Exam 4: Workplace Emotions, Attitudes, and Stress

Advanced Photonics Ltd (APL)is a large developer of laser technologies.Competitive pressures as well as the speed of new developments in the industry have made some employees tense and somewhat dissatisfied with their work at APL.To improve employee attitudes,the vice-president has established a 'fun week' where employee teams find and implement various ways to have fun on this job.APL has also brought in a comedy team for the week to entertain employees and coach them on having more fun.Use your knowledge of workplace emotions and attitudes to explain the implications of a fun week on employee attitudes.

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

Which of these statements about emotional labour is FALSE?

Stress is best described as:

Moods tend to be longer-term emotional states.

Which of the following statements about stress is FALSE?

Person-job matching can help to remove role-related stressors.

Explain how an employee's attitudes might be affected by cognitive dissonance.

Individuals who have a healthy lifestyle are better able to cope with high stress levels.

Kelly is a nurse who has been saying that she doesn't seem to make a difference in her job.At work,Kelly seems to lack empathy with patients.She strictly follows rules and coldly labels patients by their ailments ('the broken leg in Room 3D').When she gets home,Kelly lacks the energy to do anything.Kelly likely is experiencing:

Even experts have trouble defining stress.

Some firms offer personal leaves to give employees a temporary withdrawal from the stressors of work.

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:

The concept of affective organizational commitment includes:

Keeping employees informed about and involved in the organization tends to:

The first stage of job burnout is:

Low task control occurs when:

One way to reduce work-related stress is to have your work paced by a machine.