Question 1

Which of the following would constitute 'noise' in the communication process?

Accepted Answer

A)  Perceptual differences between sender and receiver. 
B)  Filtering information up the organizational hierarchy. 
C)  Receiving more information than the person can process. 
D)  Jargon that the receiver does not understand. 
E)  All of these represent examples of noise. 
A)  Perceptual differences between sender and receiver. 
B)  Filtering information up the organizational hierarchy. 
C)  Receiving more information than the person can process. 
D)  Jargon that the receiver does not understand. 
E)  All of these represent examples of noise.

Question 2

Which of the following is a key element in emotional contagion?

Accepted Answer

A)  Silence 
B)  Mimicry 
C)  Email 
D)  Jargon 
E)  Flaming 
A)  Silence 
B)  Mimicry 
C)  Email 
D)  Jargon 
E)  Flaming

Question 3

One advantage of E-zines is that stories are longer than those typically found in hard-copy company magazines.

Accepted Answer

A) True 
 B)False

Question 4

Filtering and jargon are two types of noise in the communication process.

Accepted Answer

A) True 
 B)False

Question 5

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Accepted Answer

A) True 
 B)False

Question 6

Open-design offices:

Accepted Answer

A)  replace the need for employee surveys in large organizations. 
B)  tend to increase informal communication and knowledge sharing among people in those open offices. 
C)  tend to increase stress due to the loss of privacy and personal space. 
D)  do all of these. 
E)  tend to increase informal communication AND stress due to the loss of privacy. 
A)  replace the need for employee surveys in large organizations. 
B)  tend to increase informal communication and knowledge sharing among people in those open offices. 
C)  tend to increase stress due to the loss of privacy and personal space. 
D)  do all of these. 
E)  tend to increase informal communication AND stress due to the loss of privacy.

Question 7

Research has found that women are generally more sensitive than are men to nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 8

Mimicking the sender's behaviour is considered rude in North America.

Accepted Answer

A) True 
 B)False

Question 9

One limitation of email is that both sender and receiver need to coordinate the communication session.

Accepted Answer

A) True 
 B)False

Question 10

The introduction of email has __________ the volume of communication,particularly messages sent to ______ in the organization.

Accepted Answer

A)  increased; higher levels 
B)  decreased; other departments 
C)  increased; lower levels 
D)  decreased; lower levels 
E)  increased; retirees 
A)  increased; higher levels 
B)  decreased; other departments 
C)  increased; lower levels 
D)  decreased; lower levels 
E)  increased; retirees

Question 11

The responding stage of active listening includes showing interest and clarifying the message.

Accepted Answer

A) True 
 B)False

Question 12

Employees increase their information-processing capacity by temporarily reading faster,and scanning documents.

Accepted Answer

A) True 
 B)False

Question 13

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

Accepted Answer

A)  must use richer media 
B)  is unable to use leaner media 
C)  must rely on nonverbal communication 
D)  can use leaner media 
E)  must use leaner media 
A)  must use richer media 
B)  is unable to use leaner media 
C)  must rely on nonverbal communication 
D)  can use leaner media 
E)  must use leaner media

Question 14

In the communication process model,encoding the message refers to the first step in the process.

Accepted Answer

A) True 
 B)False

Question 15

Emotional contagion has what effect in the communication process?

Accepted Answer

A)  It has no effect on the communication process. 
B)  It provides feedback to the sender that the receiver understands and empathizes with the message. 
C)  It reduces the amount of communication among colleagues. 
D)  It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E)  It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
A)  It has no effect on the communication process. 
B)  It provides feedback to the sender that the receiver understands and empathizes with the message. 
C)  It reduces the amount of communication among colleagues. 
D)  It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E)  It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience.

Question 16

Which of the following activities helps us to cope with information overload?

Accepted Answer

A)  Working longer hours 
B)  Learning to read faster 
C)  Improving our time management 
D)  Scanning through documents more efficiently 
E)  All of these help us to cope with information overload. 
A)  Working longer hours 
B)  Learning to read faster 
C)  Improving our time management 
D)  Scanning through documents more efficiently 
E)  All of these help us to cope with information overload.

Question 17

Active listeners constantly cycle through the three components of listening.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT a function of communication discussed in your text?

Accepted Answer

A)  It changes behaviour. 
B)  It supports employee well-being. 
C)  It fulfills certain needs and drives. 
D)  It plays a central role in organizational learning. 
E)  It creates stress. 
A)  It changes behaviour. 
B)  It supports employee well-being. 
C)  It fulfills certain needs and drives. 
D)  It plays a central role in organizational learning. 
E)  It creates stress.

Question 19

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Accepted Answer

A) True 
 B)False

Question 20

Should companies try to eliminate grapevine communication? Explain your answer.

Accepted Answer

Research suggests that companies should

Which of the following would constitute 'noise' in the communication process?

Which of the following is a key element in emotional contagion?

One advantage of E-zines is that stories are longer than those typically found in hard-copy company magazines.

Filtering and jargon are two types of noise in the communication process.

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Open-design offices:

Research has found that women are generally more sensitive than are men to nonverbal communication.

Mimicking the sender's behaviour is considered rude in North America.

One limitation of email is that both sender and receiver need to coordinate the communication session.

The introduction of email has ____ the volume of communication,particularly messages sent to in the organization.

The responding stage of active listening includes showing interest and clarifying the message.

Employees increase their information-processing capacity by temporarily reading faster,and scanning documents.

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

In the communication process model,encoding the message refers to the first step in the process.

Emotional contagion has what effect in the communication process?

Which of the following activities helps us to cope with information overload?

Active listeners constantly cycle through the three components of listening.

Which of the following is NOT a function of communication discussed in your text?

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Should companies try to eliminate grapevine communication? Explain your answer.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 9: Communicating in Teams and Organizations

Which of the following would constitute 'noise' in the communication process?

Which of the following is a key element in emotional contagion?

One advantage of E-zines is that stories are longer than those typically found in hard-copy company magazines.

Filtering and jargon are two types of noise in the communication process.

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Open-design offices:

Research has found that women are generally more sensitive than are men to nonverbal communication.

Mimicking the sender's behaviour is considered rude in North America.

One limitation of email is that both sender and receiver need to coordinate the communication session.

The introduction of email has __________ the volume of communication,particularly messages sent to ______ in the organization.

The responding stage of active listening includes showing interest and clarifying the message.

Employees increase their information-processing capacity by temporarily reading faster,and scanning documents.

When the sender has previous experience with the receiver,the sender ______________ to communicate in ambiguous situations.

In the communication process model,encoding the message refers to the first step in the process.

Emotional contagion has what effect in the communication process?

Which of the following activities helps us to cope with information overload?

Active listeners constantly cycle through the three components of listening.

Which of the following is NOT a function of communication discussed in your text?

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Should companies try to eliminate grapevine communication? Explain your answer.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

The introduction of email has ____ the volume of communication,particularly messages sent to in the organization.