Having Your Arms Crossed While Someone Is Talking to You

Q17: Written communication:<br>A) Is only used when sending

Q18: _ is the process of a sender

Q19: Write messages when you are angry and

Q20: A _ is used when your message

Q21: The key to successful written communication is

Q23: When people are nervous or excited, they

Q24: Identifying how a message will be sent

Q25: A successful business presentation begins with:<br>A) A

Q26: A thank-you note can help build relationships.

Q27: Examples of formal communication include a (n):<br>A)