Question 1

Emotional exhaustion and increased cynicism are:

Accepted Answer

A)  two stages of job burnout. 
B)  two physiological consequences of stress. 
C)  two elements of the general adaptation syndrome. 
D)  characteristics that identify people with a Type B behaviour pattern. 
E)  the two most common sources of stress. 
A)  two stages of job burnout. 
B)  two physiological consequences of stress. 
C)  two elements of the general adaptation syndrome. 
D)  characteristics that identify people with a Type B behaviour pattern. 
E)  the two most common sources of stress.

Question 2

Which of these statements about emotions is FALSE?

Accepted Answer

A)  Emotions are influenced by our personality traits. 
B)  Emotions are directed towards specific people or objects, whereas moods are not directed towards anything in particular. 
C)  Emotions include a person's beliefs, feelings and behavioural intentions. 
D)  Emotions influence a person's assessed feelings about the attitude object. 
E)  Some people have positive emotional states due to their personality. 
A)  Emotions are influenced by our personality traits. 
B)  Emotions are directed towards specific people or objects, whereas moods are not directed towards anything in particular. 
C)  Emotions include a person's beliefs, feelings and behavioural intentions. 
D)  Emotions influence a person's assessed feelings about the attitude object. 
E)  Some people have positive emotional states due to their personality.

Question 3

According to a major study,most Canadians agree with the statement that overtly expressing personal emotions at work is unprofessional.

Accepted Answer

A) True 
 B)False

Question 4

Affective commitment is higher in organizations that fulfil their obligations to employees.

Accepted Answer

A) True 
 B)False

Question 5

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Accepted Answer

A) True 
 B)False

Question 6

Head-office employees at Acme Widgets have had heavy workloads over the past year,due mainly to downsizing and increased demand for widgets.Acme's CEO wants to introduce a stress management program that would control the consequences of this stress.Describe three types of stress management programs that would help employees to cope more effectively with the physiological and/or psychological consequences of stress.Your answer should also briefly state the specific benefits that each type of program provides.

Accepted Answer

The textbook describes three general typ

Question 7

From a survey of employees,a major health-products company discovered that many staff members felt overworked and had too little time to balance their personal lives with job demands.A significant percentage of employees said that they were thinking of quitting because of this stress.Moreover,the concerns were raised by unmarried employees without children,not just among married women with children.Describe two different types of initiatives that would likely ease the type of stress identified in this survey.

Accepted Answer

This survey indicates that employees are

Question 8

Emotional labour refers to any physical work that makes employees feel angry that they must perform this kind of work.

Accepted Answer

A) True 
 B)False

Question 9

If you believed a co-worker had a high level of emotional intelligence,what evidence would you look for to confirm your belief?

Accepted Answer

To answer this question,students need to

Question 10

Self-reinforcement can potentially minimize stress by:

Accepted Answer

A)  removing people from stressors. 
B)  helping employees to temporarily remove themselves from the stressor. 
C)  helping employees to control the consequences of stress. 
D)  helping employees to develop more favourable perceptions of the stressors. 
E)  Self-leadership has no known effect on work-related stress. 
A)  removing people from stressors. 
B)  helping employees to temporarily remove themselves from the stressor. 
C)  helping employees to control the consequences of stress. 
D)  helping employees to develop more favourable perceptions of the stressors. 
E)  Self-leadership has no known effect on work-related stress.

Question 11

Sexual harassment,work overload and low task control:

Accepted Answer

A)  types of work related stressors. 
B)  common outcomes of ineffective work-life balance. 
C)  elements of the general adaptation syndrome. 
D)  types of physical environment stressors. 
E)  None of these statements are correct. 
A)  types of work related stressors. 
B)  common outcomes of ineffective work-life balance. 
C)  elements of the general adaptation syndrome. 
D)  types of physical environment stressors. 
E)  None of these statements are correct.

Question 12

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Accepted Answer

A) True 
 B)False

Question 13

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Accepted Answer

A)  cognitive distance. 
B)  emotional intelligence. 
C)  cognitive justification. 
D)  cognitive dissonance. 
E)  neglect. 
A)  cognitive distance. 
B)  emotional intelligence. 
C)  cognitive justification. 
D)  cognitive dissonance. 
E)  neglect.

Question 14

Lower performance ratings usually reduce continuance commitment.

Accepted Answer

A) True 
 B)False

Question 15

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Accepted Answer

This question asks students to describe

Question 16

Employees with strong organizational commitment are more likely to:

Accepted Answer

A)  engage in organizational citizenship behaviours. 
B)  steal from their employer. 
C)  show up late for work. 
D)  quit their jobs. 
E)  All of the answers are correct. 
A)  engage in organizational citizenship behaviours. 
B)  steal from their employer. 
C)  show up late for work. 
D)  quit their jobs. 
E)  All of the answers are correct.

Question 17

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

Accepted Answer

A) True 
 B)False

Question 18

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Accepted Answer

(Note: This question is rated as 'Diffic

Question 19

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

Accepted Answer

A) True 
 B)False

Question 20

Emotions are defined as:

Accepted Answer

A)  feelings that are not directed towards anything in particular. 
B)  our judgments about what is right or wrong. 
C)  our intentions to act towards the attitude object. 
D)  the cluster of beliefs, assessed feelings and behavioural intentions towards an attitude object. 
E)  None of the answers apply. 
A)  feelings that are not directed towards anything in particular. 
B)  our judgments about what is right or wrong. 
C)  our intentions to act towards the attitude object. 
D)  the cluster of beliefs, assessed feelings and behavioural intentions towards an attitude object. 
E)  None of the answers apply.

Emotional exhaustion and increased cynicism are:

Which of these statements about emotions is FALSE?

According to a major study,most Canadians agree with the statement that overtly expressing personal emotions at work is unprofessional.

Affective commitment is higher in organizations that fulfil their obligations to employees.

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Emotional labour refers to any physical work that makes employees feel angry that they must perform this kind of work.

If you believed a co-worker had a high level of emotional intelligence,what evidence would you look for to confirm your belief?

Self-reinforcement can potentially minimize stress by:

Sexual harassment,work overload and low task control:

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Lower performance ratings usually reduce continuance commitment.

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Employees with strong organizational commitment are more likely to:

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

Emotions are defined as:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Emotional exhaustion and increased cynicism are:

Which of these statements about emotions is FALSE?

According to a major study,most Canadians agree with the statement that overtly expressing personal emotions at work is unprofessional.

Affective commitment is higher in organizations that fulfil their obligations to employees.

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Emotional labour refers to any physical work that makes employees feel angry that they must perform this kind of work.

If you believed a co-worker had a high level of emotional intelligence,what evidence would you look for to confirm your belief?

Self-reinforcement can potentially minimize stress by:

Sexual harassment,work overload and low task control:

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Lower performance ratings usually reduce continuance commitment.

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Employees with strong organizational commitment are more likely to:

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

Emotions are defined as:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters