________ Is the Process of a Sender Sending a Message

Q13: When leaving a voice-mail message:<br>A) State your

Q14: Formal communication can occur either:<br>A) Horizontally or

Q15: Thank-you notes should be sent:<br>A) At least

Q16: When keeping documentation, record every possible event

Q17: Written communication:<br>A) Is only used when sending

Q19: Write messages when you are angry and

Q20: A _ is used when your message

Q21: The key to successful written communication is

Q22: Having your arms crossed while someone is

Q23: When people are nervous or excited, they