Question 1

A company's ________ is a formal document developed by senior management that identifies how a company will utilize its resources.

Accepted Answer

The answer of A company's ________ is a formal document...

Question 2

A customer is:

Accepted Answer

A)  Anyone 
B)  Anyone who buys a product 
C)  Both A and B 
D)  None of the above 
A)  Anyone 
B)  Anyone who buys a product 
C)  Both A and B 
D)  None of the above

Question 3

The ________ department deals with the management of information within the organization.

Accepted Answer

A)  Information systems 
B)  Operations 
C)  Marketing 
D)  None of the above 
A)  Information systems 
B)  Operations 
C)  Marketing 
D)  None of the above

Question 4

________ is the treatment an employee provides a customer.

Accepted Answer

A)  Standards 
B)  Customer service 
C)  Quality 
D)  Value 
A)  Standards 
B)  Customer service 
C)  Quality 
D)  Value

Question 5

Performance monitors:

Accepted Answer

A)  Is another word for standards 
B)  Identify how success is measured 
C)  Include employee evaluations 
D)  All of the above 
A)  Is another word for standards 
B)  Identify how success is measured 
C)  Include employee evaluations 
D)  All of the above

Question 6

A company is ultimately responsible to:

Accepted Answer

A)  Its investors 
B)  The community-at-large 
C)  Its employees 
D)  Its customers 
A)  Its investors 
B)  The community-at-large 
C)  Its employees 
D)  Its customers

Question 7

Most companies do not need to have a formal budget.

Accepted Answer

A) True 
 B)False

Question 8

The Operations Department deals with:

Accepted Answer

A)  The production and distribution of a company's good or service 
B)  All legal matters relating to the business 
C)  The creation, pricing, selling, and promotion of a company's good or service 
D)  All of the above 
A)  The production and distribution of a company's good or service 
B)  All legal matters relating to the business 
C)  The creation, pricing, selling, and promotion of a company's good or service 
D)  All of the above

Question 9

Output:

Accepted Answer

A)  Adds value to a company 
B)  Must reflect both quality and ethics 
C)  Is productivity 
D)  All of the above 
A)  Adds value to a company 
B)  Must reflect both quality and ethics 
C)  Is productivity 
D)  All of the above

Question 10

A corporate values statement:

Accepted Answer

A)  Defines what is important to a company 
B)  Is legally required 
C)  Is a statement of purpose 
D)  Is a viable view of the future 
A)  Defines what is important to a company 
B)  Is legally required 
C)  Is a statement of purpose 
D)  Is a viable view of the future

Question 11

A(n) ________ is short-term and measurable.

Accepted Answer

A)  Strategy 
B)  Objective 
C)  Goal 
D)  Vision 
A)  Strategy 
B)  Objective 
C)  Goal 
D)  Vision

Question 12

A(n) ________ is the way a company is organized.

Accepted Answer

A)  Organizational chart 
B)  Organizational structure 
C)  Corporate organization 
D)  Chain of command 
A)  Organizational chart 
B)  Organizational structure 
C)  Corporate organization 
D)  Chain of command

Question 13

Workplace productivity means to perform a function that adds value to the company.

Accepted Answer

A) True 
 B)False

Question 14

________ issues deal with implementing the company strategy.

Accepted Answer

A)  Tactical 
B)  Operational 
C)  Strategic 
D)  None of the above 
A)  Tactical 
B)  Operational 
C)  Strategic 
D)  None of the above

Question 15

________ customers include purchasers, vendors, and investors.

Accepted Answer

A)  Internal 
B)  Outside 
C)  Inside 
D)  External 
A)  Internal 
B)  Outside 
C)  Inside 
D)  External

Question 16

The purpose of business is to make a profit.

Accepted Answer

A) True 
 B)False

Question 17

A product is:

Accepted Answer

A)  A service 
B)  A good 
C)  What is produced by a company 
D)  All of the above 
A)  A service 
B)  A good 
C)  What is produced by a company 
D)  All of the above

Question 18

Whatever you produce is called output.

Accepted Answer

A) True 
 B)False

Question 19

________ is a predetermined standard that defines how a product is to be produced or a service provided.

Accepted Answer

A)  Employee loyalty 
B)  Transformation 
C)  Customer loyalty 
D)  Quality 
A)  Employee loyalty 
B)  Transformation 
C)  Customer loyalty 
D)  Quality

Question 20

The ________ department is responsible for creating, pricing, selling, distributing, and promoting the company's product or service.

Accepted Answer

A)  Information systems 
B)  Operations 
C)  Marketing 
D)  None of the above 
A)  Information systems 
B)  Operations 
C)  Marketing 
D)  None of the above

A company's ________ is a formal document developed by senior management that identifies how a company will utilize its resources.

A customer is:

The ________ department deals with the management of information within the organization.

________ is the treatment an employee provides a customer.

Performance monitors:

A company is ultimately responsible to:

Most companies do not need to have a formal budget.

The Operations Department deals with:

Output:

A corporate values statement:

A(n) ________ is short-term and measurable.

A(n) ________ is the way a company is organized.

Workplace productivity means to perform a function that adds value to the company.

________ issues deal with implementing the company strategy.

________ customers include purchasers, vendors, and investors.

The purpose of business is to make a profit.

A product is:

Whatever you produce is called output.

________ is a predetermined standard that defines how a product is to be produced or a service provided.

The ________ department is responsible for creating, pricing, selling, distributing, and promoting the company's product or service.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 7: Customer Servicequality

A company's ________ is a formal document developed by senior management that identifies how a company will utilize its resources.

A customer is:

The ________ department deals with the management of information within the organization.

________ is the treatment an employee provides a customer.

Performance monitors:

A company is ultimately responsible to:

Most companies do not need to have a formal budget.

The Operations Department deals with:

Output:

A corporate values statement:

A(n) ________ is short-term and measurable.

A(n) ________ is the way a company is organized.

Workplace productivity means to perform a function that adds value to the company.

________ issues deal with implementing the company strategy.

________ customers include purchasers, vendors, and investors.

The purpose of business is to make a profit.

A product is:

Whatever you produce is called output.

________ is a predetermined standard that defines how a product is to be produced or a service provided.

The ________ department is responsible for creating, pricing, selling, distributing, and promoting the company's product or service.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters