Chat with AIExam 4: Workplace Emotions, Attitudes, and Stress
________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.
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VerifiedD
The Director of Nursing at Smalltown General Hospital claims that several nurses are experiencing job burnout.Describe the three components of this job burnout that should be evident from these nurses.Your description of each component should include an example related to nursing.Also,briefly identify two possible characteristics of nursing that might have contributed to this job burnout.
(94) VerifiedJob burnout is due to interpersonal and role-related stressors.Thus,burnout may be due to the fact that nurses must endure irate patients,ineffective management and related interpersonal stressors.With respect to role-related stressors,they might experience role conflict (such as following a doctor's orders that the nurse disagrees with),role ambiguity (such as uncertainty over which of two doctors have primary authority over a patient)or work overload.
The three components of job burnout are emotional exhaustion,cynicism and reduced efficacy.Emotional exhaustion represents the first stage and is characterised by a lack of energy and a feeling that one's emotional resources are depleted.For example,nurses with job burnout no longer feel able to give as much support and caring to patients.
Cynicism follows emotional exhaustion and is identified by the treatment of others as objects rather than people.Burned out employees become emotionally detached from clients and cynical about the organization.For example,a burned out nurse might coldly label a patient as 'the kidney in room 307'.Cynicism is also apparent when employees strictly follow rules and regulations rather than trying to understand the client's needs and search for a mutually acceptable solution.Thus,a nurse might follow a doctor's orders closely rather than being flexible enough for the patient's needs.
Reduced efficacy,the final component of job burnout,refers to the decline in one's feelings of competence and success and is observed by feelings of diminished competency (self-efficacy).For example,nurses who feel job burnout no longer believe that their efforts make a difference.They doubt their ability and competence at work.
Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.
(92) VerifiedTrue
Compared to non-workaholics,classic workaholics tend to experience:
(75) Personality and previous experiences influence an employee's decision to engage in exit,voice,loyalty,or neglect when they are dissatisfied with their job.
(87) Happy workers (those with higher job satisfaction)tend to be more productive workers:
(82) Beliefs,feelings,and behavioural intentions are components of:
(77) Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'
(77) Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.
(91) The positive effect of job satisfaction on customer satisfaction is most clearly explained by:
(72) Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.
(88) strategies that would try to increase this employee's loyalty to this organization.
(94) Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).
(71) Quebec was the first province in Canada to pass a workplace anti-harassment law.
(86) Employees are more likely to experience stress when they lack control over their work activities.
(82) People who are extroverts tend to experience lower stress than do introverts.
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