Question 1

Communication aids employee well-being.

Accepted Answer

A) True 
 B)False  True

Question 2

You have completed an important presentation to several Japanese executives regarding a proposed partnership between your British company and their Japanese firm.Your presentation is greeted by a long silence with the Japanese executives continuing to look at you.This silence probably means that the Japanese executives:

Accepted Answer

A)  are waiting for formal confirmation that you have completed your presentation. 
B)  disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C)  are trying to intimidate you in order to gain the advantage during the negotiation stage. 
D)  are so overjoyed by the proposal that they are speechless. 
E)  are contemplating what you have just said and are showing respect for your presentation. 
A)  are waiting for formal confirmation that you have completed your presentation. 
B)  disagree with your proposal and can't think of a polite way of telling you about their rejection. 
C)  are trying to intimidate you in order to gain the advantage during the negotiation stage. 
D)  are so overjoyed by the proposal that they are speechless. 
E)  are contemplating what you have just said and are showing respect for your presentation. E

Question 3

Few companies make use of social media such as Facebook.

Accepted Answer

A) True 
 B)False  True

Question 4

Nonverbal communication is less rule-bound than is verbal communication.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following reduces information overload by increasing the person's information-processing capacity?

Accepted Answer

A)  Using a filtering algorithm to screen out incoming email. 
B)  Learning speed-reading to read more pages per hour. 
C)  Reading only the summaries of long documents. 
D)  Using an assistant to screen out unwanted mail. 
E)  All of these increase the person's information-processing capacity. 
A)  Using a filtering algorithm to screen out incoming email. 
B)  Learning speed-reading to read more pages per hour. 
C)  Reading only the summaries of long documents. 
D)  Using an assistant to screen out unwanted mail. 
E)  All of these increase the person's information-processing capacity.

Question 6

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

Accepted Answer

A) True 
 B)False

Question 7

Effective communication plays an important role in:

Accepted Answer

A)  knowledge management. 
B)  decision making. 
C)  coordinating work activities. 
D)  fulfilling the drive to bond. 
E)  Communication plays an important role in all of these. 
A)  knowledge management. 
B)  decision making. 
C)  coordinating work activities. 
D)  fulfilling the drive to bond. 
E)  Communication plays an important role in all of these.

Question 8

Some wikis have failed to gain employee support because:

Accepted Answer

A)  are easily controlled by management. 
B)  rapidly document new knowledge. 
C)  are a novelty that quickly lose the interest of employees 
D)  are more efficient than other social networking forms, such as Facebook. 
E)  involvement takes time and many companies do not reward those who provide this time to wiki development. 
A)  are easily controlled by management. 
B)  rapidly document new knowledge. 
C)  are a novelty that quickly lose the interest of employees 
D)  are more efficient than other social networking forms, such as Facebook. 
E)  involvement takes time and many companies do not reward those who provide this time to wiki development.

Question 9

Which of these statements about nonverbal communication is FALSE?

Accepted Answer

A)  Nonverbal communication has more formal rules than does verbal communication. 
B)  Nonverbal communication is more automatic and unconscious than is verbal communication. 
C)  Nonverbal communication is an important part of emotional labour. 
D)  Most information in face-to-face meetings is communicated nonverbally. 
E)  Nonverbal communication tends to be more ambiguous and susceptible to misinterpretation than is verbal communication. 
A)  Nonverbal communication has more formal rules than does verbal communication. 
B)  Nonverbal communication is more automatic and unconscious than is verbal communication. 
C)  Nonverbal communication is an important part of emotional labour. 
D)  Most information in face-to-face meetings is communicated nonverbally. 
E)  Nonverbal communication tends to be more ambiguous and susceptible to misinterpretation than is verbal communication.

Question 10

Which of these statements about sending your message to other people is FALSE?

Accepted Answer

A)  Empathize with the listener when forming your message. 
B)  Avoid presenting the message when the listener is easily distracted by other matters. 
C)  Focus the message content on the problem or issue, not on the person. 
D)  Avoid repeating the information or creating any other redundancy in the message. 
E)  Be descriptive rather than evaluative; that is, don't make the listener defensive. 
A)  Empathize with the listener when forming your message. 
B)  Avoid presenting the message when the listener is easily distracted by other matters. 
C)  Focus the message content on the problem or issue, not on the person. 
D)  Avoid repeating the information or creating any other redundancy in the message. 
E)  Be descriptive rather than evaluative; that is, don't make the listener defensive.

Question 11

Email and instant messaging have had what effect on the corporate grapevine?

Accepted Answer

A)  These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B)  These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C)  These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle. 
D)  These communication media have done all of these. 
E)  These communication media have had no effect on the corporate grapevine. 
A)  These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B)  These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
C)  These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle. 
D)  These communication media have done all of these. 
E)  These communication media have had no effect on the corporate grapevine.

Question 12

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following tends to be the preferred medium for coordinating work and,minimizes status differences?

Accepted Answer

A)  Electronic company magazines (e-zines) 
B)  Annual performance reviews with supervisors 
C)  Intranet web sites 
D)  Email 
E)  The corporate grapevine 
A)  Electronic company magazines (e-zines) 
B)  Annual performance reviews with supervisors 
C)  Intranet web sites 
D)  Email 
E)  The corporate grapevine

Question 14

Comment on the accuracy of the following statement: 'The communication process is more effective when ambiguity is minimized.'

Accepted Answer

The communication process is often,but n

Question 15

An important factor in choosing the best communication channel is its media richness.What does this concept mean and what two conditions require a communication channel that is high in media richness?

Accepted Answer

Media richness refers to the data-carryi

Question 16

Twitter and instant messaging are two examples of social networking technologies.

Accepted Answer

A) True 
 B)False

Question 17

People are persuaded more under conditions of high social presence than low social presence.

Accepted Answer

A) True 
 B)False

Question 18

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Accepted Answer

A) True 
 B)False

Question 19

Communication is the process by which information is _______ and ________ between two or more people.

Accepted Answer

A)  spoken; heard 
B)  heard; seen 
C)  transmitted; understood 
D)  acknowledged; absorbed 
E)  dictated; transcribed 
A)  spoken; heard 
B)  heard; seen 
C)  transmitted; understood 
D)  acknowledged; absorbed 
E)  dictated; transcribed

Question 20

Most information is communicated verbally rather than nonverbally in quiet settings.

Accepted Answer

A) True 
 B)False

Communication aids employee well-being.

Few companies make use of social media such as Facebook.

Nonverbal communication is less rule-bound than is verbal communication.

Which of the following reduces information overload by increasing the person's information-processing capacity?

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

Effective communication plays an important role in:

Some wikis have failed to gain employee support because:

Which of these statements about nonverbal communication is FALSE?

Which of these statements about sending your message to other people is FALSE?

Email and instant messaging have had what effect on the corporate grapevine?

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Which of the following tends to be the preferred medium for coordinating work and,minimizes status differences?

Comment on the accuracy of the following statement: 'The communication process is more effective when ambiguity is minimized.'

An important factor in choosing the best communication channel is its media richness.What does this concept mean and what two conditions require a communication channel that is high in media richness?

Twitter and instant messaging are two examples of social networking technologies.

People are persuaded more under conditions of high social presence than low social presence.

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Communication is the process by which information is _ and __ between two or more people.

Most information is communicated verbally rather than nonverbally in quiet settings.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 9: Communicating in Teams and Organizations

Communication aids employee well-being.

Few companies make use of social media such as Facebook.

Nonverbal communication is less rule-bound than is verbal communication.

Which of the following reduces information overload by increasing the person's information-processing capacity?

Email,instant messaging,and public web sites are changing characteristics of the corporate grapevine.

Effective communication plays an important role in:

Some wikis have failed to gain employee support because:

Which of these statements about nonverbal communication is FALSE?

Which of these statements about sending your message to other people is FALSE?

Email and instant messaging have had what effect on the corporate grapevine?

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Which of the following tends to be the preferred medium for coordinating work and,minimizes status differences?

Comment on the accuracy of the following statement: 'The communication process is more effective when ambiguity is minimized.'

An important factor in choosing the best communication channel is its media richness.What does this concept mean and what two conditions require a communication channel that is high in media richness?

Twitter and instant messaging are two examples of social networking technologies.

People are persuaded more under conditions of high social presence than low social presence.

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Communication is the process by which information is _______ and ________ between two or more people.

Most information is communicated verbally rather than nonverbally in quiet settings.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Communication is the process by which information is _ and __ between two or more people.