Question 1

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Accepted Answer

A)  Lower employee turnover. 
B)  Better job performance. 
C)  Lower absenteeism. 
D)  All of the answers are correct. 
E)  None of the answers apply. 
A)  Lower employee turnover. 
B)  Better job performance. 
C)  Lower absenteeism. 
D)  All of the answers are correct. 
E)  None of the answers apply.

Question 2

Everyone needs some level of stress to survive.

Accepted Answer

A) True 
 B)False

Question 3

Having a positive self-concept protects us from stress.

Accepted Answer

A) True 
 B)False

Question 4

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Accepted Answer

A)  a high level of pay satisfaction. 
B)  extreme emotional dissonance. 
C)  a low level of emotional activation. 
D)  a high level of continuance commitment. 
E)  None of the answers apply. 
A)  a high level of pay satisfaction. 
B)  extreme emotional dissonance. 
C)  a low level of emotional activation. 
D)  a high level of continuance commitment. 
E)  None of the answers apply.

Question 5

Personal leave,telework,and flexible work time represent the three most common role-related stressors.

Accepted Answer

A) True 
 B)False

Question 6

According to the general adaptation syndrome,the first stage of stress adaptation is:

Accepted Answer

A)  exhaustion. 
B)  resistance. 
C)  relapse. 
D)  role ambiguity. 
E)  None of these statements are correct. 
A)  exhaustion. 
B)  resistance. 
C)  relapse. 
D)  role ambiguity. 
E)  None of these statements are correct.

Question 7

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Accepted Answer

A)  perceptions directly influencing beliefs. 
B)  behavioural intentions directly influencing behaviour. 
C)  emotions directly influencing feelings. 
D)  beliefs directly influencing feelings. 
E)  emotions directly influencing behaviour. 
A)  perceptions directly influencing beliefs. 
B)  behavioural intentions directly influencing behaviour. 
C)  emotions directly influencing feelings. 
D)  beliefs directly influencing feelings. 
E)  emotions directly influencing behaviour.

Question 8

People who lack energy,feel tired,and think their emotional resources are depleted:

Accepted Answer

A)  are in the final stages of workaholism. 
B)  have a Type B behaviour pattern. 
C)  are experiencing the final stage of job burnout. 
D)  will probably engage in workplace aggression unless they soon manage the stress. 
E)  are experiencing the first stage of job burnout. 
A)  are in the final stages of workaholism. 
B)  have a Type B behaviour pattern. 
C)  are experiencing the final stage of job burnout. 
D)  will probably engage in workplace aggression unless they soon manage the stress. 
E)  are experiencing the first stage of job burnout.

Question 9

One way people reduce cognitive dissonance is by changing their beliefs and feelings.

Accepted Answer

A) True 
 B)False

Question 10

Employee wellness programs help employees to reduce stress by:

Accepted Answer

A)  teaching them how to adopt more effective coping mechanisms. 
B)  helping employees to understand that stress cannot be reduced in most cases. 
C)  removing the stressors that cause the high stress. 
D)  doing everything described in the other statements. 
E)  doing none of the things described in the other statements. 
A)  teaching them how to adopt more effective coping mechanisms. 
B)  helping employees to understand that stress cannot be reduced in most cases. 
C)  removing the stressors that cause the high stress. 
D)  doing everything described in the other statements. 
E)  doing none of the things described in the other statements.

Question 11

Organizational behaviour experts have concluded that:

Accepted Answer

A)  as job performance increases, job satisfaction decreases. 
B)  job performance is the best predictor of job satisfaction. 
C)  job satisfaction is the best predictor of job performance. 
D)  there is a moderate positive relationship between job performance and job satisfaction. 
E)  job performance is the best predictor of job satisfaction and job satisfaction is the best predictor of job performance. 
A)  as job performance increases, job satisfaction decreases. 
B)  job performance is the best predictor of job satisfaction. 
C)  job satisfaction is the best predictor of job performance. 
D)  there is a moderate positive relationship between job performance and job satisfaction. 
E)  job performance is the best predictor of job satisfaction and job satisfaction is the best predictor of job performance.

Question 12

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

Accepted Answer

A) True 
 B)False

Question 13

Janine and Anitra work as bank customer service representatives.Janine often comes home at the end of the working day with a headache and feeling emotionally exhausted.She has difficulty sleeping immediately before and after some days at work.Anitra performs the same job duties as Janine and often works with the same clients.Yet Anitra rarely experiences these symptoms.Using your knowledge of stress,give three explanations why these two are reacting differently to their jobs.

Accepted Answer

(Note: This question is similar to discu

Question 14

The general adaptation syndrome is:

Accepted Answer

A)  the most common strategy that employees use to cope with work-related stressors. 
B)  an innovative corporate practice that removes unnecessary stressors from the work site. 
C)  a stress disorder that was once rare but is becoming increasingly common among executives. 
D)  a model of the stress experience. 
E)  a form of social support where several employees experience the same form of stress and help each other through the experience. 
A)  the most common strategy that employees use to cope with work-related stressors. 
B)  an innovative corporate practice that removes unnecessary stressors from the work site. 
C)  a stress disorder that was once rare but is becoming increasingly common among executives. 
D)  a model of the stress experience. 
E)  a form of social support where several employees experience the same form of stress and help each other through the experience.

Question 15

Several employees at the head office of Southern Mining Corp.want the company to provide a fitness centre.Senior executives know that physical fitness improves employee health,but have asked you to provide justification for the fitness centre in terms of stress management.Explain how the fitness centre potentially minimizes stress.

Accepted Answer

The textbook explains that physical exer

Question 16

Two people exposed to the same stressors can have different stress experiences.

Accepted Answer

A) True 
 B)False

Question 17

Which of these stress management activities helps employees to improve their perceived ability to cope with the stressor and possibly remove the stressor?

Accepted Answer

A)  Teleworking 
B)  Social support 
C)  Meditation 
D)  Siestas 
E)  Fitness programs 
A)  Teleworking 
B)  Social support 
C)  Meditation 
D)  Siestas 
E)  Fitness programs

Question 18

People began using the word stress to describe the human response to harsh environmental conditions more than 500 years ago.

Accepted Answer

A) True 
 B)False

Question 19

Which of these is considered a work/life balance initiative to minimize stress?

Accepted Answer

A)  Flexible work time 
B)  Job sharing 
C)  Teleworking 
D)  Childcare facilities 
E)  All of these statements describes a family-friendly or work/life initiative to minimize stress 
A)  Flexible work time 
B)  Job sharing 
C)  Teleworking 
D)  Childcare facilities 
E)  All of these statements describes a family-friendly or work/life initiative to minimize stress

Question 20

Which of the following describes the stress experience?

Accepted Answer

A)  General adaptation syndrome 
B)  Job burnout 
C)  Stressors 
D)  Strain-based conflict 
E)  Type A behaviour pattern 
A)  General adaptation syndrome 
B)  Job burnout 
C)  Stressors 
D)  Strain-based conflict 
E)  Type A behaviour pattern

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Everyone needs some level of stress to survive.

Having a positive self-concept protects us from stress.

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Personal leave,telework,and flexible work time represent the three most common role-related stressors.

According to the general adaptation syndrome,the first stage of stress adaptation is:

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

People who lack energy,feel tired,and think their emotional resources are depleted:

One way people reduce cognitive dissonance is by changing their beliefs and feelings.

Employee wellness programs help employees to reduce stress by:

Organizational behaviour experts have concluded that:

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

The general adaptation syndrome is:

Two people exposed to the same stressors can have different stress experiences.

Which of these stress management activities helps employees to improve their perceived ability to cope with the stressor and possibly remove the stressor?

People began using the word stress to describe the human response to harsh environmental conditions more than 500 years ago.

Which of these is considered a work/life balance initiative to minimize stress?

Which of the following describes the stress experience?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Everyone needs some level of stress to survive.

Having a positive self-concept protects us from stress.

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Personal leave,telework,and flexible work time represent the three most common role-related stressors.

According to the general adaptation syndrome,the first stage of stress adaptation is:

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

People who lack energy,feel tired,and think their emotional resources are depleted:

One way people reduce cognitive dissonance is by changing their beliefs and feelings.

Employee wellness programs help employees to reduce stress by:

Organizational behaviour experts have concluded that:

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

The general adaptation syndrome is:

Two people exposed to the same stressors can have different stress experiences.

Which of these stress management activities helps employees to improve their perceived ability to cope with the stressor and possibly remove the stressor?

People began using the word stress to describe the human response to harsh environmental conditions more than 500 years ago.

Which of these is considered a work/life balance initiative to minimize stress?

Which of the following describes the stress experience?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters