Question 1

Employees experience task control stressors when they work in a job that:

Accepted Answer

A)  has a clear description of tasks. 
B)  is paced by a machine. 
C)  has low responsibility. 
D)  has all of these conditions. 
E)  are not paced by a machine. 
A)  has a clear description of tasks. 
B)  is paced by a machine. 
C)  has low responsibility. 
D)  has all of these conditions. 
E)  are not paced by a machine.

Question 2

Both Jane and Joey believe that their boss makes them stay late to complete work and are assigned challenging workloads.Even though they have the same beliefs about their boss,Jane complains to higher management about her boss' behaviour whereas Joey does not complain.According to the model of emotions,attitudes,and behaviour,Jane and Joey probably engaged in different behaviour toward their boss because:

Accepted Answer

A)  they might have different feelings about their boss's characteristics. 
B)  their unique experiences in the past have reinforced different behaviour intentions. 
C)  they experience different emotions regarding staying late for work and observing their boss's poor interpersonal skills. 
D)  All of the answers are correct. 
E)  The model of emotions, attitudes, and behaviour cannot explain why people with the same beliefs engage in different behaviours. 
A)  they might have different feelings about their boss's characteristics. 
B)  their unique experiences in the past have reinforced different behaviour intentions. 
C)  they experience different emotions regarding staying late for work and observing their boss's poor interpersonal skills. 
D)  All of the answers are correct. 
E)  The model of emotions, attitudes, and behaviour cannot explain why people with the same beliefs engage in different behaviours.

Question 3

Social support helps employees to manage stress by increasing their self-esteem.

Accepted Answer

A) True 
 B)False

Question 4

The classic workaholic is highly involved in work,feels compelled or driven to work because of inner pressures,and has high enjoyment at work.

Accepted Answer

A) True 
 B)False

Question 5

Emotions generate a core affect that something is good or bad,helpful or harmful,to be approached or avoided.

Accepted Answer

A) True 
 B)False

Question 6

In Japan,Karoshi refers to:

Accepted Answer

A)  death from overwork. 
B)  one of the three stages in the general adaptation syndrome. 
C)  a role-related stressor. 
D)  a unique relaxation technique applied throughout Asia. 
E)  a variation of Karaoke played in offices to relieve stress. 
A)  death from overwork. 
B)  one of the three stages in the general adaptation syndrome. 
C)  a role-related stressor. 
D)  a unique relaxation technique applied throughout Asia. 
E)  a variation of Karaoke played in offices to relieve stress.

Question 7

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures that affect an employee's dignity or psychological or physical integrity is called:

Accepted Answer

A)  job burnout. 
B)  workplace violence. 
C)  a role-related stressor. 
D)  sexual harassment. 
E)  psychological harassment. 
A)  job burnout. 
B)  workplace violence. 
C)  a role-related stressor. 
D)  sexual harassment. 
E)  psychological harassment.

Question 8

Anger,fear,joy and sadness represent:

Accepted Answer

A)  beliefs that influence our attitudes towards something or someone. 
B)  the first four stages of emotional labour. 
C)  types of emotions. 
D)  four dimensions of job satisfaction. 
E)  beliefs that influence our attitudes towards something or someone and types of emotions. 
A)  beliefs that influence our attitudes towards something or someone. 
B)  the first four stages of emotional labour. 
C)  types of emotions. 
D)  four dimensions of job satisfaction. 
E)  beliefs that influence our attitudes towards something or someone and types of emotions.

Question 9

The general adaptation syndrome describes the consequences of stress.

Accepted Answer

A) True 
 B)False

Question 10

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

Accepted Answer

A)  the highest level of emotional intelligence. 
B)  the highest level of negative affectivity. 
C)  a high degree of continuance commitment. 
D)  all of the above. 
E)  both 'A' and 'C'. 
A)  the highest level of emotional intelligence. 
B)  the highest level of negative affectivity. 
C)  a high degree of continuance commitment. 
D)  all of the above. 
E)  both 'A' and 'C'.

Question 11

One important way to remove workplace stressors is to give employees more control over their work environment.

Accepted Answer

A) True 
 B)False

Question 12

According to the employee-customer-profit-chain model:

Accepted Answer

A)  employees believe it is in their best interest to remain with the organization. 
B)  employees who are satisfied with their jobs are less likely to quit. 
C)  higher customer satisfaction results in repeat business and higher profits for the organization. 
D)  all of the above. 
E)  both 'B' and 'C' 
A)  employees believe it is in their best interest to remain with the organization. 
B)  employees who are satisfied with their jobs are less likely to quit. 
C)  higher customer satisfaction results in repeat business and higher profits for the organization. 
D)  all of the above. 
E)  both 'B' and 'C'

Question 13

Studies on work overload in Canada indicate that:

Accepted Answer

A)  work overload has increased in Canada over the past decade. 
B)  Canadians identified work overload as the second highest stressor, after insufficient salary. 
C)  the percentage of Canadians working more than 50 hours per week has increased over the past decade. 
D)  All of these statements are correct. 
E)  both 'B' and 'C'. 
A)  work overload has increased in Canada over the past decade. 
B)  Canadians identified work overload as the second highest stressor, after insufficient salary. 
C)  the percentage of Canadians working more than 50 hours per week has increased over the past decade. 
D)  All of these statements are correct. 
E)  both 'B' and 'C'.

Question 14

Which of these statements about emotional intelligence is FALSE?

Accepted Answer

A)  Emotional intelligence can be learned to some extent. 
B)  Preliminary evidence suggests that medical professionals have slightly below average emotional intelligence. 
C)  Older employees tend to have lower levels of emotional intelligence than do younger employees. 
D)  Emotional intelligence is related to the concept of maturity. 
E)  People with high emotional intelligence tend to perform better in jobs requiring emotional labour. 
A)  Emotional intelligence can be learned to some extent. 
B)  Preliminary evidence suggests that medical professionals have slightly below average emotional intelligence. 
C)  Older employees tend to have lower levels of emotional intelligence than do younger employees. 
D)  Emotional intelligence is related to the concept of maturity. 
E)  People with high emotional intelligence tend to perform better in jobs requiring emotional labour.

Question 15

Attitudes develop from our emotional experiences as well as from the perceptual process.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements about job satisfaction is TRUE?

Accepted Answer

A)  Job satisfaction refers to the emotional experiences that people have at work. 
B)  Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs. 
C)  Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job. 
D)  Job satisfaction is usually defined as the employee's emotional attachment to, identification with, and involvement in a particular organization. 
E)  Job satisfaction is a personal value, not an attitude. 
A)  Job satisfaction refers to the emotional experiences that people have at work. 
B)  Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs. 
C)  Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job. 
D)  Job satisfaction is usually defined as the employee's emotional attachment to, identification with, and involvement in a particular organization. 
E)  Job satisfaction is a personal value, not an attitude.

Question 17

Attitudes are fleeting physiological experiences we have in response to an attitude object.

Accepted Answer

A) True 
 B)False

Question 18

When employees have higher job satisfaction they tend to:

Accepted Answer

A)  provide friendlier service to customers. 
B)  get angry at customers more often than when they were dissatisfied with their jobs. 
C)  provide the same quality of customer service as when they were dissatisfied with their jobs. 
D)  provide more consistent service to customers because of their longer employment in the job. 
E)  stay on the job longer, so they have better knowledge and skills to serve clients. 
A)  provide friendlier service to customers. 
B)  get angry at customers more often than when they were dissatisfied with their jobs. 
C)  provide the same quality of customer service as when they were dissatisfied with their jobs. 
D)  provide more consistent service to customers because of their longer employment in the job. 
E)  stay on the job longer, so they have better knowledge and skills to serve clients.

Question 19

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients,colleagues and other people.

Accepted Answer

A) True 
 B)False

Question 20

Cognitive dissonance is more likely to occur when the dissonant behaviour is known to everyone,was done voluntarily and can't be undone.

Accepted Answer

A) True 
 B)False

Employees experience task control stressors when they work in a job that:

Social support helps employees to manage stress by increasing their self-esteem.

The classic workaholic is highly involved in work,feels compelled or driven to work because of inner pressures,and has high enjoyment at work.

Emotions generate a core affect that something is good or bad,helpful or harmful,to be approached or avoided.

In Japan,Karoshi refers to:

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures that affect an employee's dignity or psychological or physical integrity is called:

Anger,fear,joy and sadness represent:

The general adaptation syndrome describes the consequences of stress.

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

One important way to remove workplace stressors is to give employees more control over their work environment.

According to the employee-customer-profit-chain model:

Studies on work overload in Canada indicate that:

Which of these statements about emotional intelligence is FALSE?

Attitudes develop from our emotional experiences as well as from the perceptual process.

Which of the following statements about job satisfaction is TRUE?

Attitudes are fleeting physiological experiences we have in response to an attitude object.

When employees have higher job satisfaction they tend to:

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients,colleagues and other people.

Cognitive dissonance is more likely to occur when the dissonant behaviour is known to everyone,was done voluntarily and can't be undone.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Employees experience task control stressors when they work in a job that:

Social support helps employees to manage stress by increasing their self-esteem.

The classic workaholic is highly involved in work,feels compelled or driven to work because of inner pressures,and has high enjoyment at work.

Emotions generate a core affect that something is good or bad,helpful or harmful,to be approached or avoided.

In Japan,Karoshi refers to:

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures that affect an employee's dignity or psychological or physical integrity is called:

Anger,fear,joy and sadness represent:

The general adaptation syndrome describes the consequences of stress.

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity.This ability probably means that Claude has:

One important way to remove workplace stressors is to give employees more control over their work environment.

According to the employee-customer-profit-chain model:

Studies on work overload in Canada indicate that:

Which of these statements about emotional intelligence is FALSE?

Attitudes develop from our emotional experiences as well as from the perceptual process.

Which of the following statements about job satisfaction is TRUE?

Attitudes are fleeting physiological experiences we have in response to an attitude object.

When employees have higher job satisfaction they tend to:

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients,colleagues and other people.

Cognitive dissonance is more likely to occur when the dissonant behaviour is known to everyone,was done voluntarily and can't be undone.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters