_____ Creates More Efficient Communication Within an Organization and with Individuals

Q24: If you are expecting and receive an

Q25: When taking a phone call without explanation

Q26: Including emoticons in business messages reduces your

Q27: When making a phone call you should

Q28: When in doubt regarding the appropriateness of

Q30: When receiving a work-related message that requires

Q31: A business e-mail:<br>A) Is a necessary workplace

Q32: Routinely check and empty your voice mail

Q33: Forwarding business e-mail messages:<br>A) Saves time and

Q34: It is appropriate to use all lower