Question 1

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

Accepted Answer

A) True 
 B)False

Question 2

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Accepted Answer

A) True 
 B)False

Question 3

In Japan,karoshi mainly leads to death because of exhaustion and overwork.

Accepted Answer

A) True 
 B)False

Question 4

Emotional intelligence is best described as:

Accepted Answer

A)  a personality trait. 
B)  a set of abilities. 
C)  a form of organizational commitment. 
D)  an action-tendency indicating that the person is highly motivated. 
E)  a form of empathy. 
A)  a personality trait. 
B)  a set of abilities. 
C)  a form of organizational commitment. 
D)  an action-tendency indicating that the person is highly motivated. 
E)  a form of empathy.

Question 5

People who cope successfully in the face of significant change,adversity,or risk have:

Accepted Answer

A)  a Type A behaviour pattern. 
B)  a higher risk of job burnout. 
C)  the general adaptation syndrome. 
D)  a high level of job burnout. 
E)  a high emotional stability. 
A)  a Type A behaviour pattern. 
B)  a higher risk of job burnout. 
C)  the general adaptation syndrome. 
D)  a high level of job burnout. 
E)  a high emotional stability.

Question 6

Tai was overjoyed when she learned that she would be promoted to a position with higher responsibility and pay.However,even before hearing about the promotion,she believed that the regional manager who made the promotion decision was fair-minded.Use the emotions,attitudes,and behaviour model to explain how Tai's emotions and beliefs influence her positive feelings towards the regional manager.

Accepted Answer

To answer this question,students should

Question 7

Quid pro quo and hostile work environment are two forms of:

Accepted Answer

A)  sexual harassment. 
B)  resilience. 
C)  general adaptation syndrome. 
D)  role conflict. 
E)  role ambiguity. 
A)  sexual harassment. 
B)  resilience. 
C)  general adaptation syndrome. 
D)  role conflict. 
E)  role ambiguity.

Question 8

Managing our emotions and the emotions of others represents:

Accepted Answer

A)  the main feature of psychological contracts. 
B)  the highest level of emotional intelligence. 
C)  one of the four parts of the circumplex model of emotions. 
D)  one of the main causes of continuance commitment. 
E)  one of the four categories in the exit-voice-loyalty-neglect (EVLN) model. 
A)  the main feature of psychological contracts. 
B)  the highest level of emotional intelligence. 
C)  one of the four parts of the circumplex model of emotions. 
D)  one of the main causes of continuance commitment. 
E)  one of the four categories in the exit-voice-loyalty-neglect (EVLN) model.

Question 9

Job satisfaction represents a person's evaluation of his or her job and work context.

Accepted Answer

A) True 
 B)False

Question 10

Someone who works in a so-called 'high-stress job' might experience the same level of stress as someone who works in a low-stress job.

Accepted Answer

A) True 
 B)False

Question 11

For many years,a financial investment firm focused on cognitive intelligence to promote the best employees into management positions.These people proved to be very good at derivatives and other forms of financial analysis.Now,some executives believe that the investment firm should promote people into management based more on their emotional intelligence.Explain why emotional intelligence might be a good (or better)predictor of management ability than the employee's cognitive intelligence.

Accepted Answer

To answer this question,students need to

Question 12

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

Accepted Answer

A)  Employees increase their level of affective commitment. 
B)  Employees increase their level of continuance commitment. 
C)  Employees increase their level of job satisfaction. 
D)  Employees decrease their level of emotional intelligence. 
E)  Employees decrease their level of continuance commitment. 
A)  Employees increase their level of affective commitment. 
B)  Employees increase their level of continuance commitment. 
C)  Employees increase their level of job satisfaction. 
D)  Employees decrease their level of emotional intelligence. 
E)  Employees decrease their level of continuance commitment.

Question 14

The employee-customer-profit chain model states that companies with higher profits tend to subsequently lay off employees,which reduces the future number of customers.

Accepted Answer

A) True 
 B)False

Question 15

By asking a single direct question (such as "How satisfied are you with your job?"),job satisfaction surveys tend to:

Accepted Answer

A)  underestimate the true level of job satisfaction among employees. 
B)  measure organizational commitment rather than job satisfaction. 
C)  overestimate the true level of job satisfaction among employees. 
D)  confuse people who are completing the survey. 
E)  provide a better estimate of job satisfaction than if the survey asked several questions. 
A)  underestimate the true level of job satisfaction among employees. 
B)  measure organizational commitment rather than job satisfaction. 
C)  overestimate the true level of job satisfaction among employees. 
D)  confuse people who are completing the survey. 
E)  provide a better estimate of job satisfaction than if the survey asked several questions.

Question 16

The two types of organizational commitment are affective and afflictive.

Accepted Answer

A) True 
 B)False

Question 17

Emotional intelligence can be learned to some extent.

Accepted Answer

A) True 
 B)False

Question 18

Which of these statements about job satisfaction and customer satisfaction is TRUE?

Accepted Answer

A)  Employees with higher job satisfaction tend to give poorer customer service. 
B)  Satisfied employees have a more positive mood, which communicates friendliness to customers. 
C)  Satisfied employees are less likely to quit, so customers receive more consistent and familiar service. 
D)  Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees. 
E)  Satisfied employees have a more positive mood, which communicates friendliness to customers and are less likely to quit, so customers receive more consistent and familiar service. 
A)  Employees with higher job satisfaction tend to give poorer customer service. 
B)  Satisfied employees have a more positive mood, which communicates friendliness to customers. 
C)  Satisfied employees are less likely to quit, so customers receive more consistent and familiar service. 
D)  Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees. 
E)  Satisfied employees have a more positive mood, which communicates friendliness to customers and are less likely to quit, so customers receive more consistent and familiar service.

Question 19

In the model of emotions,attitudes,and behaviour,feelings are directly influenced by:

Accepted Answer

A)  behavioural intentions. 
B)  emotions. 
C)  beliefs. 
D)  All of the answers are correct. 
E)  Emotions and beliefs. 
A)  behavioural intentions. 
B)  emotions. 
C)  beliefs. 
D)  All of the answers are correct. 
E)  Emotions and beliefs.

Question 20

Job burnout occurs most of the time because people work too hard.

Accepted Answer

A) True 
 B)False

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

A person's emotions are influenced by his or her personality,not just from workplace experiences.

In Japan,karoshi mainly leads to death because of exhaustion and overwork.

Emotional intelligence is best described as:

People who cope successfully in the face of significant change,adversity,or risk have:

Quid pro quo and hostile work environment are two forms of:

Managing our emotions and the emotions of others represents:

Job satisfaction represents a person's evaluation of his or her job and work context.

Someone who works in a so-called 'high-stress job' might experience the same level of stress as someone who works in a low-stress job.

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

The employee-customer-profit chain model states that companies with higher profits tend to subsequently lay off employees,which reduces the future number of customers.

By asking a single direct question (such as "How satisfied are you with your job?"),job satisfaction surveys tend to:

The two types of organizational commitment are affective and afflictive.

Emotional intelligence can be learned to some extent.

Which of these statements about job satisfaction and customer satisfaction is TRUE?

In the model of emotions,attitudes,and behaviour,feelings are directly influenced by:

Job burnout occurs most of the time because people work too hard.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

A person's emotions are influenced by his or her personality,not just from workplace experiences.

In Japan,karoshi mainly leads to death because of exhaustion and overwork.

Emotional intelligence is best described as:

People who cope successfully in the face of significant change,adversity,or risk have:

Quid pro quo and hostile work environment are two forms of:

Managing our emotions and the emotions of others represents:

Job satisfaction represents a person's evaluation of his or her job and work context.

Someone who works in a so-called 'high-stress job' might experience the same level of stress as someone who works in a low-stress job.

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

The employee-customer-profit chain model states that companies with higher profits tend to subsequently lay off employees,which reduces the future number of customers.

By asking a single direct question (such as "How satisfied are you with your job?"),job satisfaction surveys tend to:

The two types of organizational commitment are affective and afflictive.

Emotional intelligence can be learned to some extent.

Which of these statements about job satisfaction and customer satisfaction is TRUE?

In the model of emotions,attitudes,and behaviour,feelings are directly influenced by:

Job burnout occurs most of the time because people work too hard.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters