Question 1

Formal ________ communication comes in the form of policies, procedures, directives, and through the organization chart.

Accepted Answer

A)  Reverse 
B)  Horizontal 
C)  Vertical 
D)  Organizational 
A)  Reverse 
B)  Horizontal 
C)  Vertical 
D)  Organizational

Question 2

The ________ is used when your message is being sent to an individual outside of your organization.

Accepted Answer

A)  Letter 
B)  Voice-mail message 
C)  E-mail message 
D)  None of the above 
A)  Letter 
B)  Voice-mail message 
C)  E-mail message 
D)  None of the above

Question 3

Documentation is a paper trail that assists in remembering important events that have occurred.

Accepted Answer

A) True 
 B)False

Question 4

Nervous hand gestures that should be eliminated include all of the following EXCEPT:

Accepted Answer

A)  Nail-biting 
B)  Finger-tapping 
C)  Handshakes 
D)  Knuckle-popping 
A)  Nail-biting 
B)  Finger-tapping 
C)  Handshakes 
D)  Knuckle-popping

Question 5

The first step in any professional correspondence is to:

Accepted Answer

A)  Include negative comments 
B)  State an objective 
C)  Write a draft message 
D)  Get it out quickly 
A)  Include negative comments 
B)  State an objective 
C)  Write a draft message 
D)  Get it out quickly

Question 6

Effective documentation includes:

Accepted Answer

A)  Where the event could have occurred 
B)  Details about what someone might have said 
C)  Noting who said what to whom 
D)  Keeping all documentation in memo form 
A)  Where the event could have occurred 
B)  Details about what someone might have said 
C)  Noting who said what to whom 
D)  Keeping all documentation in memo form

Question 7

Communication starts with a (n) ________ encoding a message.

Accepted Answer

A)  Noise 
B)  Decoder 
C)  Sender 
D)  Encoder 
A)  Noise 
B)  Decoder 
C)  Sender 
D)  Encoder

Question 8

Identifying how a message will be sent is called ________.

Accepted Answer

Informal c

Question 9

The communication process involves noise and feedback.

Accepted Answer

A) True 
 B)False

Question 10

Presentation support content usually comes in the form of a handout.

Accepted Answer

A) True 
 B)False

Question 11

A business ________ is used for internal communication.

Accepted Answer

The answer of A business ________ is used for internal...

Question 12

To eliminate any miscommunication with your body positioning, whenever possible, keep your:

Accepted Answer

A)  Hands behind your back 
B)  Hands in your pocket 
C)  Arms to your side 
D)  Arms crossed 
A)  Hands behind your back 
B)  Hands in your pocket 
C)  Arms to your side 
D)  Arms crossed

Question 13

The ________ is a major form of the informal communication network.

Accepted Answer

A)  Employee handbook 
B)  Employee newsletter 
C)  Department meeting 
D)  Grapevine 
A)  Employee handbook 
B)  Employee newsletter 
C)  Department meeting 
D)  Grapevine

Question 14

You were recently introduced to a bank manager who expressed hope of doing business with your company. What type of communication should you use to follow-up with this potential customer? Please thoroughly explain your rationale, form of communication, and message.

Accepted Answer

Verbal communication is the process of u

Question 15

Communication involves encoding, which is how the receiver interprets the message.

Accepted Answer

A) True 
 B)False

Question 16

Apart from a ________, touching another person at work is not acceptable.

Accepted Answer

A)  Hug 
B)  Handshake 
C)  Shoulder tap 
D)  None of the above 
A)  Hug 
B)  Handshake 
C)  Shoulder tap 
D)  None of the above

Question 17

Written communication conveys aptitude and attitude.

Accepted Answer

A) True 
 B)False

Question 18

When the grapevine is targeting individuals and their personal lives, it is called:

Accepted Answer

A)  Gossip 
B)  Innuendo 
C)  Informal communication 
D)  None of the above 
A)  Gossip 
B)  Innuendo 
C)  Informal communication 
D)  None of the above

Question 19

It is acceptable to utilize foul language at work in certain situations.

Accepted Answer

A) True 
 B)False

Question 20

If you make a poor choice and speak poorly of a coworker behind his or her back:

Accepted Answer

A)  If confronted, lie and say you never said anything bad 
B)  Immediately apologize to the person you offended 
C)  Keep silent and hope no one notices 
D)  None of the above 
A)  If confronted, lie and say you never said anything bad 
B)  Immediately apologize to the person you offended 
C)  Keep silent and hope no one notices 
D)  None of the above

Formal ________ communication comes in the form of policies, procedures, directives, and through the organization chart.

The ________ is used when your message is being sent to an individual outside of your organization.

Documentation is a paper trail that assists in remembering important events that have occurred.

Nervous hand gestures that should be eliminated include all of the following EXCEPT:

The first step in any professional correspondence is to:

Effective documentation includes:

Communication starts with a (n) ________ encoding a message.

Identifying how a message will be sent is called ________.

The communication process involves noise and feedback.

Presentation support content usually comes in the form of a handout.

A business ________ is used for internal communication.

To eliminate any miscommunication with your body positioning, whenever possible, keep your:

The ________ is a major form of the informal communication network.

You were recently introduced to a bank manager who expressed hope of doing business with your company. What type of communication should you use to follow-up with this potential customer? Please thoroughly explain your rationale, form of communication, and message.

Communication involves encoding, which is how the receiver interprets the message.

Apart from a ________, touching another person at work is not acceptable.

Written communication conveys aptitude and attitude.

When the grapevine is targeting individuals and their personal lives, it is called:

It is acceptable to utilize foul language at work in certain situations.

If you make a poor choice and speak poorly of a coworker behind his or her back:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters

Exam 9: Communication

Formal ________ communication comes in the form of policies, procedures, directives, and through the organization chart.

The ________ is used when your message is being sent to an individual outside of your organization.

Documentation is a paper trail that assists in remembering important events that have occurred.

Nervous hand gestures that should be eliminated include all of the following EXCEPT:

The first step in any professional correspondence is to:

Effective documentation includes:

Communication starts with a (n) ________ encoding a message.

Identifying how a message will be sent is called ________.

The communication process involves noise and feedback.

Presentation support content usually comes in the form of a handout.

A business ________ is used for internal communication.

To eliminate any miscommunication with your body positioning, whenever possible, keep your:

The ________ is a major form of the informal communication network.

You were recently introduced to a bank manager who expressed hope of doing business with your company. What type of communication should you use to follow-up with this potential customer? Please thoroughly explain your rationale, form of communication, and message.

Communication involves encoding, which is how the receiver interprets the message.

Apart from a ________, touching another person at work is not acceptable.

Written communication conveys aptitude and attitude.

When the grapevine is targeting individuals and their personal lives, it is called:

It is acceptable to utilize foul language at work in certain situations.

If you make a poor choice and speak poorly of a coworker behind his or her back:

Your Attitude and Personality

Goal Setting and Life Management

Personal Financial Management

Time and Stress Managementorganizational Skills

Ethics, Politics, and Diversity

Etiquettedress

Customer Servicequality

Human Resource Management

Accountability and Workplace Relationships

Teamwork, Motivation, and Leadership

Conflict and Negotiation

Job Search Skills

Resume Package

Interview Techniques

Career and Life Changes

Filters