Question 1

In the communication process model,what happens immediately after the receiver receives the encoded message?

Accepted Answer

A)  The sender receives confirmation that the message has been understood. 
B)  The receiver confirms with the sender that the message sent was intended to be a message. 
C)  The receiver decodes the received message. 
D)  The sender encodes the message. 
E)  The receiver forms feedback in response to the received message. 
A)  The sender receives confirmation that the message has been understood. 
B)  The receiver confirms with the sender that the message sent was intended to be a message. 
C)  The receiver decodes the received message. 
D)  The sender encodes the message. 
E)  The receiver forms feedback in response to the received message.

Question 2

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Accepted Answer

A) True 
 B)False

Question 3

Management by walking around potentially minimizes the problem of filtering in the communication process.

Accepted Answer

A) True 
 B)False

Question 4

The organizational grapevine is useful because it:

Accepted Answer

A)  is an effective way for management to inform employees about future organizational changes. 
B)  provides detailed information that more formal communication channels tend to ignore. 
C)  reduces information overload. 
D)  fulfills employees' drive to bond. 
E)  is an effective way for management to communicate to employees AND reduces information overload. 
A)  is an effective way for management to inform employees about future organizational changes. 
B)  provides detailed information that more formal communication channels tend to ignore. 
C)  reduces information overload. 
D)  fulfills employees' drive to bond. 
E)  is an effective way for management to communicate to employees AND reduces information overload.

Question 5

To improve communication and make more efficient use of space,many companies are:

Accepted Answer

A)  moving executives into separate buildings. 
B)  building taller office towers. 
C)  tearing down walls and introducing open office designs. 
D)  removing parking spaces so that employees must commute to work. 
E)  none of these improves communication and makes more efficient use of space. 
A)  moving executives into separate buildings. 
B)  building taller office towers. 
C)  tearing down walls and introducing open office designs. 
D)  removing parking spaces so that employees must commute to work. 
E)  none of these improves communication and makes more efficient use of space.

Question 6

One function of communication is to change behaviour.

Accepted Answer

A) True 
 B)False

Question 7

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Accepted Answer

A) True 
 B)False

Question 8

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Accepted Answer

A)  Face-to-face small group sessions 
B)  Email 
C)  Telephone calls 
D)  Video conferences 
E)  All of the above. 
A)  Face-to-face small group sessions 
B)  Email 
C)  Telephone calls 
D)  Video conferences 
E)  All of the above.

Question 9

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

Accepted Answer

A)  Written documents 
B)  Email 
C)  Face-to-face meetings 
D)  Bulletin boards 
E)  None of these channels should be used in this situation 
A)  Written documents 
B)  Email 
C)  Face-to-face meetings 
D)  Bulletin boards 
E)  None of these channels should be used in this situation

Question 10

One of the main problems with social networking is that it is now a more popular medium than email in work organizations.

Accepted Answer

A) True 
 B)False

Question 11

In order to communicate more effectively people should avoid relying on 'codebooks."

Accepted Answer

A) True 
 B)False

Question 12

Showing interest and clarifying the message are two activities associated with which active listening process?

Accepted Answer

A)  Evaluating 
B)  Responding 
C)  Persuading 
D)  Recording 
E)  Sensing 
A)  Evaluating 
B)  Responding 
C)  Persuading 
D)  Recording 
E)  Sensing

Question 13

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Accepted Answer

A) True 
 B)False

Question 14

Email is a very good medium for communicating emotions.

Accepted Answer

A) True 
 B)False

Question 15

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Accepted Answer

A) True 
 B)False

Question 16

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Accepted Answer

A) True 
 B)False

Question 17

Emotional contagion fulfils our drive to bond with others.

Accepted Answer

A) True 
 B)False

Question 18

Wikis focus on sharing information or forming communities.

Accepted Answer

A) True 
 B)False

Question 19

Employees can "push" (expand)the data-carrying capacity of information technology when they:

Accepted Answer

A)  avoid emotional contagion. 
B)  are highly experienced with that communication medium. 
C)  are unfamiliar with the receiver of the information being sent. 
D)  avoid using jargon or short-hand symbols in the communication. 
E)  first use that communication medium. 
A)  avoid emotional contagion. 
B)  are highly experienced with that communication medium. 
C)  are unfamiliar with the receiver of the information being sent. 
D)  avoid using jargon or short-hand symbols in the communication. 
E)  first use that communication medium.

Question 20

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

Accepted Answer

A) True 
 B)False

In the communication process model,what happens immediately after the receiver receives the encoded message?

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Management by walking around potentially minimizes the problem of filtering in the communication process.

The organizational grapevine is useful because it:

To improve communication and make more efficient use of space,many companies are:

One function of communication is to change behaviour.

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

One of the main problems with social networking is that it is now a more popular medium than email in work organizations.

In order to communicate more effectively people should avoid relying on 'codebooks."

Showing interest and clarifying the message are two activities associated with which active listening process?

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Email is a very good medium for communicating emotions.

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Emotional contagion fulfils our drive to bond with others.

Wikis focus on sharing information or forming communities.

Employees can "push" (expand)the data-carrying capacity of information technology when they:

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 9: Communicating in Teams and Organizations

In the communication process model,what happens immediately after the receiver receives the encoded message?

It is recommended that we use lean media when the communication situation is nonroutine and ambiguous.

Management by walking around potentially minimizes the problem of filtering in the communication process.

The organizational grapevine is useful because it:

To improve communication and make more efficient use of space,many companies are:

One function of communication is to change behaviour.

The encoding and decoding process is enhanced when both parties have similar "passbooks."

Which of these forms of communication is the poorest for communicating emotional meaning and providing social support in the workplace?

Several employees must work together to develop a new product.None of these people have worked together before and the development of this product has not been attempted previously.According to the media richness model,which of these communication channels is most appropriate in this situation?

One of the main problems with social networking is that it is now a more popular medium than email in work organizations.

In order to communicate more effectively people should avoid relying on 'codebooks."

Showing interest and clarifying the message are two activities associated with which active listening process?

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Email is a very good medium for communicating emotions.

Email is an inefficient medium for communicating in ambiguous,complex,and novel situations.

Researchers suggest that open-office designs potentially reduce employee stress,because their sense of isolation is reduced.

Emotional contagion fulfils our drive to bond with others.

Wikis focus on sharing information or forming communities.

Employees can "push" (expand)the data-carrying capacity of information technology when they:

Wikis are collaborative web sites in which anyone in the group can write,edit,or remove material from the site.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters