Question 1

People can improve the "responding" stage of active listening by:

Accepted Answer

A)  ignoring the speaker after the first few minutes. 
B)  quickly forming an opinion of the speaker's topic. 
C)  interrupting when the listener disagrees with the speaker. 
D)  doing all of these activities. 
E)  doing none of these activities. 
A)  ignoring the speaker after the first few minutes. 
B)  quickly forming an opinion of the speaker's topic. 
C)  interrupting when the listener disagrees with the speaker. 
D)  doing all of these activities. 
E)  doing none of these activities.

Question 2

Emotional contagion represents nonconscious behaviour.

Accepted Answer

A) True 
 B)False

Question 3

Effective communication potentially improves knowledge management and decision making.

Accepted Answer

A) True 
 B)False

Question 4

Management by walking around:

Accepted Answer

A)  is the label used to describe new executives when they get lost in unfamiliar buildings. 
B)  should be used only when executives need to explain corporate decisions. 
C)  minimizes the problem of filtering in the communication process. 
D)  is an ineffective process for upward communication. 
E)  All of these statements refer to management by walking around. 
A)  is the label used to describe new executives when they get lost in unfamiliar buildings. 
B)  should be used only when executives need to explain corporate decisions. 
C)  minimizes the problem of filtering in the communication process. 
D)  is an ineffective process for upward communication. 
E)  All of these statements refer to management by walking around.

Question 5

Email increases the volume of communication in organizations.

Accepted Answer

A) True 
 B)False

Question 6

Senior executives at a large tire company learned that one line of tires had a tendency to fall apart in very warm weather.This resulted in several vehicle accidents in the Middle East and South America.However,the executives did not hear about these problems until several weeks after they were known to lower-level managers.Although the senior executives encourage staff to communicate all information,the lower-level staff held back the information for fear that they might lose their jobs.Which communication concept best describes this communication situation?

Accepted Answer

A)  Media richness 
B)  Persuasive communication 
C)  Filtering 
D)  Flaming 
E)  Information overload 
A)  Media richness 
B)  Persuasive communication 
C)  Filtering 
D)  Flaming 
E)  Information overload

Question 7

When communicating with another person,you should avoid repeating your message in different ways.

Accepted Answer

A) True 
 B)False

Question 8

A financial institution wants to use social media to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization.Which of the following communication media would likely work best in this situation?

Accepted Answer

A)  Corporate intranet 
B)  wikis 
C)  Email 
D)  Weekly interest group meetings 
E)  Interdepartmental mail 
A)  Corporate intranet 
B)  wikis 
C)  Email 
D)  Weekly interest group meetings 
E)  Interdepartmental mail

Question 9

The most obvious cross-cultural communication challenge is:

Accepted Answer

A)  silence. 
B)  shaking hands. 
C)  language. 
D)  smiling. 
E)  nonverbal communication. 
A)  silence. 
B)  shaking hands. 
C)  language. 
D)  smiling. 
E)  nonverbal communication.

Question 10

According to your text,one of the social acceptance factors we need to consider is:

Accepted Answer

A)  whether the channel is acceptable in a given society. 
B)  the media richness. 
C)  the symbolic meaning of the chosen channel. 
D)  whether the message is politically correct. 
E)  All of the above are social acceptance factors. 
A)  whether the channel is acceptable in a given society. 
B)  the media richness. 
C)  the symbolic meaning of the chosen channel. 
D)  whether the message is politically correct. 
E)  All of the above are social acceptance factors.

Question 11

The three main components of active listening,in order,are:

Accepted Answer

A)  sensing, evaluating and responding 
B)  encoding, decoding and transmitting 
C)  inferring, deferring and referring 
D)  summarizing, encoding and responding 
E)  buffering, summarizing and omitting 
A)  sensing, evaluating and responding 
B)  encoding, decoding and transmitting 
C)  inferring, deferring and referring 
D)  summarizing, encoding and responding 
E)  buffering, summarizing and omitting

Question 12

You have just been promoted to a job in which you have many employees and clients vying for your attention.In particular,these people expect you to review a considerable amount of information to make decisions for them.It isn't possible to spend much time with any individual,nor is it possible to delegate any of these decisions to other people.Identify two distinct strategies that you could use to minimize information overload by increasing information processing and two strategies to reduce information overload in this situation.

Accepted Answer

The textbook describes three main strate

Question 13

What function does communication play in organizations?

Accepted Answer

A)  Communication minimizes "silos of knowledge." 
B)  Communication helps decision makers learn about organizational problems. 
C)  Communication helps employees fulfill their drive to bond. 
D)  Communication aids employee well-being. 
E)  Communication serves all of these functions. 
A)  Communication minimizes "silos of knowledge." 
B)  Communication helps decision makers learn about organizational problems. 
C)  Communication helps employees fulfill their drive to bond. 
D)  Communication aids employee well-being. 
E)  Communication serves all of these functions.

Question 14

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Accepted Answer

A) True 
 B)False

Question 15

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Accepted Answer

A) True 
 B)False

Question 16

Interpersonal communication occurs as soon as a message is received by someone else.

Accepted Answer

A) True 
 B)False

Question 17

A large Internet service provider had a major disruption in its email services in which its customers' messages were delayed and some were lost forever.In its message to customers,the company announced that the event was 'a partial email delay' and that the 'issue' would result in improved future service to customers.This message is an example of:

Accepted Answer

A)  information overload. 
B)  using ambiguous language to minimize conveying negative emotions. 
C)  misperceptions by the company's executives about the causes of the email service problem. 
D)  cross-cultural differences in communication. 
E)  effective persuasive communication. 
A)  information overload. 
B)  using ambiguous language to minimize conveying negative emotions. 
C)  misperceptions by the company's executives about the causes of the email service problem. 
D)  cross-cultural differences in communication. 
E)  effective persuasive communication.

Question 18

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Accepted Answer

A) True 
 B)False

Question 19

Mimicking the sender's behaviour is a central part of emotional contagion.

Accepted Answer

A) True 
 B)False

Question 20

In grapevine communication,most employees serve as both sender and receiver.

Accepted Answer

A) True 
 B)False

People can improve the "responding" stage of active listening by:

Emotional contagion represents nonconscious behaviour.

Effective communication potentially improves knowledge management and decision making.

Management by walking around:

Email increases the volume of communication in organizations.

When communicating with another person,you should avoid repeating your message in different ways.

A financial institution wants to use social media to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization.Which of the following communication media would likely work best in this situation?

The most obvious cross-cultural communication challenge is:

According to your text,one of the social acceptance factors we need to consider is:

The three main components of active listening,in order,are:

What function does communication play in organizations?

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Interpersonal communication occurs as soon as a message is received by someone else.

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Mimicking the sender's behaviour is a central part of emotional contagion.

In grapevine communication,most employees serve as both sender and receiver.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 9: Communicating in Teams and Organizations

People can improve the "responding" stage of active listening by:

Emotional contagion represents nonconscious behaviour.

Effective communication potentially improves knowledge management and decision making.

Management by walking around:

Email increases the volume of communication in organizations.

When communicating with another person,you should avoid repeating your message in different ways.

A financial institution wants to use social media to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization.Which of the following communication media would likely work best in this situation?

The most obvious cross-cultural communication challenge is:

According to your text,one of the social acceptance factors we need to consider is:

The three main components of active listening,in order,are:

What function does communication play in organizations?

One social acceptance factor is the symbolic meaning of a channel to convey a message.

Intended feedback is encoded,transmitted,received and decoded from the receiver to the sender of the original message.

Interpersonal communication occurs as soon as a message is received by someone else.

Flaming refers to the capacity of an organization to transmit information more quickly through computer networks than through traditional paper media.

Mimicking the sender's behaviour is a central part of emotional contagion.

In grapevine communication,most employees serve as both sender and receiver.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters