Question 1

A change in attitude and behaviour of all employees in an organisation is known as:

Accepted Answer

A)  people change 
B)  cultural change 
C)  organisational development 
D)  horizontal linkage model 
E)  None of these choices. 
A)  people change 
B)  cultural change 
C)  organisational development 
D)  horizontal linkage model 
E)  None of these choices. E

Question 2

Glasshouse Mountains Pty Ltd is making some changes to the work schedules of its employees.Some of the employees are not happy with the changes.As their manager,George tells them that they can accept it or leave.What approach to change implementation is George using?

Accepted Answer

A)  Coercion 
B)  Top management support 
C)  Participation 
D)  Negotiation 
E)  Education 
A)  Coercion 
B)  Top management support 
C)  Participation 
D)  Negotiation 
E)  Education A

Question 3

_______________,_________________ and _____________ are three innovative strategies for new products and technology development.

Accepted Answer

(in no particular order): exploration; cooperation; entrepreneurship

Question 4

An approach to product change that emphasises sharing development of innovations among several departments is known as the:

Accepted Answer

A)  vertical linkage model 
B)  change agent model 
C)  horizontal linkage model 
D)  All of these choices. 
E)  None of these choices. 
A)  vertical linkage model 
B)  change agent model 
C)  horizontal linkage model 
D)  All of these choices. 
E)  None of these choices.

Question 5

Resistance to organisational change can emanate from self-interest,a lack of understanding and trust,uncertainty,and congruence in the assessment of goals.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following uses formal bargaining to win acceptance and approval of a desired change?

Accepted Answer

A)  Education 
B)  Participation 
C)  Coercion 
D)  Negotiation 
E)  Top management support 
A)  Education 
B)  Participation 
C)  Coercion 
D)  Negotiation 
E)  Top management support

Question 7

The process of determining which forces drive and which forces resist a proposed organisational change is known as a Force Field Analysis.

Accepted Answer

A) True 
 B)False

Question 8

The disparity between existing and desired performance levels is the performance gap.

Accepted Answer

A) True 
 B)False

Question 9

List the characteristics of creative individuals and creative organisations.

Accepted Answer

Creative individuals: have conceptual fl

Question 10

The application of behavioural science techniques to improve an organisation's effectiveness is called ______________________________________ (two words).

Accepted Answer

organisati

Question 11

A type of organisational development intervention in which questionnaires on organisational climate and other factors are distributed among employees and the results reported back to them by a change agent is referred to as:

Accepted Answer

A)  team-building activities 
B)  survey feedback activities 
C)  intergroup activities 
D)  process-consolidation activities 
E)  symbiotic leadership activities. 
A)  team-building activities 
B)  survey feedback activities 
C)  intergroup activities 
D)  process-consolidation activities 
E)  symbiotic leadership activities.

Question 12

Planning,changing and stabilising are the three distinct steps for achieving behavioural and attitudinal change with organisational development.

Accepted Answer

A) True 
 B)False

Question 13

What is force field analysis?

Accepted Answer

A)  The analysis of the forces that drive customers to a certain organisation. 
B)  The analysis of the forces that drive the organisation of a company. 
C)  The process of determining which forces drive and which resist a proposed change. 
D)  The process by which an organisation forces changes to occur. 
E)  None of these choices. 
A)  The analysis of the forces that drive customers to a certain organisation. 
B)  The analysis of the forces that drive the organisation of a company. 
C)  The process of determining which forces drive and which resist a proposed change. 
D)  The process by which an organisation forces changes to occur. 
E)  None of these choices.

Question 14

Which of the following statements is not true about successful development of a new product?

Accepted Answer

A)  The marketing department has a good understanding of what the customer wants. 
B)  The technological development of the product must be completed before other departments can commence work. 
C)  Members from key departments cooperate in the development of the product. 
D)  The horizontal linkage model is frequently followed. 
E)  All of these choices are true. 
A)  The marketing department has a good understanding of what the customer wants. 
B)  The technological development of the product must be completed before other departments can commence work. 
C)  Members from key departments cooperate in the development of the product. 
D)  The horizontal linkage model is frequently followed. 
E)  All of these choices are true.

Question 15

According to Edward de Bono's six thinking hats concept,the 'yellow hat' is associated with:

Accepted Answer

A)  gathering objective facts 
B)  emotional responses 
C)  new idea generation 
D)  playing the devil's advocate role 
E)  a focus on values and benefits. 
A)  gathering objective facts 
B)  emotional responses 
C)  new idea generation 
D)  playing the devil's advocate role 
E)  a focus on values and benefits.

Question 16

An in-house program that provides a safe harbour where ideas from employees can be developed without interference from company bureaucracy or policies is known as a horizontal linkage model.

Accepted Answer

A) True 
 B)False

Question 17

The ___________ comes up with a new idea and understands its technical value but has neither the ability nor the interest to promote it for acceptance within the organisation.

Accepted Answer

A)  inventor 
B)  idea champion 
C)  sponsor 
D)  critic 
E)  none of these choices 
A)  inventor 
B)  idea champion 
C)  sponsor 
D)  critic 
E)  none of these choices

Question 18

A(n)______________ change refers to any change in organisations product or service outputs,whereas a(n)____________ change is one that pertains to an organisation's production processes.

Accepted Answer

The answer of A(n)______________ change refers to any change in...

Question 19

Creative organisations use centralisation and a short time horizon.

Accepted Answer

A) True 
 B)False

Question 20

List the characteristics of a successful new product development.

Accepted Answer

-The marketing department has a good und

Exam 11: Managing Change and Innovation

A change in attitude and behaviour of all employees in an organisation is known as:

Glasshouse Mountains Pty Ltd is making some changes to the work schedules of its employees.Some of the employees are not happy with the changes.As their manager,George tells them that they can accept it or leave.What approach to change implementation is George using?

_______________,_________________ and _____________ are three innovative strategies for new products and technology development.

An approach to product change that emphasises sharing development of innovations among several departments is known as the:

Resistance to organisational change can emanate from self-interest,a lack of understanding and trust,uncertainty,and congruence in the assessment of goals.

Which of the following uses formal bargaining to win acceptance and approval of a desired change?

The process of determining which forces drive and which forces resist a proposed organisational change is known as a Force Field Analysis.

The disparity between existing and desired performance levels is the performance gap.

List the characteristics of creative individuals and creative organisations.

The application of behavioural science techniques to improve an organisation's effectiveness is called ______________________________________ (two words).

A type of organisational development intervention in which questionnaires on organisational climate and other factors are distributed among employees and the results reported back to them by a change agent is referred to as:

Planning,changing and stabilising are the three distinct steps for achieving behavioural and attitudinal change with organisational development.

What is force field analysis?

Which of the following statements is not true about successful development of a new product?

According to Edward de Bono's six thinking hats concept,the 'yellow hat' is associated with:

An in-house program that provides a safe harbour where ideas from employees can be developed without interference from company bureaucracy or policies is known as a horizontal linkage model.

The ___________ comes up with a new idea and understands its technical value but has neither the ability nor the interest to promote it for acceptance within the organisation.

A(n)______________ change refers to any change in organisations product or service outputs,whereas a(n)____________ change is one that pertains to an organisation's production processes.

Creative organisations use centralisation and a short time horizon.

List the characteristics of a successful new product development.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters

_______,_ and _____ are three innovative strategies for new products and technology development.

A(n)__ change refers to any change in organisations product or service outputs,whereas a(n) change is one that pertains to an organisation's production processes.