Write Messages When You Are Angry and Remember the Situation

Q14: Formal communication can occur either:<br>A) Horizontally or

Q15: Thank-you notes should be sent:<br>A) At least

Q16: When keeping documentation, record every possible event

Q17: Written communication:<br>A) Is only used when sending

Q18: _ is the process of a sender

Q20: A _ is used when your message

Q21: The key to successful written communication is

Q22: Having your arms crossed while someone is

Q23: When people are nervous or excited, they

Q24: Identifying how a message will be sent