Exam 4: Workplace Emotions, Attitudes, and Stress

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

James is a hard worker on the construction site,but two colleagues have discouraged him from working too quickly on his part of the project.At first,they would taunt him about 'sucking up' to the project boss and for trying to make everyone else among the construction crew look lazy.But more recently,the two colleagues have acted more threateningly towards James.One day during lunch break,the two cornered James and wouldn't let him pass by until they had uttered a few obscenities at him.A couple of days later,the two colleagues stood near his car in the parking lot.They didn't prevent James from getting into his car and driving away,but the experience was uncomfortable and quite stressful.What type of stressor is James experiencing and what is the most effective stress management strategy in this situation?

The highest level of emotional intelligence is:

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Research concludes that when our emotions and logical analysis of a situation conflict with each other,we should follow our emotions.

Affective commitment is higher in organizations with moral integrity values.

In the model of emotions,attitudes,and behaviour,feelings lead to beliefs,which in turn lead to behaviours.

According to the exit-voice-loyalty-neglect model,some dissatisfied employees engage in "voice" by constructively recommending solutions to the source of their dissatisfaction.

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

The job burnout process occurs in the following sequence: (1) reduced efficacy, (2) emotional exhaustion and (3) higher blood pressure.

According to the EVLN model,people who are dissatisfied with their jobs might:

Recent evidence indicates that:

There are three stages in the job burnout process.

The extent to which task control is a stressor increases when employees also have:

Management of others' emotions represents the highest level of emotional intelligence.

Inflexible work schedules may cause stress for employees.

Providing childcare facilities and offering employees flexible work hours have what effect on work-related stress?

Sue is unhappy about her work situation and her supervisor,so she has started to pay less attention to the quality of her work.She also arrives late for work and generally puts less effort into her work.This information suggests that Sue's main reaction to job dissatisfaction is:

Universal Broadcasting Corp.is concerned about losing some of its best technical staff to competitors.Senior executives have decided that the best way to build a loyal work force is to introduce a deferred profit-sharing plan.Employees would receive half of each year's profit share at the end of the year,but the other half would be paid out over the next two years as trailers.Anyone who leaves,other than due to retirement or layoffs,would forfeit some or all of the deferred payments.Explain what effect this plan may have on organizational commitment and employee behaviours.