Question 1

The general adaptation syndrome model includes all of the following EXCEPT:

Accepted Answer

A)  a three-stage process. 
B)  resistance. 
C)  cynicism. 
D)  alarm reaction. 
E)  exhaustion. 
A)  a three-stage process. 
B)  resistance. 
C)  cynicism. 
D)  alarm reaction. 
E)  exhaustion.

Question 2

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

Accepted Answer

A) True 
 B)False

Question 3

People who are optimistic and confident are:

Accepted Answer

A)  less likely to experience stress. 
B)  more likely to experience job burnout. 
C)  less likely to experience eustress. 
D)  more likely to experience stress. 
E)  are more likely to experience job burnout AND eustress. 
A)  less likely to experience stress. 
B)  more likely to experience job burnout. 
C)  less likely to experience eustress. 
D)  more likely to experience stress. 
E)  are more likely to experience job burnout AND eustress.

Question 4

Inspiring others,managing conflict,and developing others' capabilities are:

Accepted Answer

A)  required in all psychological contracts. 
B)  abilities representing the highest level of emotional intelligence. 
C)  elements of the circumplex model of emotions. 
D)  three of the main causes of continuance commitment. 
E)  three categories in the exit-voice-loyalty-neglect (EVLN) model. 
A)  required in all psychological contracts. 
B)  abilities representing the highest level of emotional intelligence. 
C)  elements of the circumplex model of emotions. 
D)  three of the main causes of continuance commitment. 
E)  three categories in the exit-voice-loyalty-neglect (EVLN) model.

Question 5

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Accepted Answer

A)  self-leadership. 
B)  job burnout. 
C)  eustress. 
D)  workaholism. 
E)  stress. 
A)  self-leadership. 
B)  job burnout. 
C)  eustress. 
D)  workaholism. 
E)  stress.

Question 6

Beliefs represent our perceptions about the attitude object.

Accepted Answer

A) True 
 B)False

Question 7

Some of the strategies for removing work-related stressors are:

Accepted Answer

A)  firing employees who complain that they are stressed. 
B)  ignoring the stressors that cause unnecessary tension and burnout. 
C)  providing programs that make employees more stressed. 
D)  changing all work-life initiatives into work intensive initiatives. 
E)  None of the above. 
A)  firing employees who complain that they are stressed. 
B)  ignoring the stressors that cause unnecessary tension and burnout. 
C)  providing programs that make employees more stressed. 
D)  changing all work-life initiatives into work intensive initiatives. 
E)  None of the above.

Question 8

Which of these statements represents the feeling dimension of attitudes?

Accepted Answer

A)  I don't like how my boss treats his employees. 
B)  I want to transfer out of this department to get away from this manager. 
C)  My supervisor barks at his employees in public. 
D)  I intend to tell the human resource manager that my supervisor should be demoted. 
E)  All of the answers are correct. 
A)  I don't like how my boss treats his employees. 
B)  I want to transfer out of this department to get away from this manager. 
C)  My supervisor barks at his employees in public. 
D)  I intend to tell the human resource manager that my supervisor should be demoted. 
E)  All of the answers are correct.

Question 9

Which of the following tends to increase due to higher employee involvement?

Accepted Answer

A)  Affective commitment 
B)  Cognitive dissonance 
C)  Continuance commitment 
D)  All of the answers are correct 
E)  None of the answers apply 
A)  Affective commitment 
B)  Cognitive dissonance 
C)  Continuance commitment 
D)  All of the answers are correct 
E)  None of the answers apply

Question 10

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Accepted Answer

A) True 
 B)False

Question 11

Emotions serve to put us in a state of readiness.

Accepted Answer

A) True 
 B)False

Question 12

Emotional intelligence includes the ability to:

Accepted Answer

A)  avoid acting impulsively. 
B)  understand and be sensitive to the feelings of others. 
C)  manage the emotions of others. 
D)  do all of the above. 
E)  do 'A' and 'C' only. 
A)  avoid acting impulsively. 
B)  understand and be sensitive to the feelings of others. 
C)  manage the emotions of others. 
D)  do all of the above. 
E)  do 'A' and 'C' only.

Question 13

Which of the following reduces stress by withdrawing from the stressor?

Accepted Answer

A)  Coffee breaks 
B)  Sabbaticals 
C)  Vacations 
D)  All of the above. 
E)  None of these statements describes ways to reduce stress by withdrawing from the stressor. 
A)  Coffee breaks 
B)  Sabbaticals 
C)  Vacations 
D)  All of the above. 
E)  None of these statements describes ways to reduce stress by withdrawing from the stressor.

Question 14

Organizational loyalty tends to increase when employees:

Accepted Answer

A)  are involved in organizational decisions. 
B)  are kept informed about significant organizational activities. 
C)  receive fair pay and working conditions from their employer. 
D)  hold personal values that are congruent with the organization's values. 
E)  All of the answers are correct. 
A)  are involved in organizational decisions. 
B)  are kept informed about significant organizational activities. 
C)  receive fair pay and working conditions from their employer. 
D)  hold personal values that are congruent with the organization's values. 
E)  All of the answers are correct.

Question 15

Conflict between required and true emotions is called emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 16

Emotional intelligence tends to increase with age.

Accepted Answer

A) True 
 B)False

Question 17

Emotional labour can be difficult for most of us,because it is difficult to conceal true emotions.

Accepted Answer

A) True 
 B)False

Question 18

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Accepted Answer

A)  eustress. 
B)  job burnout. 
C)  hypertension. 
D)  low motivation. 
E)  workaholism. 
A)  eustress. 
B)  job burnout. 
C)  hypertension. 
D)  low motivation. 
E)  workaholism.

Question 19

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Accepted Answer

A) True 
 B)False

Question 20

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Accepted Answer

A) True 
 B)False

The general adaptation syndrome model includes all of the following EXCEPT:

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

People who are optimistic and confident are:

Inspiring others,managing conflict,and developing others' capabilities are:

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Beliefs represent our perceptions about the attitude object.

Some of the strategies for removing work-related stressors are:

Which of these statements represents the feeling dimension of attitudes?

Which of the following tends to increase due to higher employee involvement?

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Emotions serve to put us in a state of readiness.

Emotional intelligence includes the ability to:

Which of the following reduces stress by withdrawing from the stressor?

Organizational loyalty tends to increase when employees:

Conflict between required and true emotions is called emotional intelligence.

Emotional intelligence tends to increase with age.

Emotional labour can be difficult for most of us,because it is difficult to conceal true emotions.

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

The general adaptation syndrome model includes all of the following EXCEPT:

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

People who are optimistic and confident are:

Inspiring others,managing conflict,and developing others' capabilities are:

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Beliefs represent our perceptions about the attitude object.

Some of the strategies for removing work-related stressors are:

Which of these statements represents the feeling dimension of attitudes?

Which of the following tends to increase due to higher employee involvement?

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Emotions serve to put us in a state of readiness.

Emotional intelligence includes the ability to:

Which of the following reduces stress by withdrawing from the stressor?

Organizational loyalty tends to increase when employees:

Conflict between required and true emotions is called emotional intelligence.

Emotional intelligence tends to increase with age.

Emotional labour can be difficult for most of us,because it is difficult to conceal true emotions.

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters