Exam 12: Conflict and Negotiation

Workplace bullies seek ways to intimidate or belittle coworkers.

If you belong to a union and have a workplace conflict:

Sexual harassment can occur between

The five basic rules of dealing with conflict at work include all of the following EXCEPT:

________ is when you work to create a situation that is fair to all involved parties.

If you experience workplace bullying, do not retaliate with the same bad behavior.

To address the issue of workplace harassment, employers should:

Basic concepts of conflict management include all the following EXCEPT:

Each employee has a legal right to a workplace free from:

When explaining your position in a conflict:

How we allow conflict to affect workplace performance is our choice.

Conflict is most easily defined as a(n):

When dealing with conflict, remain calm and show emotion.

The primary objective of a(n) ________ is to assist two feuding parties in coming to a mutually agreeable solution.

The Equal Employment Opportunity Commission states that hostile behavior can include:

The conflict-management styles include:

To address the growing problem of workplace bullying, companies should have a policy regarding:

Professionals should behave in a(n) ________ manner.

The responsibility of a safe work environment is that of:

Assertive behavior is when someone stands up for their rights but also violates others' in the process.