Question 1

Company resources include financial, human, and capital.

Accepted Answer

A) True 
 B)False

Question 2

The leader of a company is typically called the president or CEO.

Accepted Answer

A) True 
 B)False

Question 3

A service is something you can see or touch.

Accepted Answer

A) True 
 B)False

Question 4

If you have a problem in your department, you should discuss it with the president of the company.

Accepted Answer

A) True 
 B)False

Question 5

A company's mission statement is a company's viable view of the future.

Accepted Answer

A) True 
 B)False

Question 6

Illustrate and label a typical company structure, including titles and chain of command.

Accepted Answer

The president/CEO reports to the board o

Question 7

The company's ________ deals with all legal matters relating to the business.

Accepted Answer

A)  Prime counsel 
B)  General counsel 
C)  Legal counsel 
D)  Corporate counsel 
A)  Prime counsel 
B)  General counsel 
C)  Legal counsel 
D)  Corporate counsel

Question 8

________ carry out specific functions respective of their area of expertise.

Accepted Answer

A)  Departments 
B)  Operations 
C)  Divisions 
D)  Both A and B 
A)  Departments 
B)  Operations 
C)  Divisions 
D)  Both A and B

Question 9

Major functions of a company grouped together are commonly referred to as:

Accepted Answer

A)  Departments 
B)  Operations 
C)  Divisions 
D)  Both A and B 
A)  Departments 
B)  Operations 
C)  Divisions 
D)  Both A and B

Question 10

A company has:

Accepted Answer

A)  Internal and external customers 
B)  External customers only 
C)  Internal customers only 
D)  None of the above 
A)  Internal and external customers 
B)  External customers only 
C)  Internal customers only 
D)  None of the above

Question 11

The three levels of management include strategic, executive, and tactical.

Accepted Answer

A) True 
 B)False

Question 12

You are responsible for eliminating waste and producing quality products when in the workplace.

Accepted Answer

A) True 
 B)False

Question 13

The ________ department is responsible for securing, distribution, and growth of the company's financial assets.

Accepted Answer

A)  Information systems 
B)  Operations 
C)  Finance and accounting 
D)  Legal council 
A)  Information systems 
B)  Operations 
C)  Finance and accounting 
D)  Legal council

Question 14

A good is:

Accepted Answer

A)  A service 
B)  An intangible item 
C)  A tangible item 
D)  All of the above 
A)  A service 
B)  An intangible item 
C)  A tangible item 
D)  All of the above

Question 15

The customer is always right.

Accepted Answer

A) True 
 B)False

Question 16

Value is a predetermined standard that defines how a product is to be produced.

Accepted Answer

A) True 
 B)False

Question 17

If a difficult customer becomes abusive:

Accepted Answer

A)  Take the inappropriate behavior personally 
B)  Expect conflict, but not accept abuse 
C)  Yell back 
D)  Ignore company policy and tell him or her to leave 
A)  Take the inappropriate behavior personally 
B)  Expect conflict, but not accept abuse 
C)  Yell back 
D)  Ignore company policy and tell him or her to leave

Question 18

________ typically deal with operational (day-to-day) issues.

Accepted Answer

A)  Supervisors 
B)  Executives (vice presidents) 
C)  Managers (directors) 
D)  Employees 
A)  Supervisors 
B)  Executives (vice presidents) 
C)  Managers (directors) 
D)  Employees

Question 19

A company's ________ create the foundation of why the company exists and how it will operate.

Accepted Answer

Directiona

Question 20

The primary types of budgets include:

Accepted Answer

A)  Divisional, operational, and organizational 
B)  Capital and operational 
C)  Strategic, capital, and operational 
D)  Zero-based, strategic, and capital 
A)  Divisional, operational, and organizational 
B)  Capital and operational 
C)  Strategic, capital, and operational 
D)  Zero-based, strategic, and capital

Company resources include financial, human, and capital.

The leader of a company is typically called the president or CEO.

A service is something you can see or touch.

If you have a problem in your department, you should discuss it with the president of the company.

A company's mission statement is a company's viable view of the future.

Illustrate and label a typical company structure, including titles and chain of command.

The company's ________ deals with all legal matters relating to the business.

________ carry out specific functions respective of their area of expertise.

Major functions of a company grouped together are commonly referred to as:

A company has:

The three levels of management include strategic, executive, and tactical.

You are responsible for eliminating waste and producing quality products when in the workplace.

The ________ department is responsible for securing, distribution, and growth of the company's financial assets.

A good is:

The customer is always right.

Value is a predetermined standard that defines how a product is to be produced.

If a difficult customer becomes abusive:

________ typically deal with operational (day-to-day) issues.

A company's ________ create the foundation of why the company exists and how it will operate.

The primary types of budgets include:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 7: Customer Servicequality

Company resources include financial, human, and capital.

The leader of a company is typically called the president or CEO.

A service is something you can see or touch.

If you have a problem in your department, you should discuss it with the president of the company.

A company's mission statement is a company's viable view of the future.

Illustrate and label a typical company structure, including titles and chain of command.

The company's ________ deals with all legal matters relating to the business.

________ carry out specific functions respective of their area of expertise.

Major functions of a company grouped together are commonly referred to as:

A company has:

The three levels of management include strategic, executive, and tactical.

You are responsible for eliminating waste and producing quality products when in the workplace.

The ________ department is responsible for securing, distribution, and growth of the company's financial assets.

A good is:

The customer is always right.

Value is a predetermined standard that defines how a product is to be produced.

If a difficult customer becomes abusive:

________ typically deal with operational (day-to-day) issues.

A company's ________ create the foundation of why the company exists and how it will operate.

The primary types of budgets include:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters