When Keeping Documentation, Record Every Possible Event Involved in the Situation

Q11: When reviewing missed phone messages:<br>A) Not return

Q12: _ workplace communication occurs among individuals without

Q13: When leaving a voice-mail message:<br>A) State your

Q14: Formal communication can occur either:<br>A) Horizontally or

Q15: Thank-you notes should be sent:<br>A) At least

Q17: Written communication:<br>A) Is only used when sending

Q18: _ is the process of a sender

Q19: Write messages when you are angry and

Q20: A _ is used when your message

Q21: The key to successful written communication is