
D)  Get employees to work together

Question 6

Illustrate and label the three levels of management.

Accepted Answer

The three levels of management include e

Question 7

Your attitude assists a company in becoming successful.

Accepted Answer

A) True 
 B)False

Question 8

A company's success and profitability depends on how you treat your customers.

Accepted Answer

A) True 
 B)False

Question 9

The president or chief executive officer reports to:

Accepted Answer

A)  Corporate investors 
B)  Corporate board of directors 
C)  Senior executives 
D)  Senior management. 
A)  Corporate investors 
B)  Corporate board of directors 
C)  Senior executives 
D)  Senior management.

Question 10

Senior managers typically have the title of:

Accepted Answer

A)  Executive 
B)  Vice president 
C)  Both A and B 
D)  None of the above 
A)  Executive 
B)  Vice president 
C)  Both A and B 
D)  None of the above

Question 11

Quality is an employee's obligation to consistently support a company and its mission.

Accepted Answer

A) True 
 B)False

Question 12

A mission statement is:

Accepted Answer

A)  A statement of the company's purpose 
B)  Legally required 
C)  Also called a divisional statement 
D)  A company's viable view of the future 
A)  A statement of the company's purpose 
B)  Legally required 
C)  Also called a divisional statement 
D)  A company's viable view of the future

Question 13

Supervisors work on strategic issues.

Accepted Answer

A) True 
 B)False

Question 14

A(n) ________ is a broad statement or aim.

Accepted Answer

A)  Vision 
B)  Goal 
C)  Strategy 
D)  Objective 
A)  Vision 
B)  Goal 
C)  Strategy 
D)  Objective

Question 15

The ________ function deals with the production and distribution of the company's product or service.

Accepted Answer

A)  Marketing 
B)  Operations 
C)  Information systems 
D)  None of the above 
A)  Marketing 
B)  Operations 
C)  Information systems 
D)  None of the above

Question 16

Directional statements include a company's:

Accepted Answer

A)  Values and resource statements 
B)  Mission statement 
C)  Values and strategic statements 
D)  None of the above 
A)  Values and resource statements 
B)  Mission statement 
C)  Values and strategic statements 
D)  None of the above

Question 17

A goal is always short-term and measurable.

Accepted Answer

A) True 
 B)False

Question 18

A company's strategy is its road map for success.

Accepted Answer

A) True 
 B)False

Question 19

A company's ________ is the company's statement of purpose.

Accepted Answer

The answer of A company's ________ is the company's statement...

Question 20

A corporate vision statement:

Accepted Answer

A)  Is a viable view of the future 
B)  Is a statement of purpose 
C)  Defines what is important to a company 
D)  Is legally required 
A)  Is a viable view of the future 
B)  Is a statement of purpose 
C)  Defines what is important to a company 
D)  Is legally required

Company resources include the following:

A customer is one who buys a product.

The human resource department deals with:

The motto, "The Customer Is Always Right" is:

The ultimate purpose of business is to:

Illustrate and label the three levels of management.

Your attitude assists a company in becoming successful.

A company's success and profitability depends on how you treat your customers.

The president or chief executive officer reports to:

Senior managers typically have the title of:

Quality is an employee's obligation to consistently support a company and its mission.

A mission statement is:

Supervisors work on strategic issues.

A(n) ________ is a broad statement or aim.

The ________ function deals with the production and distribution of the company's product or service.

Directional statements include a company's:

A goal is always short-term and measurable.

A company's strategy is its road map for success.

A company's ________ is the company's statement of purpose.

A corporate vision statement:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 7: Customer Servicequality

Company resources include the following:

A customer is one who buys a product.

The human resource department deals with:

The motto, "The Customer Is Always Right" is:

The ultimate purpose of business is to:

Illustrate and label the three levels of management.

Your attitude assists a company in becoming successful.

A company's success and profitability depends on how you treat your customers.

The president or chief executive officer reports to:

Senior managers typically have the title of:

Quality is an employee's obligation to consistently support a company and its mission.

A mission statement is:

Supervisors work on strategic issues.

A(n) ________ is a broad statement or aim.

The ________ function deals with the production and distribution of the company's product or service.

Directional statements include a company's:

A goal is always short-term and measurable.

A company's strategy is its road map for success.

A company's ________ is the company's statement of purpose.

A corporate vision statement:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters