Question 1

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

Accepted Answer

A) True 
 B)False

Question 2

In a business meeting where both men and women are present,women are more likely than men to:

Accepted Answer

A)  misunderstand nonverbal cues sent by others in the meeting. 
B)  assert their power by giving advice to others in the meeting. 
C)  focus on exchanging information rather than using the conversation to build relationships. 
D)  misunderstand nonverbal cues sent by others AND assert their power by giving advice. 
E)  do none of these. 
A)  misunderstand nonverbal cues sent by others in the meeting. 
B)  assert their power by giving advice to others in the meeting. 
C)  focus on exchanging information rather than using the conversation to build relationships. 
D)  misunderstand nonverbal cues sent by others AND assert their power by giving advice. 
E)  do none of these.

Question 3

The CEO of Bear Securities Ltd.is concerned that investment analysts and brokers at Bear Securities are using too much jargon to communicate with each other and with clients.The CEO believes that the use of jargon will result in costly communication errors and may intimidate clients.Discuss the accuracy of the CEO's concerns.

Accepted Answer

Jargon may be both useful and problemati

Question 4

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 5

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Accepted Answer

A) True 
 B)False

Question 6

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

Accepted Answer

A)  These web sites have almost completely replaced the corporate grapevine. 
B)  These web sites extend grapevine information to anyone, not just employees connected to social networks. 
C)  These web sites allow corporate leaders to control the corporate grapevine. 
D)  These web sites do all of these things. 
E)  These web sites have no effect on the corporate grapevine. 
A)  These web sites have almost completely replaced the corporate grapevine. 
B)  These web sites extend grapevine information to anyone, not just employees connected to social networks. 
C)  These web sites allow corporate leaders to control the corporate grapevine. 
D)  These web sites do all of these things. 
E)  These web sites have no effect on the corporate grapevine.

Question 7

A major engineering firm has introduced virtual teams around the globe to resolve client emergencies.Although some of these emergencies are routine (they occur often enough that the engineers have ready-made action plans),several are novel.Furthermore,information about the client emergencies often comes second-hand from employees of the client,so some of the details are missing or ambiguous.Although the company plans to eventually offer a variety of communication media that these virtual teams can use,engineers are currently limited to email,telephone,fax machine,and an instant messaging program that was recently introduced.Based on your knowledge of media richness,how can this engineering firm maximize communication effectiveness with the existing resources in this situation? Your answer should briefly define media richness.

Accepted Answer

First,students need to briefly define me

Question 8

Metaphors and other types of ambiguous language are useful when:

Accepted Answer

A)  the sender wants to communicate to people experiencing information overload. 
B)  the message is sent through the grapevine rather than formal communication channels. 
C)  the sender wants to minimize the risk that the receiver would misinterpret the message sent. 
D)  the issue or concept that the sender is trying to communicate is ill-defined or complex. 
E)  Ambiguous language is useful under all of these conditions. 
A)  the sender wants to communicate to people experiencing information overload. 
B)  the message is sent through the grapevine rather than formal communication channels. 
C)  the sender wants to minimize the risk that the receiver would misinterpret the message sent. 
D)  the issue or concept that the sender is trying to communicate is ill-defined or complex. 
E)  Ambiguous language is useful under all of these conditions.

Question 9

The three components of listening are encoding,decoding and interpreting.

Accepted Answer

A) True 
 B)False

Question 10

You work at an advertising firm where a senior executive has suggested that advertising staff should rely more on email to communicate with clients rather than frequently visiting them in person.The executive has even suggested that this proposal might increase creativity because clients could communicate their ideas to staff members more often than through personal visits.The reason for this recommendation is that it is expensive and time-consuming to visit clients.Discuss the advantages and disadvantages of this idea (using email rather than personal visits to interact with clients).Be sure that your answer considers emotional contagion,media richness and other factors related to these two communication channels.

Accepted Answer

Email tends to be most effective for coo

Question 11

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Accepted Answer

A)  Newsletter 
B)  Email message 
C)  Telephone conversation 
D)  Face-to-face meeting 
E)  Memorandum to all employees 
A)  Newsletter 
B)  Email message 
C)  Telephone conversation 
D)  Face-to-face meeting 
E)  Memorandum to all employees

Question 12

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

Accepted Answer

A) True 
 B)False

Question 13

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

Accepted Answer

A) True 
 B)False

Question 14

The organizational grapevine is usually transmitted:

Accepted Answer

A)  to everyone in the organization. 
B)  downward rather than upward through the organization. 
C)  by most employees who receive the information. 
D)  from management to non-management employees. 
E)  from a small number of senders to a larger number of receivers. 
A)  to everyone in the organization. 
B)  downward rather than upward through the organization. 
C)  by most employees who receive the information. 
D)  from management to non-management employees. 
E)  from a small number of senders to a larger number of receivers.

Question 15

The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

Accepted Answer

A) True 
 B)False

Question 16

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Accepted Answer

A) True 
 B)False

Question 17

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Accepted Answer

A) True 
 B)False

Question 18

Empathy is explicitly identified in:

Accepted Answer

A)  the communication process model. 
B)  the active speaker model. 
C)  the active listening model. 
D)  all of these models. 
E)  none of these models. 
A)  the communication process model. 
B)  the active speaker model. 
C)  the active listening model. 
D)  all of these models. 
E)  none of these models.

Question 19

Which communication medium is a poor choice to convey ambiguous,complex,or novel situations?

Accepted Answer

A)  Email 
B)  Voice mail 
C)  Video conferencing 
D)  Face-to-face 
E)  None of these communication media are a poor choice. 
A)  Email 
B)  Voice mail 
C)  Video conferencing 
D)  Face-to-face 
E)  None of these communication media are a poor choice.

Question 20

A problem with email is that:

Accepted Answer

A)  it contributes to information overload. 
B)  it increases the frequency of flaming. 
C)  it is difficult to interpret emotion in email messages. 
D)  it lacks the warmth of human interaction. 
E)  All of these are problems with email. 
A)  it contributes to information overload. 
B)  it increases the frequency of flaming. 
C)  it is difficult to interpret emotion in email messages. 
D)  it lacks the warmth of human interaction. 
E)  All of these are problems with email.

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

In a business meeting where both men and women are present,women are more likely than men to:

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

Metaphors and other types of ambiguous language are useful when:

The three components of listening are encoding,decoding and interpreting.

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

The organizational grapevine is usually transmitted:

The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Empathy is explicitly identified in:

Which communication medium is a poor choice to convey ambiguous,complex,or novel situations?

A problem with email is that:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 9: Communicating in Teams and Organizations

One advantage of email is that it is very easy to interpret the emotional tone of the sender's message.

In a business meeting where both men and women are present,women are more likely than men to:

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Email is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

What effect do public web sites dedicated to company gossip have on the corporate grapevine?

Metaphors and other types of ambiguous language are useful when:

The three components of listening are encoding,decoding and interpreting.

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

The organizational grapevine is usually transmitted:

The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

A communication channel with high media richness should be used in routine situations where the sender and receiver have common understanding and expectations.

Media richness refers to the financial cost of using the medium relative to its frequency of use in the organization.

Empathy is explicitly identified in:

Which communication medium is a poor choice to convey ambiguous,complex,or novel situations?

A problem with email is that:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters