Question 1

List and define the four major activities that must occur in order for management by objectives (MBO)to succeed.

Accepted Answer

The initial step is setting goals.The setting of goals involves employees at all levels and should incorporate the principles of effective goal setting.Goals should be jointly determined by manager and employee,so as to increase the employee's level of commitment.The second step is developing action plans.These action plans will specify how the goals are to be achieved.Next,a progress review is important to make sure that the action plans are working.They may be formal or informal and the action plan should be changed if necessary.The final step is to determine if the goals have been achieved within the specified time period.This appraisal should factor into the setting of the next period's goals,allowing for feedback into the setting of the next set of goals.

Question 2

Which of these is the act of determining the organisation's goals and the means for achieving them?

Accepted Answer

A)  Organising 
B)  Brainstorming 
C)  Planning 
D)  Developing a mission 
E)  A blueprint 
A)  Organising 
B)  Brainstorming 
C)  Planning 
D)  Developing a mission 
E)  A blueprint C

Question 3

List the four stages of the Shewhart Cycle of continuous improvement.

Accepted Answer

Plan,Do,Check,Act.

Question 4

In logical order,the four major activities that make management by objectives successful are: set goals,review progress,develop action plans,a prize overall performance.

Accepted Answer

A) True 
 B)False

Question 5

______________ (three words)is a method whereby managers and employees define goals for every department,project and person,and use them to monitor subsequent performance.

Accepted Answer

Management

Question 6

In what ways do plans and goals benefit an organisation?

Accepted Answer

Plans and goals benefit the organisation

Question 7

The planning activity in which future possibilities are visualised by extrapolating current trends and considering future discontinuities is known as:

Accepted Answer

A)  the Shewhart cycle 
B)  scenario building 
C)  strategic planning 
D)  standing plans 
E)  single-use plans. 
A)  the Shewhart cycle 
B)  scenario building 
C)  strategic planning 
D)  standing plans 
E)  single-use plans.

Question 8

Discuss the relationship between short-term,intermediate-term and long-term planning.In what ways can a manager increase the probability that these planning types remain internally consistent and capable of achieving the organisation's overarching strategy?

Accepted Answer

Students should be able to link short-te

Question 9

Focusing management attention on the methods and processes used to achieve goals is known as:

Accepted Answer

A)  management by objectives 
B)  management by means 
C)  goal setting 
D)  performance management 
E)  None of these choices. 
A)  management by objectives 
B)  management by means 
C)  goal setting 
D)  performance management 
E)  None of these choices.

Question 10

A crisis management plan is a detailed written plan that specifies the steps to be taken,and by whom,when a crisis occurs.

Accepted Answer

A) True 
 B)False

Question 11

Differentiate between the terms 'strategic goal','tactical goal' and 'operational goal'.

Accepted Answer

Strategic goals are broad statements of

Question 12

List the benefits and limitations of the formal planning process.

Accepted Answer

Benefits: Goals and plans provide a sour

Question 13

A(n)_______________________ is a visual representation of the key drivers of an organisation's success.

Accepted Answer

A)  operational plan 
B)  tactical goal 
C)  strategy map 
D)  strategic plan 
E)  tactical plan 
A)  operational plan 
B)  tactical goal 
C)  strategy map 
D)  strategic plan 
E)  tactical plan

Question 14

Mission statements describe:

Accepted Answer

A) corporate values 
B) company philosophy 
C) company purpose 
D) all of these choices 
E) A and B. 
A) corporate values 
B) company philosophy 
C) company purpose 
D) all of these choices 
E) A and B.

Question 15

A plan tells why a goal should be achieved.

Accepted Answer

A) True 
 B)False

Question 16

The _________________ (two words)is used in organisations that have instituted quality management (also called the 'Plan,Do,Check,Act' cycle).

Accepted Answer

The answer of The _________________ (two words)is used in organisations...

Question 17

___________________ (two words)is the planning activity which future possibilities are visualised by extrapolating current trends and considering future discontinuities.

Accepted Answer

The answer of ___________________ (two words)is the planning activity which...

Question 18

Operational goals are specific,measurable results expected from departments,groups and individuals within the organisation.

Accepted Answer

A) True 
 B)False

Question 19

The criteria for effective goal setting include: being specific and measurable,covering key result areas,challenging yet realistic,have a defined time period,and are links to rewards.

Accepted Answer

A) True 
 B)False

Question 20

A(n)_________________ (two words)is a visual representation of the key drivers of an organisation success,showing the cause-and-effect relationships among goals and plan.

Accepted Answer

The answer of A(n)_________________ (two words)is a visual representation of...

Exam 7: Organisational Planning and Goal Setting

List and define the four major activities that must occur in order for management by objectives (MBO)to succeed.

Which of these is the act of determining the organisation's goals and the means for achieving them?

List the four stages of the Shewhart Cycle of continuous improvement.

In logical order,the four major activities that make management by objectives successful are: set goals,review progress,develop action plans,a prize overall performance.

______________ (three words)is a method whereby managers and employees define goals for every department,project and person,and use them to monitor subsequent performance.

In what ways do plans and goals benefit an organisation?

The planning activity in which future possibilities are visualised by extrapolating current trends and considering future discontinuities is known as:

Discuss the relationship between short-term,intermediate-term and long-term planning.In what ways can a manager increase the probability that these planning types remain internally consistent and capable of achieving the organisation's overarching strategy?

Focusing management attention on the methods and processes used to achieve goals is known as:

A crisis management plan is a detailed written plan that specifies the steps to be taken,and by whom,when a crisis occurs.

Differentiate between the terms 'strategic goal','tactical goal' and 'operational goal'.

List the benefits and limitations of the formal planning process.

A(n)_______________________ is a visual representation of the key drivers of an organisation's success.

Mission statements describe:

A plan tells why a goal should be achieved.

The _________________ (two words)is used in organisations that have instituted quality management (also called the 'Plan,Do,Check,Act' cycle).

___________________ (two words)is the planning activity which future possibilities are visualised by extrapolating current trends and considering future discontinuities.

Operational goals are specific,measurable results expected from departments,groups and individuals within the organisation.

The criteria for effective goal setting include: being specific and measurable,covering key result areas,challenging yet realistic,have a defined time period,and are links to rewards.

A(n)_________________ (two words)is a visual representation of the key drivers of an organisation success,showing the cause-and-effect relationships among goals and plan.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

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