Question 1

Aggressive behavior is when an individual:

Accepted Answer

A)  Stands up for his or her own rights and violates the rights of others 
B)  Stands up for his or her own rights without violating the rights of others 
C)  Does not stand up for his or her own rights 
D)  None of the above 
A)  Stands up for his or her own rights and violates the rights of others 
B)  Stands up for his or her own rights without violating the rights of others 
C)  Does not stand up for his or her own rights 
D)  None of the above

Question 2

The Equal Employment Opportunity Commission defines ________ as unwanted advances of a sexual nature.

Accepted Answer

A)  Hostile workplace 
B)  Sexual harassment 
C)  Workplace harassment 
D)  Sexual misconduct 
A)  Hostile workplace 
B)  Sexual harassment 
C)  Workplace harassment 
D)  Sexual misconduct

Question 3

The compromising management style occurs when both parties give up something of importance to arrive at a solution.

Accepted Answer

A) True 
 B)False

Question 4

________ behavior means you do not stand up for your rights.

Accepted Answer

A)  Passive 
B)  Assertive 
C)  Aggressive 
D)  None of the above 
A)  Passive 
B)  Assertive 
C)  Aggressive 
D)  None of the above

Question 5

________ harassment includes any behavior of a sexual nature by another employee that you find offensive.

Accepted Answer

The answer of ________ harassment includes any behavior of a...

Question 6

The ________ conflict-management style deals with the issue head-on.

Accepted Answer

A)  Facting 
B)  Facing 
C)  Direct 
D)  Forcing 
A)  Facting 
B)  Facing 
C)  Direct 
D)  Forcing

Question 7

If you are not satisfied with the employer's outcome of your harassment complaint:

Accepted Answer

A)  You have a right to file only with your state's Fair Employment or Housing department 
B)  It doesn't matter, you have no recourse 
C)  You have a right to file a complaint with your state's Fair Employment and Housing or the Equal Opportunity Employment Commission 
D)  None of the above 
A)  You have a right to file only with your state's Fair Employment or Housing department 
B)  It doesn't matter, you have no recourse 
C)  You have a right to file a complaint with your state's Fair Employment and Housing or the Equal Opportunity Employment Commission 
D)  None of the above

Question 8

One of the basic rules when dealing with conflict includes:

Accepted Answer

A)  Actively retaliating 
B)  Remaining unemotional 
C)  Persuade the other party to see your perspective 
D)  Defending your solution 
A)  Actively retaliating 
B)  Remaining unemotional 
C)  Persuade the other party to see your perspective 
D)  Defending your solution

Question 9

An employee who is rude, unprofessional, and always seeking ways to intimidate or belittle a coworker is called a(n):

Accepted Answer

A)  Problem employee 
B)  Workplace bully 
C)  Victim 
D)  Uncivil employee 
A)  Problem employee 
B)  Workplace bully 
C)  Victim 
D)  Uncivil employee

Question 10

If you are dealing with a personal issue that you feel may impact the workplace:

Accepted Answer

A)  Contact the assistance of the Internal Revenue Service 
B)  Confidentially share your concerns with a coworker, boss, or the human resources department 
C)  Keep the issue to yourself 
D)  Seek assistance from the Equal Employment Opportunity Commission 
A)  Contact the assistance of the Internal Revenue Service 
B)  Confidentially share your concerns with a coworker, boss, or the human resources department 
C)  Keep the issue to yourself 
D)  Seek assistance from the Equal Employment Opportunity Commission

Question 11

When dealing with conflict:

Accepted Answer

A)  An argument is inevitable 
B)  Take turns being quiet when arguing with the other party 
C)  Both A and B 
D)  None of the above 
A)  An argument is inevitable 
B)  Take turns being quiet when arguing with the other party 
C)  Both A and B 
D)  None of the above

Question 12

The accommodating management style is used when you want the offender to have his or her way without knowing there was ever a conflict.

Accepted Answer

A) True 
 B)False

Question 13

.The ________ conflict-management style is used when the offense is not a big enough deal to upset others

Accepted Answer

A)  Accommodating 
B)  Avoiding 
C)  Compromising 
D)  Forcing 
A)  Accommodating 
B)  Avoiding 
C)  Compromising 
D)  Forcing

Question 14

Prior to seeking outside assistance in resolving conflict at work:

Accepted Answer

A)  Exhaust all internal remedies 
B)  Tell all your coworkers about the company's mishandling of the incident 
C)  Threaten to contact an attorney 
D)  None of the above 
A)  Exhaust all internal remedies 
B)  Tell all your coworkers about the company's mishandling of the incident 
C)  Threaten to contact an attorney 
D)  None of the above

Question 15

It is unlawful for an employer to ________ against anyone who files a sexual harassment claim, even if the claim is found to be without merit.

Accepted Answer

A)  Retaliate 
B)  Breach confidentiality 
C)  Fight 
D)  None of the above 
A)  Retaliate 
B)  Breach confidentiality 
C)  Fight 
D)  None of the above

Question 16

Employees should:

Accepted Answer

A)  Seek assistance from coworkers or security if uncomfortable in a remote location 
B)  Report suspicious behavior 
C)  Take responsibility for a safe workplace 
D)  All of the above 
A)  Seek assistance from coworkers or security if uncomfortable in a remote location 
B)  Report suspicious behavior 
C)  Take responsibility for a safe workplace 
D)  All of the above

Question 17

Good communication skills are essential in the negotiation process.

Accepted Answer

A) True 
 B)False

Question 18

If you file a harassment claim against your employer:

Accepted Answer

A)  The employer does not have to legally follow up on your complaint 
B)  Tell coworkers what is occurring so that if they are called into the investigation they can support your story 
C)  Remember that the accused employee does not have rights in the investigation process 
D)  None of the above 
A)  The employer does not have to legally follow up on your complaint 
B)  Tell coworkers what is occurring so that if they are called into the investigation they can support your story 
C)  Remember that the accused employee does not have rights in the investigation process 
D)  None of the above

Question 19

Hostile behavior harassment includes any behavior of a sexual nature by another employee that you find offensive.

Accepted Answer

A) True 
 B)False

Question 20

It is best to exhibit aggressive behavior when trying to solve conflict.

Accepted Answer

A) True 
 B)False

Aggressive behavior is when an individual:

The Equal Employment Opportunity Commission defines ________ as unwanted advances of a sexual nature.

The compromising management style occurs when both parties give up something of importance to arrive at a solution.

________ behavior means you do not stand up for your rights.

________ harassment includes any behavior of a sexual nature by another employee that you find offensive.

The ________ conflict-management style deals with the issue head-on.

If you are not satisfied with the employer's outcome of your harassment complaint:

One of the basic rules when dealing with conflict includes:

An employee who is rude, unprofessional, and always seeking ways to intimidate or belittle a coworker is called a(n):

If you are dealing with a personal issue that you feel may impact the workplace:

When dealing with conflict:

The accommodating management style is used when you want the offender to have his or her way without knowing there was ever a conflict.

.The ________ conflict-management style is used when the offense is not a big enough deal to upset others

Prior to seeking outside assistance in resolving conflict at work:

It is unlawful for an employer to ________ against anyone who files a sexual harassment claim, even if the claim is found to be without merit.

Employees should:

Good communication skills are essential in the negotiation process.

If you file a harassment claim against your employer:

Hostile behavior harassment includes any behavior of a sexual nature by another employee that you find offensive.

It is best to exhibit aggressive behavior when trying to solve conflict.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 12: Conflict and Negotiation

Aggressive behavior is when an individual:

The Equal Employment Opportunity Commission defines ________ as unwanted advances of a sexual nature.

The compromising management style occurs when both parties give up something of importance to arrive at a solution.

________ behavior means you do not stand up for your rights.

________ harassment includes any behavior of a sexual nature by another employee that you find offensive.

The ________ conflict-management style deals with the issue head-on.

If you are not satisfied with the employer's outcome of your harassment complaint:

One of the basic rules when dealing with conflict includes:

An employee who is rude, unprofessional, and always seeking ways to intimidate or belittle a coworker is called a(n):

If you are dealing with a personal issue that you feel may impact the workplace:

When dealing with conflict:

The accommodating management style is used when you want the offender to have his or her way without knowing there was ever a conflict.

.The ________ conflict-management style is used when the offense is not a big enough deal to upset others

Prior to seeking outside assistance in resolving conflict at work:

It is unlawful for an employer to ________ against anyone who files a sexual harassment claim, even if the claim is found to be without merit.

Employees should:

Good communication skills are essential in the negotiation process.

If you file a harassment claim against your employer:

Hostile behavior harassment includes any behavior of a sexual nature by another employee that you find offensive.

It is best to exhibit aggressive behavior when trying to solve conflict.

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Communication

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters