Question 1

Compared with verbal communication,nonverbal communication:

Accepted Answer

A)  has more formal rules to guide its correct use. 
B)  is less susceptible to misinterpretation. 
C)  is more consciously transmitted from sender to receiver. 
D)  has all of these characteristics. 
E)  has none of these characteristics. 
A)  has more formal rules to guide its correct use. 
B)  is less susceptible to misinterpretation. 
C)  is more consciously transmitted from sender to receiver. 
D)  has all of these characteristics. 
E)  has none of these characteristics.

Question 2

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

Accepted Answer

A) True 
 B)False

Question 3

Emotional contagion occurs when:

Accepted Answer

A)  we mimic our nonverbal behaviours with people who are communicating with us. 
B)  we are required to show or hide our emotions, based on rules prescribed by the job. 
C)  two people experience different emotions even though they are observing the same object. 
D)  the communication medium has different meaning for the receiver and the sender. 
E)  most employees in one department or work team get sick at the same time. 
A)  we mimic our nonverbal behaviours with people who are communicating with us. 
B)  we are required to show or hide our emotions, based on rules prescribed by the job. 
C)  two people experience different emotions even though they are observing the same object. 
D)  the communication medium has different meaning for the receiver and the sender. 
E)  most employees in one department or work team get sick at the same time.

Question 4

How do men and women generally differ in their communication styles in organizational settings?

Accepted Answer

A)  Men are more likely than women to communicate to strengthen relationships. 
B)  Women are more likely than men to give advice quickly and frequently. 
C)  Women are usually more sensitive than men to the listener's nonverbal cues. 
D)  Men and women differ in all of these ways. 
E)  Men and women do not differ in their communication styles. 
A)  Men are more likely than women to communicate to strengthen relationships. 
B)  Women are more likely than men to give advice quickly and frequently. 
C)  Women are usually more sensitive than men to the listener's nonverbal cues. 
D)  Men and women differ in all of these ways. 
E)  Men and women do not differ in their communication styles.

Question 5

Email removes problems of social status in the communication process.

Accepted Answer

A) True 
 B)False

Question 6

Face-to-face interaction has higher media richness than a telephone conversation.

Accepted Answer

A) True 
 B)False

Question 7

In organizational communication,'flaming' generally refers to:

Accepted Answer

A)  telling an employee in front of other people that he or she is fired. 
B)  ranting and raving in front of a large audience. 
C)  an emotionally charged email message, usually one that communicates the sender's anger. 
D)  using any signal with the hands that has an obscene meaning to the receiver. 
E)  interrupting the speaker before he or she has finished talking to you. 
A)  telling an employee in front of other people that he or she is fired. 
B)  ranting and raving in front of a large audience. 
C)  an emotionally charged email message, usually one that communicates the sender's anger. 
D)  using any signal with the hands that has an obscene meaning to the receiver. 
E)  interrupting the speaker before he or she has finished talking to you.

Question 8

What effect can jargon potentially have in organizations?

Accepted Answer

A)  Jargon may result in misunderstandings between sender and receiver. 
B)  Jargon may symbolize an employee's identity in a group. 
C)  Jargon may improve communication efficiency. 
D)  Jargon may shape and maintain an organization's cultural values. 
E)  Jargon may improve communication efficiency, and at other times lead to misunderstandings between sender and receiver. 
A)  Jargon may result in misunderstandings between sender and receiver. 
B)  Jargon may symbolize an employee's identity in a group. 
C)  Jargon may improve communication efficiency. 
D)  Jargon may shape and maintain an organization's cultural values. 
E)  Jargon may improve communication efficiency, and at other times lead to misunderstandings between sender and receiver.

Question 9

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

Accepted Answer

A) True 
 B)False

Question 10

According to research on gender communication,women are more likely than men to:

Accepted Answer

A)  use communication to build relationships. 
B)  avoid interrupting. 
C)  use indirect requests ('Have you considered ...?') 
D)  seek advice from others. 
E)  do all of these things. 
A)  use communication to build relationships. 
B)  avoid interrupting. 
C)  use indirect requests ('Have you considered ...?') 
D)  seek advice from others. 
E)  do all of these things.

Question 11

Which of the following statements about cross-cultural communication is FALSE?

Accepted Answer

A)  In Japan, a listener's silence after the speaker finishes talking indicates that the listener disapproves with the sender's message. 
B)  Brazilians view interruptions as evidence that the other person is involved in the conversation. 
C)  Shaking one's head from side to side means a different thing in different cultures. 
D)  Talking loudly may be a sign of sincerity in some cultures and a sign of rudeness in other cultures. 
E)  Maintaining direct eye contact is acceptable to most Americans, but is considered rude in some other cultures. 
A)  In Japan, a listener's silence after the speaker finishes talking indicates that the listener disapproves with the sender's message. 
B)  Brazilians view interruptions as evidence that the other person is involved in the conversation. 
C)  Shaking one's head from side to side means a different thing in different cultures. 
D)  Talking loudly may be a sign of sincerity in some cultures and a sign of rudeness in other cultures. 
E)  Maintaining direct eye contact is acceptable to most Americans, but is considered rude in some other cultures.

Question 12

Buffering,summarizing,and omitting are ways to:

Accepted Answer

A)  reduce information overload. 
B)  avoid active listening. 
C)  avoid the risk of flaming. 
D)  improve communication between men and women. 
E)  increase media richness. 
A)  reduce information overload. 
B)  avoid active listening. 
C)  avoid the risk of flaming. 
D)  improve communication between men and women. 
E)  increase media richness.

Question 13

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

Accepted Answer

A)  Whether both parties have a similar "codebook." 
B)  The extent to which both parties have similar mental models. 
C)  The parties' familiarity with the message topic. 
D)  The sender and receiver's proficiency with the communication channel 
E)  The gender of the sender or receiver. 
A)  Whether both parties have a similar "codebook." 
B)  The extent to which both parties have similar mental models. 
C)  The parties' familiarity with the message topic. 
D)  The sender and receiver's proficiency with the communication channel 
E)  The gender of the sender or receiver.

Question 14

Empathy,emotional contagion,and anger are three types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 15

In the communication process model,"feedback" is:

Accepted Answer

A)  formal acknowledgment, or indirect evidence from the receiver's actions. 
B)  defined as a formally encoded message from the receiver. 
C)  is the sender's way of ensuring that he or she has actually encoded the message. 
D)  deliberately excluded from the communication process model. 
E)  included in the first two steps of the model. 
A)  formal acknowledgment, or indirect evidence from the receiver's actions. 
B)  defined as a formally encoded message from the receiver. 
C)  is the sender's way of ensuring that he or she has actually encoded the message. 
D)  deliberately excluded from the communication process model. 
E)  included in the first two steps of the model.

Question 16

The capacity of a communication method to transmit information is known as:

Accepted Answer

A)  media richness. 
B)  information load. 
C)  channel frequency. 
D)  channel noise. 
E)  media amplitude. 
A)  media richness. 
B)  information load. 
C)  channel frequency. 
D)  channel noise. 
E)  media amplitude.

Question 17

Effective communication occurs when:

Accepted Answer

A)  information is sent through informal rather than formal channels. 
B)  information is transmitted between two or more people. 
C)  the sender convinces the receiver to accept the information sent. 
D)  information is transmitted and understood between two or more people. 
E)  the sender transmits information that is received by someone other than the intended receiver. 
A)  information is sent through informal rather than formal channels. 
B)  information is transmitted between two or more people. 
C)  the sender convinces the receiver to accept the information sent. 
D)  information is transmitted and understood between two or more people. 
E)  the sender transmits information that is received by someone other than the intended receiver.

Question 18

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

Accepted Answer

A) True 
 B)False

Question 19

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Accepted Answer

A) True 
 B)False

Question 20

When a sender and receiver want to transmit technical information more efficiently,they should:

Accepted Answer

A)  use jargon that they both understand. 
B)  use filtering. 
C)  use upward communication coordinators. 
D)  use nonverbal communication. 
E)  use ambiguous language. 
A)  use jargon that they both understand. 
B)  use filtering. 
C)  use upward communication coordinators. 
D)  use nonverbal communication. 
E)  use ambiguous language.

Compared with verbal communication,nonverbal communication:

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

Emotional contagion occurs when:

How do men and women generally differ in their communication styles in organizational settings?

Email removes problems of social status in the communication process.

Face-to-face interaction has higher media richness than a telephone conversation.

In organizational communication,'flaming' generally refers to:

What effect can jargon potentially have in organizations?

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

According to research on gender communication,women are more likely than men to:

Which of the following statements about cross-cultural communication is FALSE?

Buffering,summarizing,and omitting are ways to:

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

Empathy,emotional contagion,and anger are three types of noise in the communication process.

In the communication process model,"feedback" is:

The capacity of a communication method to transmit information is known as:

Effective communication occurs when:

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

When a sender and receiver want to transmit technical information more efficiently,they should:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 9: Communicating in Teams and Organizations

Compared with verbal communication,nonverbal communication:

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

Emotional contagion occurs when:

How do men and women generally differ in their communication styles in organizational settings?

Email removes problems of social status in the communication process.

Face-to-face interaction has higher media richness than a telephone conversation.

In organizational communication,'flaming' generally refers to:

What effect can jargon potentially have in organizations?

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e.information load).

According to research on gender communication,women are more likely than men to:

Which of the following statements about cross-cultural communication is FALSE?

Buffering,summarizing,and omitting are ways to:

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

Empathy,emotional contagion,and anger are three types of noise in the communication process.

In the communication process model,"feedback" is:

The capacity of a communication method to transmit information is known as:

Effective communication occurs when:

Information overload occurs when a person's information-processing capacity exceeds the job's information load.

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

When a sender and receiver want to transmit technical information more efficiently,they should:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters