Question 1

Which of the following tends to result in increased continuance commitment?

Accepted Answer

A)  Corporate leaders demonstrate increasing trust in employees. 
B)  The company helps employees learn more about the organization through departmental visits and special seminars on company products. 
C)  Employees receive low interest loans and other incentives from their employer that make it costly for them to quit. 
D)  The company's values are similar to the employee's personal values. 
E)  All of the answers are correct. 
A)  Corporate leaders demonstrate increasing trust in employees. 
B)  The company helps employees learn more about the organization through departmental visits and special seminars on company products. 
C)  Employees receive low interest loans and other incentives from their employer that make it costly for them to quit. 
D)  The company's values are similar to the employee's personal values. 
E)  All of the answers are correct.

Question 2

The exit-voice-loyalty-neglect (EVLN)model:

Accepted Answer

A)  outlines the four consequences of emotional intelligence. 
B)  identifies the four ways to manage employee emotions. 
C)  explains why the psychological contract differs between employees and their employers. 
D)  is a template for organizing and understanding the consequences of job dissatisfaction. 
E)  explains the main differences between affective commitment and continuance commitment. 
A)  outlines the four consequences of emotional intelligence. 
B)  identifies the four ways to manage employee emotions. 
C)  explains why the psychological contract differs between employees and their employers. 
D)  is a template for organizing and understanding the consequences of job dissatisfaction. 
E)  explains the main differences between affective commitment and continuance commitment.

Question 3

Management of others' emotions is:

Accepted Answer

A)  a negative, highly activated emotion. 
B)  one of three types of organizational commitment. 
C)  an outcome of emotional dissonance. 
D)  the highest level of emotional intelligence. 
E)  the opposite of employability the psychological contract. 
A)  a negative, highly activated emotion. 
B)  one of three types of organizational commitment. 
C)  an outcome of emotional dissonance. 
D)  the highest level of emotional intelligence. 
E)  the opposite of employability the psychological contract.

Question 4

The difference between emotions and attitudes is comparable to the difference between:

Accepted Answer

A)  eating something versus drinking something. 
B)  experiencing something versus judging something. 
C)  perceiving something versus behaving toward something. 
D)  knowing about something versus doing something. 
E)  there is no difference between emotions and attitudes; they are the same thing. 
A)  eating something versus drinking something. 
B)  experiencing something versus judging something. 
C)  perceiving something versus behaving toward something. 
D)  knowing about something versus doing something. 
E)  there is no difference between emotions and attitudes; they are the same thing.

Question 5

Which of the following statements about emotions is FALSE?

Accepted Answer

A)  We continuously experience an emotion for days or weeks at a time. 
B)  We experience emotions psychologically. 
C)  We experience emotions physiologically. 
D)  Emotions create a state of readiness. 
E)  Emotions are directed toward someone or something. 
A)  We continuously experience an emotion for days or weeks at a time. 
B)  We experience emotions psychologically. 
C)  We experience emotions physiologically. 
D)  Emotions create a state of readiness. 
E)  Emotions are directed toward someone or something.

Question 6

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

Accepted Answer

A)  by removing the stressor. 
B)  by providing social support. 
C)  by changing stress perceptions. 
D)  by controlling the consequences of stress. 
E)  in none of the ways stated here. 
A)  by removing the stressor. 
B)  by providing social support. 
C)  by changing stress perceptions. 
D)  by controlling the consequences of stress. 
E)  in none of the ways stated here.

Question 7

Continuance commitment motivates employees to increase their work effort beyond expectations.

Accepted Answer

A) True 
 B)False

Question 8

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Accepted Answer

A) True 
 B)False

Which of the following tends to result in increased continuance commitment?

The exit-voice-loyalty-neglect (EVLN)model:

Management of others' emotions is:

The difference between emotions and attitudes is comparable to the difference between:

Which of the following statements about emotions is FALSE?

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

Continuance commitment motivates employees to increase their work effort beyond expectations.

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Which of the following tends to result in increased continuance commitment?

The exit-voice-loyalty-neglect (EVLN)model:

Management of others' emotions is:

The difference between emotions and attitudes is comparable to the difference between:

Which of the following statements about emotions is FALSE?

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

Continuance commitment motivates employees to increase their work effort beyond expectations.

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters