Question 1

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

Accepted Answer

A)  empathy and speed. 
B)  social acceptance and media richness. 
C)  ambiguity and novelty of the problem. 
D)  gender and culture 
E)  availability of technology and cost 
A)  empathy and speed. 
B)  social acceptance and media richness. 
C)  ambiguity and novelty of the problem. 
D)  gender and culture 
E)  availability of technology and cost

Question 2

In the communication process,filtering occurs when:

Accepted Answer

A)  the sender carefully selects words that the receiver is most likely to understand correctly. 
B)  the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C)  people delete or delay negative information, or use words that make the message sound more favourable. 
D)  an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E)  the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading email messages. 
A)  the sender carefully selects words that the receiver is most likely to understand correctly. 
B)  the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C)  people delete or delay negative information, or use words that make the message sound more favourable. 
D)  an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
E)  the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading email messages.

Question 3

In the communication process model,'decoding the message' occurs immediately:

Accepted Answer

A)  before the sender forms the message. 
B)  after the sender receives the message. 
C)  after the sender forms feedback regarding the original message. 
D)  after the sender transmits the message. 
E)  never; decoding is not part of the communication process model. 
A)  before the sender forms the message. 
B)  after the sender receives the message. 
C)  after the sender forms feedback regarding the original message. 
D)  after the sender transmits the message. 
E)  never; decoding is not part of the communication process model.

Question 4

Research suggests that effective workspace design mainly balances the trade-off between:

Accepted Answer

A)  social interaction and emotional contagion. 
B)  verbal and nonverbal communication. 
C)  employee privacy and social interaction. 
D)  information overload and information underload. 
E)  employee privacy and information overload. 
A)  social interaction and emotional contagion. 
B)  verbal and nonverbal communication. 
C)  employee privacy and social interaction. 
D)  information overload and information underload. 
E)  employee privacy and information overload.

Question 5

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight.While retelling his experience,colleagues grimace and make sounds that the executive might make when experiencing this ordeal.The verbal and nonverbal activities of the colleagues represent:

Accepted Answer

A)  extremely rude communication behaviour. 
B)  a lack of media richness. 
C)  emotional contagion. 
D)  evidence that they have difficulty encoding their feedback message. 
E)  The verbal and nonverbal activities of the colleagues represent all of these. 
A)  extremely rude communication behaviour. 
B)  a lack of media richness. 
C)  emotional contagion. 
D)  evidence that they have difficulty encoding their feedback message. 
E)  The verbal and nonverbal activities of the colleagues represent all of these.

Question 6

According to the authors,the social presence effect occurs when:

Accepted Answer

A)  employees are distracted by their socializing behaviours at work. 
B)  expensive communication channels contribute to their social status. 
C)  the cost of a communication channel excludes the non rich. 
D)  the sender and receiver focus on their relative status instead of processing the message content. 
E)  None of these describe social distraction. 
A)  employees are distracted by their socializing behaviours at work. 
B)  expensive communication channels contribute to their social status. 
C)  the cost of a communication channel excludes the non rich. 
D)  the sender and receiver focus on their relative status instead of processing the message content. 
E)  None of these describe social distraction.

Question 7

The organizational grapevine:

Accepted Answer

A)  transmits information very slowly from higher to lower levels in the organization. 
B)  tends to use communication channels that are low in media richness. 
C)  ignores social relations among employees in the organization. 
D)  helps employees to make sense of their workplace when the information is not available through formal channels. 
E)  has all of these characteristics. 
A)  transmits information very slowly from higher to lower levels in the organization. 
B)  tends to use communication channels that are low in media richness. 
C)  ignores social relations among employees in the organization. 
D)  helps employees to make sense of their workplace when the information is not available through formal channels. 
E)  has all of these characteristics.

Question 8

Which of these statements about nonverbal communication is FALSE?

Accepted Answer

A)  In conversations, more information is usually communicated nonverbally than verbally. 
B)  Nonverbal communication is less rule-bound than is verbal communication. 
C)  Nonverbal communication is usually more carefully thought out than is verbal communication. 
D)  Nonverbal communication plays a major role in emotional labour. 
E)  Emotional contagion is transmitted mainly through nonverbal communication. 
A)  In conversations, more information is usually communicated nonverbally than verbally. 
B)  Nonverbal communication is less rule-bound than is verbal communication. 
C)  Nonverbal communication is usually more carefully thought out than is verbal communication. 
D)  Nonverbal communication plays a major role in emotional labour. 
E)  Emotional contagion is transmitted mainly through nonverbal communication.

Question 9

Which of the following represents a form of nonverbal communication?

Accepted Answer

A)  The sender's actions 
B)  The sender's voice intonation 
C)  The silence between statements made by the sender 
D)  The sender's physical distance. 
E)  All of these are forms of nonverbal communication 
A)  The sender's actions 
B)  The sender's voice intonation 
C)  The silence between statements made by the sender 
D)  The sender's physical distance. 
E)  All of these are forms of nonverbal communication

Question 10

In Japan,shared understanding is demonstrated without using words.

Accepted Answer

A) True 
 B)False

Question 11

A resort in New Brunswick employs people from at least eight countries with significantly different cultures.The resort's new manager is concerned that communication problems might exist among these employees,but she doesn't know what problems would occur.Identify and explain three communication barriers that might occur due to cultural differences among employees.

Accepted Answer

When senders and receivers have diverse

Question 12

Web-based magazines (e-zines):

Accepted Answer

A)  allow companies to communicate breaking news quickly and efficiently to employees. 
B)  are used mainly to communicate long and detailed articles. 
C)  are slower and more costly to produce than most print-based company magazines. 
D)  are no longer popular in large organizations. 
E)  communicate long articles AND are no longer popular in large organizations. 
A)  allow companies to communicate breaking news quickly and efficiently to employees. 
B)  are used mainly to communicate long and detailed articles. 
C)  are slower and more costly to produce than most print-based company magazines. 
D)  are no longer popular in large organizations. 
E)  communicate long articles AND are no longer popular in large organizations.

Question 13

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Accepted Answer

A) True 
 B)False

Question 14

Some employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

Accepted Answer

A) True 
 B)False

Question 15

People who experience social isolation are more susceptible to physical and mental illnesses.

Accepted Answer

A) True 
 B)False

Question 16

Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant.Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week.These incidents are well known to other representatives; there are rarely any surprises.This weekly communication calls for:

Accepted Answer

A)  high media richness. 
B)  high emotional contagion. 
C)  mostly nonverbal communication. 
D)  face-to-face meetings. 
E)  relatively low media richness. 
A)  high media richness. 
B)  high emotional contagion. 
C)  mostly nonverbal communication. 
D)  face-to-face meetings. 
E)  relatively low media richness.

Question 17

The sensing stage of active listening includes empathizing and organizing information.

Accepted Answer

A) True 
 B)False

Question 18

Language differences represent one of the most obvious cross-cultural communications challenges.

Accepted Answer

A) True 
 B)False

Question 19

One reason that people communicate with each other is to fulfill their drive to bond.

Accepted Answer

A) True 
 B)False

Question 20

A few organizations have recently tried to minimize employee use of email when communicating with colleagues.Specifically,these companies have banned the use of email (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimize the use of email.

Accepted Answer

The textbook describes four problems wit

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

In the communication process,filtering occurs when:

In the communication process model,'decoding the message' occurs immediately:

Research suggests that effective workspace design mainly balances the trade-off between:

According to the authors,the social presence effect occurs when:

The organizational grapevine:

Which of these statements about nonverbal communication is FALSE?

Which of the following represents a form of nonverbal communication?

In Japan,shared understanding is demonstrated without using words.

Web-based magazines (e-zines):

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Some employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

People who experience social isolation are more susceptible to physical and mental illnesses.

The sensing stage of active listening includes empathizing and organizing information.

Language differences represent one of the most obvious cross-cultural communications challenges.

One reason that people communicate with each other is to fulfill their drive to bond.

A few organizations have recently tried to minimize employee use of email when communicating with colleagues.Specifically,these companies have banned the use of email (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimize the use of email.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 9: Communicating in Teams and Organizations

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

In the communication process,filtering occurs when:

In the communication process model,'decoding the message' occurs immediately:

Research suggests that effective workspace design mainly balances the trade-off between:

According to the authors,the social presence effect occurs when:

The organizational grapevine:

Which of these statements about nonverbal communication is FALSE?

Which of the following represents a form of nonverbal communication?

In Japan,shared understanding is demonstrated without using words.

Web-based magazines (e-zines):

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

Some employees use 'emoticons' in electronic mail messages to clarify the emotional meaning of their messages.

People who experience social isolation are more susceptible to physical and mental illnesses.

The sensing stage of active listening includes empathizing and organizing information.

Language differences represent one of the most obvious cross-cultural communications challenges.

One reason that people communicate with each other is to fulfill their drive to bond.

A few organizations have recently tried to minimize employee use of email when communicating with colleagues.Specifically,these companies have banned the use of email (except for special circumstances)on Fridays.Discuss two reasons why companies might want to minimize the use of email.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters