Exam 18: Leading Teams

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The ____________________________(two words)reflects neither assertiveness nor cooperativeness,and is appropriate when an issue is trivial,when there is no chance of winning,when a delay to gather more information is needed,or when a disruption would be very costly.

(Short Answer)
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During the ____________________ stage,the leader's role is to facilitate task accomplishment.

(Short Answer)
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Charlotte McCallum is a member of a team at Hume Burke Corporation.She meets with co-workers from her department to discuss ways to improve quality and the general work environment.This is an example of a:

(Multiple Choice)
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______________ results from disagreements about the goals to be achieved or the content of the task to be performed.

(Multiple Choice)
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The ______________ (two words)is based on a win-win assumption,in that all parties want to come up with a creative solution that can benefit both sides of the conflict.

(Short Answer)
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One of the distinguishing features between a team and a group is that a group's effectiveness is measured indirectly by its influence on the business.

(True/False)
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The avoiding style of team conflict management reflects neither assertiveness nor cooperativeness.

(True/False)
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Causes of team conflict include all of the following,except:

(Multiple Choice)
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A __________________ consists of multi-skilled employees who rotate jobs to produce an entire product or service,often lead by an elected team member.

(Multiple Choice)
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Work-team effectiveness is based on two outcomes: productive output and __________.

(Multiple Choice)
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List the five styles that managers might use to resolve conflict.

(Short Answer)
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You have been asked to present a paper detailing how organisations can make their meetings more productive and effective.You are required to write the report,focusing your efforts on the considerations needed (a)before the meeting takes place-i.e.the pre-work required; (b)during the meeting itself; and (c)after the meeting.

(Essay)
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Four specific ways in which leaders can contribute effectively to team success are: rallying people around a compelling purpose; sharing control to spur commitment and motivation; clarifying norms and expectations; and never admitting ignorance to the issues at hand.

(True/False)
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A(n)_______________________ (two words)team consists of multiskilled employees who rotate jobs to produce an entire product or service,often lead by an elected team member.

(Short Answer)
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A team created by the organisation is part of the formal organisational structure is called a ____________________ (two words).

(Short Answer)
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Which of the following conflict resolution styles is best when maintaining harmony is important?

(Multiple Choice)
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Productive output pertains to the team's ability to meet the personal needs of its members.

(True/False)
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A(n)____________________ team uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals.

(Short Answer)
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The most important skill required for effective team management is:

(Multiple Choice)
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__________________ negotiation attempts a win-win approach whereby parties want to create solutions that benefit both sides,whereas _____________ negotiation is competitive in nature where both parties try to win as much as they can in the process.

(Short Answer)
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