Question 1

Workaholism includes the three dimensions of:

Accepted Answer

A)  efficacy, cynicism, and emotional exhaustion. 
B)  high work involvement, compulsion to work, and low enjoyment of work. 
C)  alarm reaction, resistance, exhaustion. 
D)  time, strain, and role. 
E)  cynicism, drive to succeed, and resistance. 
A)  efficacy, cynicism, and emotional exhaustion. 
B)  high work involvement, compulsion to work, and low enjoyment of work. 
C)  alarm reaction, resistance, exhaustion. 
D)  time, strain, and role. 
E)  cynicism, drive to succeed, and resistance.

Question 2

People who frequently experience the general adaptation syndrome:

Accepted Answer

A)  have increased risk of physiological and psychological damage. 
B)  become immune to the effects of this syndrome. 
C)  learn to adapt to the consequences of stress. 
D)  eventually develop an overwhelming need to work. 
E)  have a long-term risk of increased physiological and psychological damage AND become immune to the effects of this syndrome. 
A)  have increased risk of physiological and psychological damage. 
B)  become immune to the effects of this syndrome. 
C)  learn to adapt to the consequences of stress. 
D)  eventually develop an overwhelming need to work. 
E)  have a long-term risk of increased physiological and psychological damage AND become immune to the effects of this syndrome.

Question 3

Workaholics are more prone to suffer from poor health due to their work addiction.

Accepted Answer

A) True 
 B)False

Question 4

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

Accepted Answer

A) True 
 B)False

Question 5

A person's evaluation of his or her job and work context is called:

Accepted Answer

A)  job satisfaction. 
B)  emotional intelligence. 
C)  affective commitment. 
D)  cognitive dissonance. 
E)  emotions. 
A)  job satisfaction. 
B)  emotional intelligence. 
C)  affective commitment. 
D)  cognitive dissonance. 
E)  emotions.

Question 6

Emotional dissonance occurs when:

Accepted Answer

A)  there are no known emotional display rules for a particular situation. 
B)  we experience conflict between the required emotions and our true emotions. 
C)  we work with someone who has high emotional intelligence. 
D)  job satisfaction is at the same level as organizational commitment. 
E)  Either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence. 
A)  there are no known emotional display rules for a particular situation. 
B)  we experience conflict between the required emotions and our true emotions. 
C)  we work with someone who has high emotional intelligence. 
D)  job satisfaction is at the same level as organizational commitment. 
E)  Either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence.

Question 7

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Accepted Answer

A) True 
 B)False

Question 8

Emotional labour refers to:

Accepted Answer

A)  the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. 
B)  the tendency to change our attitudes so they become more consistent with our behaviours. 
C)  a person's evaluation of the job and work context. 
D)  a person's emotional attachment to identification with, and involvement in a particular organization. 
E)  None of the answers defines emotional labour. 
A)  the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. 
B)  the tendency to change our attitudes so they become more consistent with our behaviours. 
C)  a person's evaluation of the job and work context. 
D)  a person's emotional attachment to identification with, and involvement in a particular organization. 
E)  None of the answers defines emotional labour.

Question 9

Which of the following statements about work attitudes and behaviour is FALSE?

Accepted Answer

A)  Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person. 
B)  In some circumstances, our behaviours towards an attitude object cause us to change our attitudes towards that object. 
C)  People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object. 
D)  Two employees with the same feelings towards an attitude object might form different intentions towards that object. 
E)  Work attitudes can predict employee behaviour to some extent. 
A)  Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person. 
B)  In some circumstances, our behaviours towards an attitude object cause us to change our attitudes towards that object. 
C)  People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object. 
D)  Two employees with the same feelings towards an attitude object might form different intentions towards that object. 
E)  Work attitudes can predict employee behaviour to some extent.

Question 10

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Accepted Answer

A)  emotional exhaustion 
B)  emotional stability 
C)  job boredom 
D)  strain-based conflict 
E)  workaholism (work addicts) 
A)  emotional exhaustion 
B)  emotional stability 
C)  job boredom 
D)  strain-based conflict 
E)  workaholism (work addicts)

Question 11

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Accepted Answer

A) True 
 B)False

Question 12

The three stages of the general adaptation syndrome,in order,are:

Accepted Answer

A)  exhaustion, recovery, burnout. 
B)  exhaustion, resistance, alarm reaction. 
C)  emotional exhaustion, cynicism, reduced efficacy. 
D)  cynicism, resistance, reduced efficacy. 
E)  alarm reaction, resistance, exhaustion. 
A)  exhaustion, recovery, burnout. 
B)  exhaustion, resistance, alarm reaction. 
C)  emotional exhaustion, cynicism, reduced efficacy. 
D)  cynicism, resistance, reduced efficacy. 
E)  alarm reaction, resistance, exhaustion.

Question 13

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Accepted Answer

A)  People who are optimistic 
B)  People with higher self-confidence 
C)  People with a healthy lifestyle 
D)  People with high emotional intelligence 
E)  All of these statements are correct 
A)  People who are optimistic 
B)  People with higher self-confidence 
C)  People with a healthy lifestyle 
D)  People with high emotional intelligence 
E)  All of these statements are correct

Question 14

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Accepted Answer

A)  the low-stress employee might perceive the stressors as less of a threat. 
B)  the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress. 
C)  the high-stress employee might be using ineffective strategies to cope with the consequences of stress. 
D)  All of these statements explain the different reactions by these two people. 
E)  None of these statements explain the different reactions by these two people. 
A)  the low-stress employee might perceive the stressors as less of a threat. 
B)  the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress. 
C)  the high-stress employee might be using ineffective strategies to cope with the consequences of stress. 
D)  All of these statements explain the different reactions by these two people. 
E)  None of these statements explain the different reactions by these two people.

Question 15

Which of the following is a source of stress in the workplace?

Accepted Answer

A)  Sexual harassment 
B)  Psychological harassment 
C)  Low task control 
D)  Work overload 
E)  All of these statements are sources of workplace stress 
A)  Sexual harassment 
B)  Psychological harassment 
C)  Low task control 
D)  Work overload 
E)  All of these statements are sources of workplace stress

Question 16

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

Accepted Answer

The statement is incorrect in two ways.F

Question 17

Display rules are norms that require employees to show certain emotions and to withhold others.

Accepted Answer

A) True 
 B)False

Question 18

Research indicates that employees with higher job satisfaction tend to provide better customer service.

Accepted Answer

A) True 
 B)False

Question 19

Awareness of one's emotions and the emotions of others are elements of:

Accepted Answer

A)  affective commitment. 
B)  emotional labour. 
C)  emotional intelligence. 
D)  continuance commitment. 
E)  the circumplex model of emotions. 
A)  affective commitment. 
B)  emotional labour. 
C)  emotional intelligence. 
D)  continuance commitment. 
E)  the circumplex model of emotions.

Question 20

Employees in Nordic countries report higher levels of job satisfaction than employees in Canada.

Accepted Answer

A) True 
 B)False

Workaholism includes the three dimensions of:

People who frequently experience the general adaptation syndrome:

Workaholics are more prone to suffer from poor health due to their work addiction.

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

A person's evaluation of his or her job and work context is called:

Emotional dissonance occurs when:

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Emotional labour refers to:

Which of the following statements about work attitudes and behaviour is FALSE?

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

The three stages of the general adaptation syndrome,in order,are:

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Which of the following is a source of stress in the workplace?

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

Display rules are norms that require employees to show certain emotions and to withhold others.

Research indicates that employees with higher job satisfaction tend to provide better customer service.

Awareness of one's emotions and the emotions of others are elements of:

Employees in Nordic countries report higher levels of job satisfaction than employees in Canada.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Workaholism includes the three dimensions of:

People who frequently experience the general adaptation syndrome:

Workaholics are more prone to suffer from poor health due to their work addiction.

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

A person's evaluation of his or her job and work context is called:

Emotional dissonance occurs when:

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Emotional labour refers to:

Which of the following statements about work attitudes and behaviour is FALSE?

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

The three stages of the general adaptation syndrome,in order,are:

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Which of the following is a source of stress in the workplace?

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

Display rules are norms that require employees to show certain emotions and to withhold others.

Research indicates that employees with higher job satisfaction tend to provide better customer service.

Awareness of one's emotions and the emotions of others are elements of:

Employees in Nordic countries report higher levels of job satisfaction than employees in Canada.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters