A Customer Is

Q77: A product is always an intangible item.

Q78: Innovation is:<br>A) The reinvention of an old

Q79: Difficult customers are rare.<br>

Q80: Employees help create profit for their companies

Q81: A company's _ is a formal document

Q83: The _ department deals with the management

Q84: _ is the treatment an employee provides

Q85: Performance monitors:<br>A) Is another word for standards<br>B)

Q86: A company is ultimately responsible to:<br>A) Its

Q87: Most companies do not need to have