Question 1

According to the communication process model,communication begins with encoding the message,then sending it.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT a feature of effective listening?

Accepted Answer

A)  Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message. 
B)  Show interest by maintaining eye contact and giving verbal acknowledgments. 
C)  Empathize with the sender's background and point of view when interpreting the sender's message. 
D)  Provide feedback by rephrasing the sender's main points at appropriate conversational breaks. 
E)  All of the above are features of effective listening. 
A)  Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message. 
B)  Show interest by maintaining eye contact and giving verbal acknowledgments. 
C)  Empathize with the sender's background and point of view when interpreting the sender's message. 
D)  Provide feedback by rephrasing the sender's main points at appropriate conversational breaks. 
E)  All of the above are features of effective listening.

Question 3

Active listeners improve their evaluating activities by:

Accepted Answer

A)  organizing information. 
B)  showing interest. 
C)  clarifying the message. 
D)  interrupting when they disagree with the speaker. 
E)  doing all of these activities. 
A)  organizing information. 
B)  showing interest. 
C)  clarifying the message. 
D)  interrupting when they disagree with the speaker. 
E)  doing all of these activities.

Question 4

The first three steps in the communication process model are:

Accepted Answer

A)  decode message, encode message, provide feedback 
B)  form message, transmit message, decode message 
C)  encode message, transmit message, receive message 
D)  form message, transmit message, receive message 
E)  none of these represent the first three steps in the communication process model. 
A)  decode message, encode message, provide feedback 
B)  form message, transmit message, decode message 
C)  encode message, transmit message, receive message 
D)  form message, transmit message, receive message 
E)  none of these represent the first three steps in the communication process model.

Question 5

A fertilizer company with salespeople in remote operations recently introduced email throughout the company.Previously,salespeople received most information through formal communication channels and the annual sales meeting.Many salespeople complained that they were kept in the dark about company activities.Now,with the email system in place,salespeople receive most of their information informally through this network.None of them complain about isolation from company information.Furthermore,senior executives had to intervene recently to stop incorrect rumours that the fertilizer company might be acquired by a larger chemical company.Using your knowledge of organizational grapevines,explain what might have happened in this company when salespeople were connected to an email network.

Accepted Answer

The email network is a natural channel f

Question 6

Which of the following statements about electronic mail is FALSE?

Accepted Answer

A)  Email tends to transmit information faster than traditional written media. 
B)  Email tends to increase the risk of sending emotionally charged messages to other people. 
C)  Email tends to increase information overload. 
D)  Employees can easily misunderstand the emotional meaning of email messages. 
E)  Email tends to reduce the flow of information from lower to higher levels in the organization. 
A)  Email tends to transmit information faster than traditional written media. 
B)  Email tends to increase the risk of sending emotionally charged messages to other people. 
C)  Email tends to increase information overload. 
D)  Employees can easily misunderstand the emotional meaning of email messages. 
E)  Email tends to reduce the flow of information from lower to higher levels in the organization.

Question 7

Media richness refers to:

Accepted Answer

A)  total profits of newspapers, television networks and radio broadcasting companies within a society. 
B)  the data-carrying capacity of a communication medium. 
C)  the financial and emotional cost of transmitting a message from one person to another person within the same organization. 
D)  the extent to which a message is conveyed through information technology rather than human interaction. 
E)  none of these. 
A)  total profits of newspapers, television networks and radio broadcasting companies within a society. 
B)  the data-carrying capacity of a communication medium. 
C)  the financial and emotional cost of transmitting a message from one person to another person within the same organization. 
D)  the extent to which a message is conveyed through information technology rather than human interaction. 
E)  none of these.

Question 8

When sending a message,the choice of medium also communicates information from the sender to receiver.

Accepted Answer

A) True 
 B)False

Question 9

The Marketing Director of a national car parts retail company wants to keep the 20 district managers across the country informed about marketing initiatives and experiences within the company.This information ranges from technical marketing strategies to simple stories about successful marketing experiences within the company.One or two pieces of information are communicated each week and the Marketing Director wants to communicate this information as quickly and cost-efficiently as possible.If you had to choose just one specific medium and form of communication within that medium,which would you choose? Justify your choice.You may assume that this company can communicate with district managers in any way currently available to organizations in your country.

Accepted Answer

The best answer to this question partly

Question 10

What effect does 'noise' have in the communication model?

Accepted Answer

A)  It distorts and obscures the sender's intended message. 
B)  It prevents the sender from forming a message. 
C)  It helps the sender to select a more appropriate medium to transmit the message. 
D)  It helps the receiver to decode the message more carefully. 
E)  The concept of 'noise' applies only in cases of miscommunication. 
A)  It distorts and obscures the sender's intended message. 
B)  It prevents the sender from forming a message. 
C)  It helps the sender to select a more appropriate medium to transmit the message. 
D)  It helps the receiver to decode the message more carefully. 
E)  The concept of 'noise' applies only in cases of miscommunication.

Question 11

A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction.The company now wants you to design a training program that teaches sales staff the main components of active listening.Discuss a specific training activity that would potentially improve the salespeople's performance in each of the three components of active listening.Your answer should also briefly describe the three components of active listening.

Accepted Answer

To answer this question,students must br

Question 12

Communication methods that are high in 'media richness' are most valuable:

Accepted Answer

A)  where the sender holds a higher position in the organization than the receiver. 
B)  during emergencies where the sender and receiver have little common experience. 
C)  where the sender and receiver have a lot of time to transmit and receive the message. 
D)  in routine situations where the sender and receiver have common past experiences. 
E)  where the sender holds a lower position in the organization than the receiver. 
A)  where the sender holds a higher position in the organization than the receiver. 
B)  during emergencies where the sender and receiver have little common experience. 
C)  where the sender and receiver have a lot of time to transmit and receive the message. 
D)  in routine situations where the sender and receiver have common past experiences. 
E)  where the sender holds a lower position in the organization than the receiver.

Question 13

The communication process model presented in the textbook relies on the metaphor that:

Accepted Answer

A)  information flows through a conduit between the sender and receiver. 
B)  the sender and receiver exist in separate but parallel universes that intersect only on intermittent occasions. 
C)  information comes in packets that flow through the air in a series of particle waves. 
D)  information is a song that is understood only when both sender and receiver know how to sing together in harmony. 
E)  information is like a river that flows in both directions. 
A)  information flows through a conduit between the sender and receiver. 
B)  the sender and receiver exist in separate but parallel universes that intersect only on intermittent occasions. 
C)  information comes in packets that flow through the air in a series of particle waves. 
D)  information is a song that is understood only when both sender and receiver know how to sing together in harmony. 
E)  information is like a river that flows in both directions.

Question 14

The Whispering Hills Financial Consulting is headquartered in a remote part of Alberta.It relies heavily on the latest web-based communication systems since most of their highly trained consultants live in major cities throughout Canada.Most of these consultants work from home (telecommuting)with sophisticated home office technologies at their disposal.The organization prides itself in maintaining very high customer service.For example,client inquiries are resolved satisfactorily in less than 24 hours,95 percent of the time.This business model has been in place for nearly ten years and Whispering Hills is considered a pioneer in the financial consulting business.Employees prefer to communicate using various forms of email,instant messaging,and web-based programs.Over the years,this has proven to be the most efficient way of doing business at a distance,while involving a disparate workforce.
Susan is a new staff member and has been experiencing difficulties adjusting to the communication media typically used at Whispering Hills.She complains,"I don't understand why my supervisor and coworkers are so reluctant to call me.I'm beginning to think they don't like me." After looking into the matter,you determine the problem originates with Susan's perception of the way Whispering Hills conducts business,and manages its communication channels.Reassure Susan by explaining the factors in social acceptance that account for the present situation.

Accepted Answer

The text discusses three factors in soci

Question 15

Social acceptance refers to how well the communication is approved and supported by the organization.

Accepted Answer

A) True 
 B)False

Question 16

The introduction of email in organizations tends to reduce some face-to-face and telephone communication.

Accepted Answer

A) True 
 B)False

Question 17

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Accepted Answer

A) True 
 B)False

Question 18

The level of information overload is a function of:

Accepted Answer

A)  the sender's use of jargon and the receiver's perceptual biases. 
B)  the receiver's information-processing capacity and the actual information load received. 
C)  the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D)  the percentage of noise in the communication network that the receiver understands. 
E)  the amount of information actually sent as a percentage of total organizational knowledge. 
A)  the sender's use of jargon and the receiver's perceptual biases. 
B)  the receiver's information-processing capacity and the actual information load received. 
C)  the sender's ability to filter out negative information and the receiver's ability to get that information from other sources. 
D)  the percentage of noise in the communication network that the receiver understands. 
E)  the amount of information actually sent as a percentage of total organizational knowledge.

Question 19

Which communication channel is most effective when the sender wants to persuade the receiver?

Accepted Answer

A)  A memorandum 
B)  A formal speech to a large audience 
C)  A personal letter to the target receiver 
D)  A personal face-to-face meeting with the target receiver 
E)  The method of communication does not influence the sender's ability to persuade others 
A)  A memorandum 
B)  A formal speech to a large audience 
C)  A personal letter to the target receiver 
D)  A personal face-to-face meeting with the target receiver 
E)  The method of communication does not influence the sender's ability to persuade others

Question 20

Shaking one's head from side to side is universally understood to mean "No."

Accepted Answer

A) True 
 B)False

According to the communication process model,communication begins with encoding the message,then sending it.

Which of the following is NOT a feature of effective listening?

Active listeners improve their evaluating activities by:

The first three steps in the communication process model are:

Which of the following statements about electronic mail is FALSE?

Media richness refers to:

When sending a message,the choice of medium also communicates information from the sender to receiver.

What effect does 'noise' have in the communication model?

Communication methods that are high in 'media richness' are most valuable:

The communication process model presented in the textbook relies on the metaphor that:

Social acceptance refers to how well the communication is approved and supported by the organization.

The introduction of email in organizations tends to reduce some face-to-face and telephone communication.

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

The level of information overload is a function of:

Which communication channel is most effective when the sender wants to persuade the receiver?

Shaking one's head from side to side is universally understood to mean "No."

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 9: Communicating in Teams and Organizations

According to the communication process model,communication begins with encoding the message,then sending it.

Which of the following is NOT a feature of effective listening?

Active listeners improve their evaluating activities by:

The first three steps in the communication process model are:

Which of the following statements about electronic mail is FALSE?

Media richness refers to:

When sending a message,the choice of medium also communicates information from the sender to receiver.

What effect does 'noise' have in the communication model?

Communication methods that are high in 'media richness' are most valuable:

The communication process model presented in the textbook relies on the metaphor that:

Social acceptance refers to how well the communication is approved and supported by the organization.

The introduction of email in organizations tends to reduce some face-to-face and telephone communication.

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

The level of information overload is a function of:

Which communication channel is most effective when the sender wants to persuade the receiver?

Shaking one's head from side to side is universally understood to mean "No."

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters