Question 1

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Accepted Answer

A) True 
 B)False

Question 2

What effect does high emotional stability have on work-related stress?

Accepted Answer

A)  Employees with high resilience pull through a stressful experience more quickly. 
B)  Employees with low resilience are less likely to experience psychological harassment. 
C)  Employees with high resilience are less likely to work in jobs that have any stressors. 
D)  All of these statements are correct. 
E)  None of these statements are correct. 
A)  Employees with high resilience pull through a stressful experience more quickly. 
B)  Employees with low resilience are less likely to experience psychological harassment. 
C)  Employees with high resilience are less likely to work in jobs that have any stressors. 
D)  All of these statements are correct. 
E)  None of these statements are correct.

Question 3

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Accepted Answer

A) True 
 B)False

Question 4

Personal goal setting,self-reinforcement practices reduce stress by changing stress perceptions.

Accepted Answer

A) True 
 B)False

Question 5

Which of these statements about psychological harassment is TRUE?

Accepted Answer

A)  Some European countries have passed laws against workplace bullying. 
B)  The Quebec government passed the first workplace anti-harassment legislation in North America. 
C)  Organizations should have a grievance, mediation or other conflict resolution process for victims of harassment. 
D)  All of these statements are correct. 
E)  None of these statements are correct. 
A)  Some European countries have passed laws against workplace bullying. 
B)  The Quebec government passed the first workplace anti-harassment legislation in North America. 
C)  Organizations should have a grievance, mediation or other conflict resolution process for victims of harassment. 
D)  All of these statements are correct. 
E)  None of these statements are correct.

Question 6

Emotions affect behaviour:

Accepted Answer

A)  through a person's beliefs. 
B)  through a person's feelings. 
C)  directly. 
D)  through a person's beliefs and through a person's feelings. 
E)  All of the above answers are correct. 
A)  through a person's beliefs. 
B)  through a person's feelings. 
C)  directly. 
D)  through a person's beliefs and through a person's feelings. 
E)  All of the above answers are correct.

Question 7

Which of the following statements about job satisfaction and job performance is TRUE?

Accepted Answer

A)  Employees who are dissatisfied with their jobs never have high job performance. 
B)  Job satisfaction has almost no effect on job performance. 
C)  Employees who are satisfied with their jobs tend to have somewhat higher job performance. 
D)  Happy workers are less productive workers. 
E)  High-performing employees have higher job satisfaction only after they have received a financial reward for performing their jobs well. 
A)  Employees who are dissatisfied with their jobs never have high job performance. 
B)  Job satisfaction has almost no effect on job performance. 
C)  Employees who are satisfied with their jobs tend to have somewhat higher job performance. 
D)  Happy workers are less productive workers. 
E)  High-performing employees have higher job satisfaction only after they have received a financial reward for performing their jobs well.

Question 8

Which of the following best represents the most common linkage between attitudes and behaviour?

Accepted Answer

A)  Intentions->feelings->beliefs->behaviour. 
B)  Behaviour->job satisfaction->cognitive dissonance->organizational commitment. 
C)  Beliefs->feelings->intentions->behaviour. 
D)  Cognitive dissonance->behavioural intentions->job satisfaction->behaviour. 
E)  Behaviour->feelings->intentions->beliefs. 
A)  Intentions->feelings->beliefs->behaviour. 
B)  Behaviour->job satisfaction->cognitive dissonance->organizational commitment. 
C)  Beliefs->feelings->intentions->behaviour. 
D)  Cognitive dissonance->behavioural intentions->job satisfaction->behaviour. 
E)  Behaviour->feelings->intentions->beliefs.

Question 9

Two employees in the same job might experience different stress levels because they perceive the situation differently.

Accepted Answer

A) True 
 B)False

Question 10

The stress experience in moderation is known as:

Accepted Answer

A)  distress. 
B)  burnout. 
C)  the general adaptation syndrome. 
D)  eustress. 
E)  Type A behaviour pattern. 
A)  distress. 
B)  burnout. 
C)  the general adaptation syndrome. 
D)  eustress. 
E)  Type A behaviour pattern.

Question 11

________ involves modifying behaviour to be consistent with required emotions but continuing to hold different internal feelings.

Accepted Answer

A)  Deep acting 
B)  Pretending 
C)  Surface acting 
D)  Method acting 
E)  Being a drama queen 
A)  Deep acting 
B)  Pretending 
C)  Surface acting 
D)  Method acting 
E)  Being a drama queen

Question 12

People who experience stress at work are more likely to:

Accepted Answer

A)  experience more stressful relations with family and friends due to the effects of the work-related stress. 
B)  engage in dysfunctional parenting behaviours at home. 
C)  have this stress spill over to their personal lives, resulting in stress at home. 
D)  have all of these conditions. 
E)  have none of these conditions. 
A)  experience more stressful relations with family and friends due to the effects of the work-related stress. 
B)  engage in dysfunctional parenting behaviours at home. 
C)  have this stress spill over to their personal lives, resulting in stress at home. 
D)  have all of these conditions. 
E)  have none of these conditions.

Question 13

Continuance commitment is explicitly discussed in the topic of emotional intelligence as:

Accepted Answer

A)  the main process through which people become emotional attached to the organization. 
B)  the main process through which you manage the emotions of others. 
C)  the means through which people become sensitized to the perceptions and needs of others. 
D)  the way in which employees are trained to develop higher emotional intelligence. 
E)  Continuance commitment is not explicitly discussed in the topic of emotional intelligence. 
A)  the main process through which people become emotional attached to the organization. 
B)  the main process through which you manage the emotions of others. 
C)  the means through which people become sensitized to the perceptions and needs of others. 
D)  the way in which employees are trained to develop higher emotional intelligence. 
E)  Continuance commitment is not explicitly discussed in the topic of emotional intelligence.

Question 14

Emotional labour is defined as any situation in which:

Accepted Answer

A)  you get upset with customers at times when you are supposed to remain calm. 
B)  you begin to feel burned out from facing too many customers in one day. 
C)  you don't realize that your emotions are causing you to act differently toward someone than you had intended. 
D)  All of the answers are correct. 
E)  none of the answers represent the emotional labour definition. 
A)  you get upset with customers at times when you are supposed to remain calm. 
B)  you begin to feel burned out from facing too many customers in one day. 
C)  you don't realize that your emotions are causing you to act differently toward someone than you had intended. 
D)  All of the answers are correct. 
E)  none of the answers represent the emotional labour definition.

Question 15

Which of the following is NOT usually identified as a category of emotions?

Accepted Answer

A)  Recognition 
B)  Excited 
C)  Fearful 
D)  Relaxed 
E)  Gloomy 
A)  Recognition 
B)  Excited 
C)  Fearful 
D)  Relaxed 
E)  Gloomy

Question 16

The competency most strongly associated with awareness of others' emotions is:

Accepted Answer

A)  sympathy. 
B)  sociopathy. 
C)  empathy. 
D)  self-management. 
E)  telepathy. 
A)  sympathy. 
B)  sociopathy. 
C)  empathy. 
D)  self-management. 
E)  telepathy.

Question 17

Research suggests that employees who try to ignore or deny the existence of a stressor:

Accepted Answer

A)  are better able to avoid the stress experience. 
B)  experience more stress in the long run. 
C)  are less likely to work in jobs that have any stressors. 
D)  have higher resilience. 
E)  are better able to avoid the stress experience AND have higher resilience. 
A)  are better able to avoid the stress experience. 
B)  experience more stress in the long run. 
C)  are less likely to work in jobs that have any stressors. 
D)  have higher resilience. 
E)  are better able to avoid the stress experience AND have higher resilience.

Question 18

Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.

Accepted Answer

A) True 
 B)False

Question 19

Individuals with high emotional stability cope more successfully in the face of significant change,adversity,or risk.

Accepted Answer

A) True 
 B)False

Question 20

In the final stage of job burnout,affected employees quit their jobs.

Accepted Answer

A) True 
 B)False

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

What effect does high emotional stability have on work-related stress?

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Personal goal setting,self-reinforcement practices reduce stress by changing stress perceptions.

Which of these statements about psychological harassment is TRUE?

Emotions affect behaviour:

Which of the following statements about job satisfaction and job performance is TRUE?

Which of the following best represents the most common linkage between attitudes and behaviour?

Two employees in the same job might experience different stress levels because they perceive the situation differently.

The stress experience in moderation is known as:

________ involves modifying behaviour to be consistent with required emotions but continuing to hold different internal feelings.

People who experience stress at work are more likely to:

Continuance commitment is explicitly discussed in the topic of emotional intelligence as:

Emotional labour is defined as any situation in which:

Which of the following is NOT usually identified as a category of emotions?

The competency most strongly associated with awareness of others' emotions is:

Research suggests that employees who try to ignore or deny the existence of a stressor:

Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.

Individuals with high emotional stability cope more successfully in the face of significant change,adversity,or risk.

In the final stage of job burnout,affected employees quit their jobs.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 4: Workplace Emotions, Attitudes, and Stress

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

What effect does high emotional stability have on work-related stress?

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Personal goal setting,self-reinforcement practices reduce stress by changing stress perceptions.

Which of these statements about psychological harassment is TRUE?

Emotions affect behaviour:

Which of the following statements about job satisfaction and job performance is TRUE?

Which of the following best represents the most common linkage between attitudes and behaviour?

Two employees in the same job might experience different stress levels because they perceive the situation differently.

The stress experience in moderation is known as:

________ involves modifying behaviour to be consistent with required emotions but continuing to hold different internal feelings.

People who experience stress at work are more likely to:

Continuance commitment is explicitly discussed in the topic of emotional intelligence as:

Emotional labour is defined as any situation in which:

Which of the following is NOT usually identified as a category of emotions?

The competency most strongly associated with awareness of others' emotions is:

Research suggests that employees who try to ignore or deny the existence of a stressor:

Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.

Individuals with high emotional stability cope more successfully in the face of significant change,adversity,or risk.

In the final stage of job burnout,affected employees quit their jobs.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters