Question 1

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

Accepted Answer

A) True 
 B)False

Question 2

The norms and expectations governing emotional display rules are similar around the world.

Accepted Answer

A) True 
 B)False

Question 3

Emotions are brief events or "episodes".

Accepted Answer

A) True 
 B)False

Question 4

Companies can reduce employee stress by transferring them to jobs for which they are better suited to perform.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is an emotion?

Accepted Answer

A)  Surprise 
B)  Perception 
C)  Values 
D)  Job dissatisfaction 
E)  Organizational commitment 
A)  Surprise 
B)  Perception 
C)  Values 
D)  Job dissatisfaction 
E)  Organizational commitment

Question 6

Give two reasons why employee involvement tends to increase organizational commitment.

Accepted Answer

One reason why employee involvement incr

Question 7

Job burnout includes:

Accepted Answer

A)  emotional exhaustion. 
B)  cynicism. 
C)  feelings of reduced efficacy. 
D)  all of these conditions. 
E)  only cynicism and emotional exhaustion, NOT feelings of reduced efficacy. 
A)  emotional exhaustion. 
B)  cynicism. 
C)  feelings of reduced efficacy. 
D)  all of these conditions. 
E)  only cynicism and emotional exhaustion, NOT feelings of reduced efficacy.

Question 8

The four dimensions of emotional intelligence form a hierarchy.

Accepted Answer

A) True 
 B)False

Question 9

Work-related stress is an affliction in Canada and the United States that is a relatively minor workplace concern in other countries.

Accepted Answer

A) True 
 B)False

Question 10

Which of these jobs would normally require emotional labour?

Accepted Answer

A)  Bank teller 
B)  Bill collector 
C)  Funeral director 
D)  Disney World employee dressed up as Mickey Mouse 
E)  All of the answers are correct 
A)  Bank teller 
B)  Bill collector 
C)  Funeral director 
D)  Disney World employee dressed up as Mickey Mouse 
E)  All of the answers are correct

Question 11

Corporate fitness and wellness programs improve employee health,but have almost no effect on the consequences of work-related stress.

Accepted Answer

A) True 
 B)False

Question 12

Social support has what effect on work-related stress?

Accepted Answer

A)  It increases the individual's self-esteem regarding the stressor. 
B)  It provides the individual with information or other resources used to remove the stressor. 
C)  It makes the individual feel that he or she is not facing the stressor alone. 
D)  They do everything described in the other statements. 
E)  There is no evidence that social support has any beneficial effect on work-related stress. 
A)  It increases the individual's self-esteem regarding the stressor. 
B)  It provides the individual with information or other resources used to remove the stressor. 
C)  It makes the individual feel that he or she is not facing the stressor alone. 
D)  They do everything described in the other statements. 
E)  There is no evidence that social support has any beneficial effect on work-related stress.

Question 13

Psychological harassment includes all of the following EXCEPT:

Accepted Answer

A)  hostile or unwanted conduct. 
B)  verbal comments that affect an employee's dignity 
C)  actions or gestures that threaten an employee's psychological or physical integrity. 
D)  workplace incivility. 
E)  role conflict. 
A)  hostile or unwanted conduct. 
B)  verbal comments that affect an employee's dignity 
C)  actions or gestures that threaten an employee's psychological or physical integrity. 
D)  workplace incivility. 
E)  role conflict.

Question 14

Continuance commitment is a calculative decision to remain with the organization,rather than an emotional attachment to the firm.

Accepted Answer

A) True 
 B)False

Question 15

Attitudes consist of the following three components: emotions,beliefs,and behaviours.

Accepted Answer

A) True 
 B)False

Question 16

The combined effects of increases in technology and globalization in the workplace will likely:

Accepted Answer

A)  increase stress caused by work/non-work stressors. 
B)  reduce stress caused by work/non-work stressors. 
C)  increase stress caused by interpersonal stressors. 
D)  reduce stress caused by interpersonal stressors. 
E)  have no effect on workplace stress. 
A)  increase stress caused by work/non-work stressors. 
B)  reduce stress caused by work/non-work stressors. 
C)  increase stress caused by interpersonal stressors. 
D)  reduce stress caused by interpersonal stressors. 
E)  have no effect on workplace stress.

Question 17

Shawna is dissatisfied with her co-workers for not assisting her when she recently needed additional resources for a project,and is frustrated that her boss has not supported her work or recognized her job performance.In spite of these problems,Shawna does not complain and does not intend to move elsewhere.Instead,she maintains her level of work effort and hopes the company will eventually correct these problems.According to the EVLN model,Shawna is mainly engaging in:

Accepted Answer

A)  exit. 
B)  voice. 
C)  employability. 
D)  loyalty. 
E)  neglect. 
A)  exit. 
B)  voice. 
C)  employability. 
D)  loyalty. 
E)  neglect.

Question 18

Employees with very high loyalty tend to have high conformity.

Accepted Answer

A) True 
 B)False

Question 19

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Accepted Answer

A) True 
 B)False

Question 20

Emotional dissonance is:

Accepted Answer

A)  the emotion people experience when they are dissatisfied with their paycheque. 
B)  a significant cause of stress and job burnout. 
C)  present whenever emotional labour is not required in the job. 
D)  the main source of ethical conduct in organizational settings. 
E)  The emotion people experience when they are dissatisfied with their paycheque and the main source of ethical conduct in organizational settings. 
A)  the emotion people experience when they are dissatisfied with their paycheque. 
B)  a significant cause of stress and job burnout. 
C)  present whenever emotional labour is not required in the job. 
D)  the main source of ethical conduct in organizational settings. 
E)  The emotion people experience when they are dissatisfied with their paycheque and the main source of ethical conduct in organizational settings.

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

The norms and expectations governing emotional display rules are similar around the world.

Emotions are brief events or "episodes".

Companies can reduce employee stress by transferring them to jobs for which they are better suited to perform.

Which of the following is an emotion?

Give two reasons why employee involvement tends to increase organizational commitment.

Job burnout includes:

The four dimensions of emotional intelligence form a hierarchy.

Work-related stress is an affliction in Canada and the United States that is a relatively minor workplace concern in other countries.

Which of these jobs would normally require emotional labour?

Corporate fitness and wellness programs improve employee health,but have almost no effect on the consequences of work-related stress.

Social support has what effect on work-related stress?

Psychological harassment includes all of the following EXCEPT:

Continuance commitment is a calculative decision to remain with the organization,rather than an emotional attachment to the firm.

Attitudes consist of the following three components: emotions,beliefs,and behaviours.

The combined effects of increases in technology and globalization in the workplace will likely:

Employees with very high loyalty tend to have high conformity.

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Emotional dissonance is:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

The norms and expectations governing emotional display rules are similar around the world.

Emotions are brief events or "episodes".

Companies can reduce employee stress by transferring them to jobs for which they are better suited to perform.

Which of the following is an emotion?

Give two reasons why employee involvement tends to increase organizational commitment.

Job burnout includes:

The four dimensions of emotional intelligence form a hierarchy.

Work-related stress is an affliction in Canada and the United States that is a relatively minor workplace concern in other countries.

Which of these jobs would normally require emotional labour?

Corporate fitness and wellness programs improve employee health,but have almost no effect on the consequences of work-related stress.

Social support has what effect on work-related stress?

Psychological harassment includes all of the following EXCEPT:

Continuance commitment is a calculative decision to remain with the organization,rather than an emotional attachment to the firm.

Attitudes consist of the following three components: emotions,beliefs,and behaviours.

The combined effects of increases in technology and globalization in the workplace will likely:

Employees with very high loyalty tend to have high conformity.

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Emotional dissonance is:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters